If I could give a zero star, I would. Someone was asking for recommendations on heating and air companies and I posted my experience. One of the guys said I was lying about my review, so now I am posting the whole interaction here. Facebook kind of scrambled the posts, but you can get the idea by reading it.
Chrissy Ruth Wells Jackson
Duvall's sold my husband a unit with lifetime warranty on the blower motor and then wouldn't honor the warranty. They did quote me for a whole new unit without coming out to check it out. Atchley was supposed to come and clean my a frame inside the house and did everything but because the guy didn't know how and then wanted to charge me for sending somebody else out to do it. Bright was wonderful! They came out and fixed my blower motor for me and my unit has been running just fine for the last 3 years.
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Paul Duvall
This warranty covers part ,u wanted me to cover labor and Freon
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Chrissy Ruth Wells Jackson
Paul Duvall as a matter of fact, the person I was talking to tried to tell me you guys did not sell anything with a lifetime warranty until I sent her the copy of my receipt and then she said well we're not honoring it. You should've known that was not a legitimate warranty
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Chrissy Ruth Wells Jackson
Paul Duvall I did not want you to cover the Freon and labor. You guys refused to honor the warranty. So, which is it was I lying or is it what you're saying now that I wanted extra work done Free? I guess me showing proof made you a little bit butt hurt, huh
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Paul Duvall
It wasn't Duvall's AC
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Chrissy Ruth Wells Jackson
Paul Duvall I was mistaken. The warranty you guys refused to honor was for the compressor, not the blower motor. I had someone fix that problem and then the blower motor went out also and I called someone else for that too.
May be an image of ticket stub and text that says 'INVOICE# 3818 DUVALL'S AIR CONDITIONING REFRIGERATION 8342 SR 124 RUSSELLVILLE AR 72802 (479) 967-1280 or 970-1130 DATE 7/31/2006 BILL : UNIVERSAL HOUSING DEVELOPMENT RUSSELL.VILLE RUSSELLVILLEAR AR 968-5001 DUE DUEDATE DATE GOODMAN SEER DESCRIPTION PUMP 8/10/2006 QTY APPROVED APPROVED GOODMANA HANDLER ARUF36421 AIRCONDITONINOSYSTENDOCT SVECDNDITOAING.SSTEMDUCT WARRANTY RRATKT ADUE APPROVED GOODCAREE EXTENDEI WARRANTY UPS WARRANTY YEAR IFETIME COMPRESSOR LABOR AMOUNT 1,557.90 623.70 93600 127.51 50.00 350.00T Thank ou For Your Businoss! TERMS Subtotal NET 0 $3,645.11 Sales Tax (7.0%) $24.50 PLEASE WRITE INVOICE #"S ON CHECKS $3,669.61 #1834.27 Total ح diaw pt 8/8/06'
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Chrissy Ruth Wells Jackson
Paul Duvall it sure was. Back in 2007. You guys refused to honor it in 2023 read more