1. Dylan Builders

    1. Dylan Builders

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    Dylan Builders

    5.0 (1 review)
    Open 7:30 am - 5:00 pm

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    Deck construction

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    2 years ago

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    Window Nation

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    I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

    I am extremely disappointed with my experience with Window Nation…read more I had a representative come to my home to provide a quote for 8 windows. After the appointment, I decided to take a few days to do my due diligence and gather a couple of additional quotes before making a decision. Three days later, I received an email from the Sales Manager, Richard Hansen, with a revised quote. Surprisingly, the new price was significantly lower than the original quote, but it was for 11 windows instead of the 8 I actually needed. Since the pricing was much more competitive, I reached back out and simply asked for the same pricing to be adjusted for the 8 windows I wanted to purchase. Richard responded that the lower price had been sent in error due to a "system glitch" and that Window Nation would not honor it. Mistakes can happen, but what was most disappointing was the company's unwillingness to stand behind the quote they sent or make any effort to find a reasonable solution. As a customer who was genuinely interested in moving forward, it left me feeling that the pricing was inconsistent and that customer satisfaction wasn't a priority. I expected better communication and better customer service from a company of this size. Unfortunately, this experience has caused me to take my business elsewhere.

    American Dream Home Remodeling

    American Dream Home Remodeling

    4.2
    (5 reviews)

    I had an amazing experience with American Dream Home Remodeling for our deck remodel in the…read moreRaintree neighborhood. From start to finish, communication was consistent, clear, and professional. Working directly with owner Ben Bellassai was truly a pleasure. He listened to exactly what I wanted for our deck, worked within our budget, and made the entire deck remodel process stress-free. The crew was fantastic, respectful, hardworking, and kept the project moving smoothly every day. Our new deck turned out even better than we expected, and the deck was completed earlier than planned, which was a huge bonus. If you are in Raintree or the Charlotte and surrounding area and looking for a company for a deck remodel, deck replacement, or custom deck project, I highly recommend American Dream Home Remodeling. The quality of the deck work, communication, pricing, and overall experience were all five star. We absolutely love our new deck!

    I would give 0 rating if I could. So far I deleted reviews 2 times as after each review ADHR was…read morevery responsive but no communication after that. Now, I am writing review again because no updates or communication about next steps from them (and it's same thing everytime). I read all recent reviews (some of them very precise about delays). I just want to warn you guys who might get fooled by marketing tactics of American Dream Home Remodeling. I gave them one home improvement project last year. Please note, not to give them any money until they start actual work (or I would say until they finish work). If that's not possible, make sure you add clause for completion timeline and penalty for not delivering on time. Below are the timelines. - June-2025: Signed project - Dec-2025: started initial permit process - Jan-14--2026: started footer work, inspection was also done in next 2-3 days but then work stopped due to winter storm (which lasted just(10-15 days). Since then, all debris (you will see in photos) were in my patio for 2 months - Mar-6-2026: Filled footer with concrete - Mar-12-2026: I had to move debris to side of my house as I was expecting guest. - Mar-27-2026: scheduled 2nd inspection round with county but no one showed up and no updates since then. - Apr-04-2016: Finally debris were cleaned. Now I am waiting and waiting. No updates. There customer rep. always say one line "I will pass your message to the team" and after that no updates. It's been over 11 months now and I am still waiting to start building actual project. Initially visits were very good where they shown deep interest working with me and made impression that they are best in business (like saying top quality material, experienced contractors, etc.), but now I don't know when it will start and finish. EJ (CSO), Ryan (CMO): I am fed up with false promises. My main issue is you guys are not communicating and even communicate, you guys don't stick to your commitments. I had to reach out multiple times. My Son's birthday is in October and I am wondering if project is even going to start until then. I want my money back. Biggest regret of my life to go with ADHR. Local contractors are much faster and accountable. Since I gave this project, 3 other contractor's finished some other projects and this guys just did footer concrete. Also messed-up my backyard patio. Cracks at 2-3 places, dirt sports because of debris lying for 2 months.

    Home Genius Exteriors

    Home Genius Exteriors

    2.1
    (7 reviews)

    Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

    I have waited a few months before posting this review to give me some time to calm down and write…read morerationally. I am only writing this review because I hope I can save someone else all the trouble I went through. I will try to keep this as brief as possible, but I could write for days about my experience. The salesman I originally met with was wonderful. He listened to my needs, and we put together a plan that fit my home base upon my budget. The original scope of work was to fully replace my gutters, fascia, vented soffit (my house is old and lacking on vented soffits), trim boarding, front door, and to add ridge vents to my roof. They offered a decent price that was a bit on the high side, but I figured that was fair because I wouldn't be managing the project through several different contractors. I work long hours in another trade so I knew I wouldn't have time to manage everything. The problems started on the first day of work. They decided to start with the gutters, soffit and trim. The scope of work was full replacement. I was able to get off early that day and made my way home to see their progress. The contract I had signed stated they would have a construction dumpster delivered to the property for waste disposal. When I arrived at home, there was no dumpster. I was confused for a moment but decided to watch them work for a while to understand what was going on. After watching them work for 20 mins, I quickly realized they were not following the scope of work I was sold. Instead of replacing everything, they were wrapping the original materials in metal flashing. They were also tacking vented soffits overtop my original soffit (completely rendering the new vents useless). I called a full stop to all work and got the project manager on the phone. After a lot of excuses about how they only replace rotted boards and this was the scope of work I was sold, I showed them the original emails between the salesman and I that stated everything was to be fully replaced. This changed their tune quickly. I inquired about the tacking of the new soffit over my existing soffit and was told that shouldn't have occurred. Since I had photo evidence of it occurring, I asked where the breakdown in communication was. I never got a satisfactory answer. I will never know whether it was the sub-contractor they hired or the project manager who directed this. At this point, I tried to reach out to their corporate office for assistance and met radio silence for weeks. When the customer service manager did finally call, he listened to my story and said he would get back to me. They never did. No matter how many times I called back. At this point, I should have cancelled the remaining projects but working as much as I do, I hoped it would work out. The work continued. While replacing the gutters and soffit, their subcontractors used ladders without padding and my hardy board siding was severely damaged. Hardy board is difficult/impossible to repair so I was livid. After several more conversations with the project manager, they were going to provide me with a quote to replace my siding. The first quote they sent over was outrageously high. I have a tiny house and the quote was well above the average pricing in my area. Eventually they relented and sent over a more reasonable quote. Still high for my area but not outrageous so I agreed to have them replace my siding. Another mistake on my part but being a first time homeowner, I was navigating uncharted waters. They provided a list of color choices and I was told to pick which suited me best. My first two choices "weren't available" so I had to go with my third choice. Doing my own research later, I found out that my first two choices had a higher material cost and believe that is why they denied them. All told, I was ready to move forward with one instruction, "Do not damage my prized lace leaf japanese maple at the front of my home." I have raised the tree for over a decade and it was my pride and joy. I bet you can see where this is going.... I came home during the siding install and over half of my tree's canopy had been damaged or destroyed. The tree is not large and could have been easily worked around with a little care. The project manager was on site when I discovered the damage, and I was so upset that I couldn't even speak to him. Trees are my vocation so I was quick to remind him the next day that I fully understood the laws around damaging a client's trees. To their credit, he took the situation seriously and discount my work by a hefty amount to cover the costs I would need to spend on tree repair/replacement. While I appreciate the gesture, I still am out the decade I spent caring and raising the tree. This isn't half of the review but they won't let me write any more characters. Find me on Facebook and DM for the full story

    Dylan Builders - flooring - Updated July 2026

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