My day started very early & I got treated. I've been to other locations of Dutch Bros & it's been in a minute so there's no telling what I was going to roll with until the menus appeared. I had an empty stomach & didn't really want anything to eat at the time so I went with a cold brew, the Nitro cold brew to be exact. I decided to throw some flavor in the mix last minute & went with cinnamon (syrup), which suited the Nitro so well. I almost went with the cupcake syrup & with me at the moment, I wanted something more subtle (I'm definitely going to get that flavor added to my coffee soon). Also, shout out to the lady who helped (I didn't catch her name), she was super friendly & when I initially asked about flavors being added, she literally told me every option available. No matter the locations I've visited, I've never had an issue & this location can be added to that list. Plenty of drinks to choose from - coffee (of course), smoothies, energy drinks & so forth. The muffin tops (which I got offered with the blueberry one & passed on...) looked really good. As far as the Nitro, it gave me the buzz I 1000% needed. read more

Dutch Bros always appears to have plenty of employees on staff, which should make for a fast and efficient experience. Unfortunately, that doesn't seem to translate into actual productivity. On many visits, I've noticed employees standing around chatting or appearing idle while customers wait longer than necessary. The bigger issue seems to be a lack of effective management and leadership. Having adequate staffing is only beneficial when team members are directed and working efficiently. There often appears to be little oversight or urgency, resulting in slower service despite the number of employees present. The staff are generally friendly, but the operational execution leaves much to be desired. With stronger management and better accountability, the customer experience could improve significantly. read more

service was extremely slow when there was only one car in front of me and i only ordered one drink. i ordered a simple vanilla latte and it was made with chocolate milk..? staff is extremely loud and unprofessional, only one was making drinks and the rest were goofing off. just disappointing when charging so much for a drink. read more

I love dutch bros but, for me, it's really started to go downhill recently. Most of the staff is great, but a select few that I've been running into daily can't seem to get my order right at all. It sucks to pay so much for coffee when it's not even for the right thing read more

I go to this Dutch bros occasionally, the workers are always friendly. However they are kind of slow, it appears that once you order the drink, they don't start making it till you approach the window and to me that seems to slow things down. Especially when there are other drivers thru coffee establishments that I have been to that the drink is made by the time, I arrive to window. read more

there is a new guy there named angel who is so sweet, professional , courteous, and seems like he actually cares. he is the best at customer service by far. just wanted to say kudos you guys hired a great person. read more

Service has been horrible lately. I would say about 70% of time the service is extremely slow. I'm glad to see more than 2 people in there but still, so slow. Today for instance did a mobile order. Said it would be ready at 741. Arrived at 739 and checked in at the walk up window. Didn't get my 2 drinks until 756. I waited next to the window for 15 minutes. At the very least the company should be having accurate wait times. So sad to see this location go from the best in the tulsa area to another slow DB read more

Bad quality of service. My friend and I did a mobile order because we knew that it would take a while to get our drinks (Just wait). We decided to pick up at the widow thinking that it would be the quickest. Biggest mistake, we stood in 30° weather for nearly 40 minutes while the employees did the drive thru. I get that the location is busy but I would think because of the quality of the weather and with it being so cold they would try to make the window the main priority so the costumers aren't in the elements for too long. So again BAD SERVICE AND BAD TIME MANAGEMENT Extremely disappointed. read more

It's not horrible but high priced for mediocre at best coffee. Long wait times for no reason. Honestly I've had better coffee at fast food chains. read more

Great place! Great people! Great atmosphere!! Love their amazing hospitality! My drink was so amazing and delicious. I would even say caramelicious love this place. It's so good. read more

All around great service. Employees very friendly and seemed to enjoy their job. They are very quick in filling orders.

Slowest dutch bros I've ever been to in my life. Please take notes from your other stores in the Pacific Northwest and speed it up a little.

The kid working the drive thru window 1/27/23 wearing the brown carhart beanie needs severely to be retrained or fired. I felt like the line was taking awhile but just throught oh well idk what's going on inside but as I got closer I watched him talk to the car in front of me for 7 minutes just chit chatting out the window giggling. Over all with 3 cars in front of the drive thru took 23 minutes (I had a spare 17 minutes so that should've been more than enough time to get coffee right...wrong) and every car in front of me just got a single coffee, no big orders. By the time I got to the window I wasn't even sure what I ordered anymore so when he asked "iced Carmel whatever" I just said "yeah I guess" and oh my gosh did he make it a big deal about me not remembering exactly what my drink was and then go get other employees who were making drinks and eventually I just had to speak up and tell him to give me the damn drink. So unnecessarily difficult and then reacted to me as if I had no reason to be frustrated with his terrible service. Oh and the best part is when they still ask if you want to tip lol read more

All the broistas are super sweet at this location but they have ZERO sense of urgency. They will chit chat and stand around while there are 20-30 cars in line and only have one girl making drinks while two other employees are standing there. They will have an employee taking out the trash, stocking, and just clock out even when they are extremely backed up. I went Saturday before work and was late because it took over 30 minutes! There was ONE person in front of me at walk up. ONE. The employees are all very young but I have never worked a job where you leave at the time you are scheduled to leave if you are that slammed. It's just shouldn't work that way in customer service jobs. When they first opened and had employees from Oregon and other stores they did amazing! Now I'm always prepared for at least a 30 minute wait for a cold brew. I love Dutch but I'm so disappointed in this location. read more