Great Dental care especially from DR JON RUEL and JESSICA!…read moreVery professional and the location has great parking and the office and rooms are super clean and updated to the newest procedures and techniques! JESSICA will also give you the Best Experience and a wonderful personality and upbeat !

Aquidneck Dental still gets a 5 star rating from me BUT Dr Ruel gets a 0 rating!…read more Disappointing Denture Relining Experience with Dr. Ruel I had a highly unsatisfactory experience with Dr. Ruel at Aquidneck Dental in Portsmouth for a hard relining of my dentures, which cost $1,600. My upper denture was initially comfortable, with only a minor thin spot prompting the relining, but my lower denture was problematic, requiring denture adhesive before meals and still becoming loose during eating. Dr. Ruel, nearing retirement and working only one day a week, scheduled my impressions for the following week, promising a next-day turnaround. However, when I called to confirm post-relining care for potential sore spots, the office assured me Dr. Ruel would be available. Upon dropping off my dentures, he then informed me they would take a week, contradicting his earlier promise. After I reminded him of his initial claim, he made a brief call to the lab and stated they could deliver the next day. I suspect he was reluctant to come in on his day off, leaving me without dentures for longer than expected. When I received my dentures, the upper plate was uncomfortably tight, and the lower plate felt unchanged, as if no work had been done. After pointing this out, Dr. Ruel reduced the charge to $800 and offered an immediate soft relining. Unfortunately, the soft relining was poorly executed: the lower plate had untrimmed excess material and there are sharp edges on the outer teeth, while the upper plate's roof lining felt like sandpaper, causing significant soreness in the roof of my mouth. I had to return multiple times, waiting a week between appointments, to address persistent sore spots and problems. The teeth still feel unpolished and rough. Now, my upper denture requires adhesive to stay in place--unlike before--and moves when chewing tougher foods like steak. The lower denture is so loose that I need to re-apply adhesive multiple times during a single meal. Overall, my dentures are in worse condition than before, and I'm don't think they can be fixed. I strongly advise against seeing Dr. Ruel, who has since relocated to Tiverton. This review pertains solely to Dr. Ruel's service, not the other excellent dentists at Aquidneck Dental in Portsmouth.

*Outstanding crew. Opposite of coach Belichek. Informative,…read moreeducational and thorough. Always The latest modern technical equipment for efficient treatment. Dr Ragge always has shown a willingness to embrace change if it improves the office and improves services. Appointments are prompt and work is also completed timely. I tried others but came back. Often travelling 3-4 hours to appointments. They are well worth it.

Wonderful dentist office everybody treat you with respect as concerned about your well-being when…read moreit comes to your teeth. I have been coming here for many years and I can't see myself ever going anywhere else. Specially, the office person they will take care of you.

Nancy the hygenist is wonderful, and Dr Patil is very kind and patient and informative. I actually…read morelook forward to going in for dentist appointments! The office is very clean and new and spacious, and centrally located with ample parking. A+!!!!

Best Dental Clinic I have ever been to by far. I struggle with anxiety when it comes to the…read moreDentist, and this is the only clinic I have actually wanted to come back to again. I originally went in on an emergency case basis, and have continued my care from there. Dr. Patil is just wonderful. He and his staff made me feel completely comfortable from the moment I walked in. He explains everything clearly, reviews all treatment options, and provides pain free care. I had two root canals performed by him and never felt any pain at all. He even called me personally the morning after a particularly difficult procedure just to make sure I was feeling well. I have never felt so at ease at the dentists office! Their appointments do book up quickly, but you can always leave a note that you would like to come in earlier for an appointment should one open up (and they actually follow up for you!). The office was just remodeled and is very comfortable.. all treatment rooms are private.

I was a new patient and went in for an exam. I was told that Perfect Smiles wanted to do full…read morex-rays. I told them that I would do it if the insurance covered it. They supposedly checked and told me it was covered. It was not covered. I do not like being lied to. I had a followup appointment for dental work to be done scheduled. They had cancelled this appointment and informed me that they would reschedule. This was in the middle of me trying to straighten out the billing discrepancy. They eventually fixed this problem. I haven't heard from them since to reschedule the appointment they cancelled. Not impressed with them. I went to this dentist because my past dentists have had different problems ranging from insurance to not being able to do what they told me they could do. Looks like I will be looking for a new dentist. If they had been honest in the first place, I would still be a patient.

Their phone hold message says , " we are here for you for dental emergencies , we will fit you in…read moreand get you the help you need! this is a lie because I have been a 10+ year patient who has spent thousands there and I was told I had to wait 2 weeks for a root canal. meanwhile I'm in agony so they placed some amalgam in it to prevent food from gettin however this made the pain worse, putting pressure on exposed nerves, when asked if someone could please remove it i once again was told NO, because they were booked, it would take a Assistant 10 seconds to remove! very poor no empathy at all!

Let me just start by saying I am a HUGE baby when it comes to going to the dentist. Dr. Cavanaugh…read moreand Katlyn (my hygienist) know this and do everything in their power to make me feel comfortable. Always stop and ask if everything is okay or ask if I need anything. Dr. Cavanaugh it always so pleasant and explains everything to me so I know what to expect. The office staff is great too! You walk in and they welcome you by name. Everything is clean and very up to date. I highly recommend them to anyone who is looking for a dentist in the area.

I've been going to Portsmouth Family Dental for about four years and each visit reminds me of how…read moresuperior they are to every other MD or Dental office I have ever seen. Their high standards are established and defined at the top with Dr. James Cavanaugh, whose technical skills are the finest I've ever experienced and who also happens to be one of the nicest people you could ever meet. He always greets me with a kind smile, quick wit, and quiet confidence that combine with his impressive abilities to inspire great confidence. He also always ensures I completely understand any topic discussed or procedure considered. My hygienist is Katlyn. She is always on-time, never rushes, her cleaning technique is as thorough and gentle as it gets and she is as nice person as she is incredibly competent. Every member of the Portsmouth Family Dental team with whom I have interacted is exceptionally personable, engaging and exudes an upbeat persona, which I imagine is a point of emphasis during the hiring process, reinforced regularly and something for which they strive on a daily basis. The office itself is bright, has a professional yet comfortable appearance, possesses the most modern technical equipment and inspires as much confidence as do the team members. I truly have never seen a finer example of supreme representational and technical ability at any professional office. They are a role model. Simply stated, Portsmouth Family Dental has no equal and has my highest recommendation.

After being one of the first patients, all of a sudden, they no longer take insurance, and it is…read moreOUT OF POCKET! Judy Chamberlin

I will try my best to be fair and succinct in this review. I…read morehave now been a patient for over 5 years at this office. On my initial call to them, I made it very clear that I wanted to be a patient of one dentist and one hygienist. I was told that would not be a problem. I originally met with Nathan Tillman. At first things seemed fine, but as the months passed and I needed follow up visits, it became clear that I would be seen and treated by any dentist available. This does not in my experience fair well for continuity, consistency or trust. A few years back, I needed to have a tooth extracted and I was sadly scheduled with Dr May. He not only failed to extract the tooth, he also failed to properly place the bone graft, leaving me in tremendous pain and two weeks later, I honestly had to have a second extraction on the same tooth. (I do not wish this on my enemies) Then I had to fight to get the office to remove the charges for the failed bone graft. Needless to say, over the last two years it has been sketchy at best. Statements are rarely if ever sent. Over a year ago the office stopped taking my insurance and never sent me any official statement explaining why. The last example is the reason why I reviewing now. I was seen a few weeks ago to have a limited exam and some very minimal treatment done. The female dentist told the assistant to get me a treatment plan for Botox injections. Once I got to the front, I was never given any treatment plan, I was never asked for any payment and I left. I received an actual statement last Friday. I reviewed the statement and saw that there were a few errors in the charges. One example I am happy to share was they charged me for a filling on a tooth that has been gone for over 3 years. I called on Monday to speak with someone. Never got a reply. I walked into the office the next day. Was told that operations manager and doctors were in a meeting and I would get a call after two pm. Now here we are- on Thursday. The only correspondence that I have received is a confirmation text. So I called this morning and told the front girl to cancel all appointments and deactivate my account. She didn't even ask me why. This was a terrible experience and I hope that by sharing all that I have, a few of you will make educated choices and find another practice for your dental needs.

Very professional and informative staff... friendly, and respectful... Thank you, Dr. Nick for the…read morefollow up for our conversation

This practice is the BEST. We just left after my 6 y/o had four teeth pulled. Dr. Megan is…read moreincredible, her patience and ability to connect with me and my daughter was a game changer. Rewind two years and Dr. Nick responded after hours to a bad fall and mouth/dental injury. The hygienists and office staff are caring and it is clear that it is a team environment. Grateful for the whole practice.

This is THE place! Love the therapy dogs and the vibe. Everyone is excellent and I feel very…read moresupported and well cared for!

had to see another dentist to be seen for an emergency, this also happens to be on the same day I…read morehad an appointment that was cancelled for not confirming, they still won't fit me in. Had to go to my primary care doctor who referred me to someone who could see me that day MY NEW DENTIST