Love that the gates are on one side and shops on the other. Staff are really friendly and helpful…read more Only thing is that you need better signs for your baggage claim. Was confusing and had to ask an airport employee where it was.

First time here - looks newish, clean, with friendly staff. I flew in from Vancouver via Air Canada…read moreand left a few days later for Seattle via Alaska. No issues with baggage claim/ check-in, security checks, customs and border...no long lines, it was a breeze for me. Duty free shop had some cool items, nicely priced with helpful staff. Starbucks near gate 86 had some unique drinks. I had the barista make me something that was totally cool and not on the menu - I forgot what he called it :) Overall, great experience here...looking forward to coming back.

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on…read moreinstagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage.

Dehumanizing experience at the gate. Agents were measuring everyone's bag and it was no…read moreexaggeration that at least 1/3 of the flight were on the floor putting on their extra clothing to reduce bag size. What did I see after the second measure? Everyone putting their clothes back in the bags... All airlines have some leniency but not Flair, especially when it's rumored that agents get money for every carry-on upsell. Never flying with them again.

The absolute worst customer service in a time of crisis. Swoop is sticking by its policy and not…read moreallowing cancellations or changes to reservations without penalty during the the COVID-19 outbreak. Currently travel is not recommended, and we're forced to self isolate for 14 days upon return if we do. You'd think Swoop would follow suit and allow passengers to make changes or cancel trips. We're stuck forfeiting everything with zero compensation. Absolutely disgusting Swoop.

Flew Abbotsford to Edmonton. Great beer selection at the Abbotsford airport while we awaited our…read moreflight. I'm a big guy, 6'4 north of 250 and I had no issue sitting in Swoop's seats. Seats are slightly closer together but for the price and an hour long flight I highly recommend it. Beers on the flight were $6. Decent price for on a plane. Wife and I had one while we flew, landed smooth and before you knew it it was done! $45 including tax and fees to fly to Edmonton, what a steal

I've been a Telus internet customer for several years and this recent outage has been one of the…read moremost infuriating experiences I've had with any company. One evening, our PureFibre internet completely stopped working while I was away from home. My wife tried to troubleshoot and contact support, but because the account is in my name only, she couldn't get anywhere--Telus wouldn't provide any meaningful help or even basic troubleshooting steps without speaking to me directly. When I called in myself later, I explained the situation clearly, but it seems their own teams don't communicate internally; different agents had no record or understanding of the prior interactions. I ended up coming home to no internet and spent multiple frustrating calls over several days trying to resolve it. Each time involved battling their automated phone system (which loops endlessly and rarely gives useful options), then waiting over an hour on hold--sometimes more than once per day--just to speak to a human. The agents were polite enough but often unhelpful, transferring me around or providing conflicting info. Finally, they dispatched a technician who replaced the router and the fibre optic connection box (ONT, I believe). He left, and everything seemed fixed... for about an hour. Then the internet dropped again. Back to square one: another hour-plus hold, another call, and thankfully it started working after that second intervention. Now, Telus wants to charge me $200 for the technician visit. This feels completely unfair--the outage wasn't caused by anything I did; it was an equipment failure on their end (they replaced their hardware twice!). I wasn't informed upfront that a service call could trigger this fee, especially when the problem stemmed from their network/equipment. Many other customers report similar surprise charges for "diagnostic" fees even when the issue is Telus's fault. Overall, the lack of account flexibility (spousal access), terrible hold times, poor internal communication, repeated outages after "fixes," and then hitting me with a $200 bill has destroyed any goodwill. In a market with limited options, this kind of treatment makes me feel completely undervalued as a long-term customer. I'll be escalating this to the CCTS (Commission for Complaints for Telecom-television Services) and seriously considering switching providers. Avoid if you value reliable support and fair billing.

First off as a senior they would sign me up for a promotion and with no notice raise my rates 200%…read more Then I would be sent a large bill. I had security cameras from U.S complaint purchased by Telus. The cameras have not worked for 2 years and I can't get any help without paying a large service fee for a service I was already paying for. Contract was discarded and I was ignored every time I called by Indian call takers. Last week I made an appointment to get the cameras working as I finally have the $400 saved for the fee I booked today off work and also did not resent my Airbnb ,losing another $150. Today the tech called and again I could barely understand him. Finally I gathered that he was attending to fix my internet ,but that's not the problem. He then stated he couldn't help. Again no service and a total waste of time and money. The lady that also set up the appointment ls was hard to understand. With huge Canadian unemployment I am puzzled that every employee seems to be Indian. I believe Telus is using Canadian tax payer money to hire immigrants instead of of Canadians. This is a terrible unethical and incompetent company. I will be removing all services by Telus from my homes and businesses and i would advise people not to deal with these incompetent crooks.