The staff was friendly and respectful towards me. They were knowledgeable and the paperwork process was quick. I had to wait about 40 mins before I could get to the vehicle to get my belongings. The guy that drove me to the vehicle was also very friendly and patient. I only knocked off a star because while I don't mind waiting, waiting outside when it's 107 outside is pretty unbearable. Water fountain wasn't functional and soda machines were out of order. read more

They do everything to keep your vehicle...Offering between 40% to 60% of storage fees deducted if you sign your title over to them.. they check with the owner for approval and then came back to me and said bad news we can only give you a small amount deducted because blah blah blah ... shady really work you over! read more

[[HIGHLIGHT]]I had an extremely frustrating experience with this tow yard.[[ENDHIGHLIGHT]] During a previous visit to retrieve personal belongings from my vehicle, I presented the same identification that I brought today, and there was no issue. I was allowed access to my vehicle without anyone mentioning a problem. When I returned to release my vehicle, I was suddenly told they would not release it because of a discrepancy between my identification and my vehicle paperwork. [[HIGHLIGHT]]When I pointed out that I had already been allowed onto the lot with the exact same documents, the employee responded by saying they "shouldn't have even let me back there" the first time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead of helping resolve the situation or taking responsibility for the inconsistency, I was left dealing with the consequences of their mistake.[[ENDHIGHLIGHT]] This has already been an incredibly stressful process after a serious car accident, and I'm currently recovering from injuries that make walking difficult. Having to make unnecessary trips because of inconsistent policies only adds more stress, physical pain, and additional storage fees. [[HIGHLIGHT]]If certain documentation is required, that policy should be enforced consistently and clearly communicated from the beginning--not after customers have already been allowed access to their vehicles.[[ENDHIGHLIGHT]] I hope management addresses the lack of consistency and improves employee training so future customers don't have to go through the same frustrating experience. read more

The company has racism this guy Danny Hit my car threatened me and also tried to kill me He hit my car two times off the road and also tried to get away he also called me the N word multiple times and told me he would not provide insurance.PLEASE BE SAFE FROM THESE GUYS. This will cause trauma for the rest of my life read more

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this place will hold your belongings hostage until you provide paperwork that does not exist like a clear title on a car that your still paying for or current registration on a car that has not ran in over a year. my life was in my car. [[HIGHLIGHT]]I called 5 times begging them not to auction my car that I am getting what they want. I was told "you have a lot of time 30 to 45 days" I finally got what they needed and was told they sent it to auction last week.[[ENDHIGHLIGHT]] I had over $4200. to give them for holding on to my car. THEY ARE RUTHLESS AND CRUEL. THEY WILL DAMAGE YOUR CAR AND BLOW IT OFF CUZ ITS NOT THEIR PROBLEM. PHOENIX POLICE IS THEIR SILENT PARTNER. PHX PD WILL USE THEM IF YOU DONT COMPLY WITH THEM. WORST BUSINESS IN THR STATE. I hope they know who karma is. I gave her their number. YOU PEOPLE SUCK read more

[[HIGHLIGHT]]The ogar lady working the front desk is the biggest scam ever, she looks like something out of a horror film[[ENDHIGHLIGHT]], not to mention the tow truck drivers look illegal and definitely rip anything valuable off you're vehicle when they "retrieve it" I suggest leaving you're vehicle in the tow yard because after dv towing gets their hands on it, it is a paper weight. [[HIGHLIGHT]]I can't stress how much I hate the front desk girl I'll wish bad karma on her over and over[[ENDHIGHLIGHT]] Negative 10000000 stars, I wish this place would blow up, I will be continuously contacting Phoenix pd to get them to stop using this company ran from Mexico read more

Very shady business, careful dealing with this company. Had my car on a hold and they reported it abandoned before my hold was up. This resulted in an additional fee that was unnecessary and would not help with removing the fee. Terrible business read more

I would rate them negative 1 million. Not only did my truck have a broken windshield, broken bumper, huge scratches, but my insurance, registration and title along with my birth certificate were missing when i got it back. [[HIGHLIGHT]]DO NOT TRUST THIS PLACE!!![[ENDHIGHLIGHT]] read more

That star should be a -1zillion stars!!! My car winds up at the yard on Maryland because of a traffic ticket, for 20 days. Paid $614.16 to get it released, and they give my husband a car he doesn't recognize and he thinks I was less than forthcoming about the events on the day I got the ticket. What the hell happened to my car he asks???? I couldn't Belding my eyes!! It's impaled thru the front bumper!! Fork lift was everyone's guess. The worst part is that the damage to front end was never even mentioned to my husband, and they allowed him to drive away in a car that was unsafe and it put lives at stake! He stopped at a friend's house close by and they discovered that one front tire didn't turn at all! Drive it any further could cause that tire to have peeled right off in a turn!!! Now they're avoiding me as I try to deliver them to the estimate of $2200, if which ice paid 650 of out of my pocket!!! Carlos, claims manager, only thing he does is create a barrier between owners of damaged vehicles and the owners. My car was not new, or fancy but it wasn't an eyesore either and it ran great!!!! Check it out... now the repair costs are not all this has cost me, mind you. I shouldn't have to be chasing them down or having to force them to pay for what happened to my car while in their care. Am I right?!!!! Scandalous, unconscionable, and completely unprofessional!!!!! read more

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This company is shady as shady can be after a car accident phx pd called this crook of a company with a massive concussion I asked for them to call another company but was told I would have to cover it but I needed to get to the hospital after my gas peddle got stuck and my face was smashed into the airbag after my car came to a smashing stop into a tree from 65 mph. I was in phx to visit family but I have been screwed by this guy once before over a stolen car so I went 2 hours away to grab my title and signed it over first thing on Monday because my accident happened early Sunday. Well that was back in Dec of 2022 so imagine how surprised I was when Feb of 2025 I get an abandoned vehicle notice on a car I signed over to this scam company, mvd first said they lost the title then it came down to a lien issue supposedly had. Thing is under Arizona law once a title is signed over the other party has 15 days to title in their name. So what makes this company feel they are above the law and can hold a title for over 2 years then claim some bs. Well first and foremost if I did have a lien why wouldn't you say something when I signed it over? Also it takes this company 10 days to get an abandoned vehicle title ob a car but they tried to tell me it took 2 years oh wait could it be that the company they claimed had the lien they never contacted because I contacted them and asked if they were ever notified about my car since at one point before the accident I did have a lien but had it taken care of, to my surprise I was told no we never heard anything..... well if they held the title due to a lien why were they not notified being as they own part title of the car. Well I assume the smart ones who work and own this company think that people don't keep records but guess what surprise you found someone who keeps records for years beyond what is recommended. So the receipt i was given plus the mvd sold notice I filed the police report I have every single piece of proof and paperwork on this transaction. [[HIGHLIGHT]]After trying to be nice and just have the $500 fee removed the owner wants to talk his crap and now this female he thinks is just some dumb woman who he called a liar is going to have fun in court and now the $500 isn't my main goal!!!!![[ENDHIGHLIGHT]] Stopping this company from ever screwing people over and ripping off our hard earned money main goal is getting his business shut down and license taken. So anyone who would like their voice heard feel free to get in touch with me i have no problem adding your information or even adding some extra bodies in a court room to expose what a fraud this company is and ran by....... see you in court. Wish there was a way to put red flashing lights and horns when this company name is mentioned so people know to run the opposite way and never look back read more

If I could give these a$$holes NO stars, I would. My car was broken into while I was out of the country. [[HIGHLIGHT]]No one notified me that my car had been towed.[[ENDHIGHLIGHT]] I'n the victim of a crime, and I had to pay $1K to get my car out of their lot. read more

Sadly there is no ZERO STAR RATING! First off we didn't CHOOSE them the Phoenix PD called them after an accident. When I was finally able to track down my car they were zero help with info about it having already been moved. And when I was finally able to get to my car it to remove my personal belongings. THEY HAVE ALREADY HELPED THEMSELVES TO SOME OF MY BELONGINGS. These are clearly real class act ppl to be STEALING FROM PEOPLE.WHEN THEY ARE CALLED TO DO A JOB. DO NOT USE OR ENDORSE THIS COMPANY THEY ARE DISHONEST THIEVES! . The owners need to look at the people they employ since they clearly are staffing dishonest people. read more

I was treated so rudely just now on the phone by them. I was hung up on twice before I could even get out what I was going to ask them. They're charging me $50 a day for expenses of being in their towyard which is incredibly high. And then to be treated so rudely on the phone I don't think I've ever been treated like that ever by any company. I think it's a horrible company. read more

Before I came to pick up my car and saw there was bad reviews. I was told Monday by PD that my car was here. I called Monday, Tuesday, Wednesday, no car to be found. Finally Wednesday night Phoenix PD confirmed with me that they did have it. We came Thursday, they had the vin number mixed up the whole time. They were trying to charge me 6 days of storage. Would not release. Had to call Phoenix PD and the main owner of the company to get my car... believe the reviews and hope your car doesn't end up here. read more

Very dishonest as they said registration was not in vehicle but did not allow us to look for our self. Received notice from Adot about location vehicle was towed but they wouldn't allow us to retrieve our belongings using this document. Beware this business, Dv Towing, is very suspect. It's hard to believe our law enforcement agency do business with this company. read more

Their compassion and service was amazing. Car was stolen and taken here and they were very gracious.

Theives with no morals. I've got the original bill of sale, photocopies of my title assigned to me (lost-assigned) and the keys and they still won't release. Took the documents to the DMV and they said it's sufficient to prove ownership, went back with info from DMV, no release. Went to the police and they said the same thing DMV did, now I'm going to have to bring the police to kindly let them know that I legally own my car tomorrow to get it back. Police said they've had a lot of complaints about this company and they're in the process of removing them from impound rotation and will be adding me to the complaintt report, so hopefully you don't end up in the same situation once they're out of business. read more

Rude staff. They don't answer the phone calls and definitely do not recommend. However, you don't have a choice when your car is in an accident. read more

I was going through a lot the end of last year. My registration expired one day before someone hit me on my first day of work. My first car crash so i let them tow my car away because i wasn't sure i could drive it. That was the last time i saw my car. For weeks i came in everyday providing several proof of ownership but because my registration wasn't current, they wouldn't let me have my car. I went and made my registration current for 30 days but then you have to have the original title for that to be valid. I didn't have the title because i was financing the car. I provided the lien and proof of ownership. I still got denied. No matter what i did they wouldn't even let me get my belongings in my car. I'm only 21, i have no car now, work full time. It was really stressful to try to figure this out by myself. Every time i tried to contact the police station i could never get ahold of someone who could help. I could go on about how terrible of an experience this is but I'll end it with them filing an "abandoned vehicle" on my car even though i was trying every single day, proving I am the owner of my car. Sold my car brand new car for less than $600 in an auction, probably to someone they knew. They stole my car. This felt extremely illegal and unfortunately I'm only one person and i have a lot going on, i wasn't able to get my car back in time. They literally scammed me. I hope this place gets shut down and every single in that place gets their well deserved karma. I hope y'all feel bad for how much pain you're putting people through. read more

If i could give a zero rating I would. This company is awful to work with. My car was in an accident it was towed to the lot at DV Towing. I called multiple times and got the runaround I'm not trying to get my car out to the Collision Center. They held my car for two weeks, the Collision Center was finally able to get through to somebody and have them bring over my car to the Collision Center. I was very close to filing a police report because they were basically holding my car hostage. I also just received from ADOT, I noticed that the tow company filed and abandonment report for my car. This is complete motion I would never do business with this company or recommend them. Everybody in that office are complete scammers and completely incompetent. read more

place is straight up out of a horror film . with makeshift reception area with almost no light . a door that slams so you can't hear . ceiling is about 6 foot tall. looks like a prison . Son was in an accident . Tow company and where vehicle went was not disclosed . This is all part of the plan . Tow plus daily storage fees grow until you figure out where your car is . Hope is that fees get so high that you cant pay or it goes past the alloyed days to make the car to transfer to DV ownership. You. an ask them if a damaged car can be sold in the area . DV will shrug their shoulders and say no idea . However , there is a lot attached to there property that buys cars and another about a third of a mile away . places like this pray on people of little means . customer service is not even an afterthought. I hope the City of Phoenix reads this and understands that this is NOT a good look partnering with DV as an impound lot. Doing business with the Coty of Phoenix should require some type of standards. Bottom line, make sure you know where you car is being towed. get to that facility as soon as possible.Plenty of scrap yards willing to pay money for your car. DV towing is designed to compound high rates quickly until you can't afford to get your car back. read more

My car had been stolen, and amazingly enough the police found it. It was not drivable, so they had it towed here. The police and my insurance company told me to go and see if any of my personal belongings were in the car. So I called to set up a time. First, they wouldn't even tell me if my car was there unless I knew the VIN number. No one knows the VIN number of their car. So I had to look it up and call back. Called back and gave them the VIN. Asked If I could come see the car and get my personal belongings. They said I had to have my driver license, which I do, and either the title or the registration. I explained that the bank has the title, as it is not paid for. And the registration was in the glove box, last I saw it 10 days ago when it was stolen. He said that the car is locked, and he would unlock it for $75 and get the registration out for me. It takes less than 3 seconds to unlock a car. If it takes him longer than 3 seconds, he has no idea what he is doing. He told me to either pay him the $75 or go wait in line at the DMV for a new registration. He laughed. To charge $75 is just taking advantage of someone who is obviously already down on their luck. What a horrible person. There's a special place in Hell for people like this. And he really seemed to take joy in the "power" he had to keep me from my car. Guess what, Meathead, you work at a tow yard. This is all the power you will ever have. Your life is miserable and you deserve it. He was honestly so incredibly MEAN. Drop dead. JERK read more

This has to be the most unprofessional and disrespectful place I've ever had to deal , they are very rude and dont care how they treat you, I called to pick up my car and they said by appointment only and I would have to wait another day and pay extra , they told me to arrive early or my appointment would be canceled so I arrived early to sit in the heat and wait an additional 25 min after appointment time, after i paid to get my car , they made me wait in the heat an additional hour..its 104 outside and they could care less. Seriously this is the worst place read more

They're not "open" 24,7 as stated. Went in Saturday morning and found an employee there who was rude and unhelpful. Said to come back Monday morning. read more

They are terrible. Horrible people Horrible attitudes And they just give you the run around with you vehicle so it's in there longer so you pay them more. Worst towing ever. If I had a choice, I wouldn't have ever come here by my wrecked car was towed here. And the guy was so pushy for me to use his "best of the best lawyer" no fuck you dude. Don't tow here. Go anywhere else. Seriously. They make you wait forever and it's like a bazillion degrees out here. read more

The most HORRIBLE customer service experience I've ever dealt with in my 30 years of life. You can't make a complaint to corporate because they're family owned... just ridiculously rude. read more

These guys are shady af. Driver was trolling around the parking lot at Cabelas when it was mostly empty looking for cars to tow for being parked over a line. Our car club was parked just outside Native where we were having dinner, fortunately on the patio, when this guys starts backing up to one of our cars. When 20 of us came out of the restaurant he ran like hell. Do not do business with these scumbags. read more

Motorist beware. This company will pick up cars from lots and such without being called. They are self activating as traffic enforcement which is not legal. Basically stealing vehicles and holding them for ransom until people pay. Someone needs to stop them ASAP. read more

If it was possible, the rating for this company would be negative infinity stars! I have NEVER in my life seen such a disgraceful way to run a business. 3 weeks ago, a good friend of mine suddenly passed away in his vehicle on a neighborhood road. This is the company the Phoenix Police use for their impounds so they were the ones we were unfortunate enough to have the vehicle moved by. My friend leaves behind his 15-year-old son and his parents, and when they went to get his personal belongings and retrieve the truck, they were told they could not even see the truck nor retrieve the personal effects. The staff was very rude and inconsiderate, even cursing at the 15-year-old boy. How can you do this to a 15-year-old boy that just lost his father and the only parent he has had his entire life? They went to the MVD to transfer the title to get the truck back and were told they could not as the towing yard had already filed for an abandoned title. Mind you this truck is NOT a nice truck by any means, this will not even go to auction, they will simply crush it with the other Junkers and along with the dreams of a 15-year-old boy to keep and fix up the truck of a father he lost. I talked to some friends that work for towing companies and was told they can't hold his personal belongings hostage like that, and they should release the truck. My Boyfriend then went down there with the boy and was told the same thing, they could have no access and would not even let the kid get his fathers wallet. My boyfriend called the police and was told by them they could not do anything as it is a civil matter. The family has decided it is just not worth the exurbanite impound fees they have now charged by not allowing them to retrieve the vehicle, that they will just let it go. This is bull and deeply saddens me! I am beyond disgusted with how this company so insensitively handled something so delicate as this, all for a vehicle that will make then maybe $100 if they are lucky in scrap?!?! WHAT A JOKE! HIGHLY DO NOT RECOMMEND! read more

Such a joke of a company. They don't know the process of a registering a car in Arizona. I had to get MVD on the line so they can educate the worker who only knows how to read from a script. Because of Covid MVD is 60 days delayed getting updated tags, registrations and titles. I explained this and provided my receipt for the registration along with my old registration and loan docs just in case. The guy wouldn't even look at them. This place is a total scam. They literally just want to keep the car to sell it. When I finally got my car all the compartments were open including in the trunk. Like they were looking thru it to take stuff. Luckily it's a brand new car and it had nothing. The people working there all look miserable. I bet it's because karma gives it to them real good. I'm glad. read more

Extremely rude! Was trying to get things out of my truck that was in an accident and they couldn't "find" the registration that was in the truck. Wasn't allowed back there at all to find the registration and when asked for a different person to talk to they denied me someone. I had the police report with me with the vin number on it and it still wasn't enough to prove the truck was mine AVOID this place at all costs. Very very shady business read more

This business is contracted through the state as is THE WORST contract they hold. I paid these people and they told me "Well, we don't have the trucks or the manpower to get your vehicle, you'll have to come back monday, but we won't charge you those two day." Really?!?! When I don't pay my bill I get charged, when they don't do their job, it's fine?!?!? UHM-NO. AVOID THIS PLACE AT ALL COST! THEY ARE THIEVES! read more

Shady business, they went to a private parking area where they where not called and tried to STEAL some friends cars out of the parking lot just to make money. The drivers excuse was the car where not parked with in the white lines of a parking space. There is video to prove is says he even works for the city. Honestly reading the reviews I wouldn't be surprised if there driver drove around looking for cars they like just to hook them up and file and abandoned title or get money off the owners of the cars. I know very reputable towing companies who do honest business, these guys are not that business! read more

The company is a scam. They towed my minor sons car to an auto shop of their choice after a car accident. I asked who asked them to toe to that company and they claimed my minor son sent an email. I wanted proof of that email. They wouldn't give me any info till I proved I was his mom. I emailed over all documents for proof and they never sent the email. Every time I called to find out where the email is they put me on hold for over 15 mins. I don't recommend them to anyone. read more

Extremely rude. My dad was in a car accident and was in the ER. I asked if someone could lock up his phone as it was left in his car while he was whisked away in the ambulance. We didn't want his expensive phone to overheat or get stolen. They wouldn't confirm whether it was in there or locked up. I asked if I could call back in an hour and they said it wouldn't do me any good. This was not a display of good customer service at all, especially when someone is in the hospital and just wants to ensure their cellphone will be safe. read more

Kevin was super nice every time I called and very helpful. These guys are honest and great to work with. Thank you for all your help, Kevin. read more

Horrible experience after an accident. Tried to pick up my vehicle and got the run around. I didn't even call them to assist in the accident. Never use this company. Period read more

I lost my phone and tracked it to Dv towing. Kevin went above and beyond to research cars that had come in the day my phone went missing and found my phone. We all know how helpless we feel when we lose a phone, especially when on vacation, thanks to Kevin and Dv towing my 48 hour nightmare is over! read more

I wouldn't even give this place one star. If you have the option, DO NOT I REPEAT DO NOT HAVE YOUR CAR TOWED HERE. This Is a common place for DPS to have your vehicle towed after an accident. The man who works the window is disrespectful, and very rude. He wouldn't let me into my vehicle during their hours 8-6. I was there at 530. Next morning I had to wait for hours to get my vehicle and he wasn't even busy. read more

Avoid at all costs, simply because they don't obey the speed limit in residential areas. We try to have a quiet street and I always know when the local DV Towing driver that lives in our area in Mesa has received a call because he speeds out of the neighborhood, which makes it just that much louder for us to have to listen to, plus not caring about the safety of children that are playing in the area. I called their dispatch and they were very rude and didn't make any type of attempt to make any corrections. Typical towing company that thinks they own the road and are above the law. read more