AVOID, AVOID, - Long but worth the read. Good reviews mean nothing if you're not taken care of when…read morethings go wrong. I liked my contact in the office and went with my gut. July 10th, our move started well -- the team inspected all the walls both before loading and at the new house before unloading. Good start but unfortunately, went downhill. The move took as long as our move from Montreal two years earlier, including a 2 1/2-hour drive. This move was a 5 minute drive from where we were living. It became clear that our antique furniture was mishandled: My buffet was gouged and a piece broken off the back. The roller ball from an antique table leg fell off and was lost. I asked them to check the truck; the response was "It's dark." I asked them to let me know the next day -- never heard back. My husband's desk had a piece broken off. Too many things to list. Several other items were broken. Boxes were well-labeled, but mostly ignored. Here's where some of them ended up: Cutlery box office upstairs Pantry items furnace room Fancy glasses upstairs hallway Bathroom box office upstairs Master closet items office upstairs Office supplies kitchen counter Living room décor upstairs office cupboard Bedroom furnace room When I couldn't find my cutlery box and asked the team leader for help, he literally said: "Nope, it's late. We're done. Deal with the office." That summed up the attitude perfectly. I still tipped them and said it would have been more. Some boxes weren't found for a long time. One of the movers even said, "It was a bad day." -- It added so much stress especially that boxes couldn't be located. One imoportant box labelled Bedroom wasn't found for over 3 days. It was finally found in the furnace room behind a table that the box wasn't visible. The Aftermath I followed the office's request and sent a detailed email with pictures, copied many people. Then... silence. July 23 - I asked if they could check for a missing box. No response. September - told they'd send someone assess the furniture repair,and did but then nothing. By then, I had already followed my bank's advice after being refused asking to a partial paymenht, submitted all documentation, and they agreed I was justified -- so the payment was reversed. That finally got the company's attention. When they contacted me in November they said they couldn't resolve anything "until payment was made." I told them I would love to pay my but no one had gotten in touch to actually resolve anything or answer questions.. That was the last straw and I spoke with an owner, who was shocked by the breakdown in communication. and other things that happened. He reduced the bill by $300 and sent someone to repair the furniture. They were also supposed to: Install a new roller ball on my table which I supplied btw. Steam clean the upholstered part of my slat bed and realign it. Assess wall chips left by the movers and repair. Arranged for movers to come do this. But it was never clear who was responsible for what.bThe steam cleaning wasn't done by them nor the person who came to assess the wall. One mover even commented he "has bad days all the time." I told him: That's not what customers want to hear.It was arranged for 10:30 and got texted before 8:00 they were on the way. I re-arranged the time again. When I relayed that to the owner, he suddenly decided to cut off communication, even after emailing asking him to call. He claimed the wall and mattress issues "weren't move-related. even after our discussion" They sent $100 and stopped responding completely. All businesses have problems and it's all how it's solved that the story gets told. Final Thoughts This whole experience has left a terrible taste in my mouth. Many details are left out, but in short -- the lack of responsibility, poor communication, and dismissive customer service were unacceptable. Please, avoid this company

We've had Boyd's move our family a number of times over the last decade and we are always happy…read morewith their service. Our most recent move we had the amazing, friendly, efficient, considerate team of Eric, Logan and Conor and I can't praise them enough! They made everything go smoothly, they were thoughtful and helpful and it was our best move yet with Boyd's!

I had a small moving job and they were excellent to deal with. Communication was excellent, service…read morewas professional and they offered to help with a few items I wanted moved around my house. Price was very reasonable for the service provided.

DYMON STORAGE HAS ALLEGEDLY SOLD MY ITEMS IN A STORAGE AUCTION WHEN MY ACCOUNT WAS FULLY PAID -…read moreCRIMINAL OR GROSS NEGLIGENCE? ***BEWARE*** On May 29th 2023, I discovered my belongings were missing from my storage locker at 323 Coventry Rd. It was the almost the entire contents of my apartment minus furniture. My account was fully paid. I discovered four of my items a few days later being sold by a woman on Poshmark who refuses to give them back or seek reimbursement from Dymon as she allegedly bought them in a storage auction May 28th. The Ontario Police has seen this Dymon storage locker receipt. This is the SAME DAY I informed Dymon in writing, I would likely come to collect my belongings. Since discovering my items were missing May 29th, Dymon Storage allegedly still doesn't know what's going on and and has NOT provided the security footage to the police. They have ignored my requests for their third party insurance information also.

Clean, friendly, secure and a modern set-up. These are great and provide a fantastic service…read more Always available to answer questions and to provide storage solutions. Would highly recommend them as a local storage solution for anyone.

A fellow named Pete brokered a deal for an F-150 and Mishaal picked it up. They were both extremely…read morepolite and professional

Well done, but shady practices The operation seems to run…read morewell, easy to use, and nice that I can cash in on scrap metal. What I don't like is that every time I've gone, the payout price is ALWAYS lower than advertised. The excuse of 'fluctuating market prices' can be true, but amazingly always in their favour. The 'mixed metal' rates are over-compensated in their favour - you could hand them something that's clearly 99% gold (for an extreme example), but if it has so much as a tiny metal screw in it, the whole thing becomes about the same worth as all-metal. Their measured weights are also light. For bulk steel, the printout weight was actually lower than the scale readout (now that's brazen!) And for a specific metal type (ex. purely alum cans), I pre-weighed my load (in a large cardboard box) with 2 separate (and accurate) digital scales (both were the same) - CFT's weighed amount was about 4 kilos light, and it's not like the box they were in weighed anywhere close to that! They skim just low enough to make it look like some kind of margin of error. It's dirty and they need to be legally called out on it!

A ballpoint pen leaked into the pocket of my puffy winter coat..there was a LOT of ink. With no…read morepromise of success in cleaning up the mess and removing the ink on many other spots, they said they would TRY to clean it. It took a week or so, with a somewhat reassuring phone call during the process. Then a call that my coat was ready to pick up. It was Christmas eve, and a few minutes after closing when I stopped by but staff opened up and handed me my beautifully clean and puffy coat. I can't say enough about their friendly, professional, accommodating and caring service, Thanks so very much. Liz Mac

I went to Market Cleaners to do laundry. It is very close to Andaz hotel. The person who was there…read morewas very helpful. He showed me how to load the cash card and how to use the washer and dryer. Bring smaller CAD bills if you go there. Credit card works too, but the minimum amount to load with credit card is $20, and any balance left on the card cannot be refunded. The cash card itself requires $2 deposit (refundable).

First Rate Movers is well named. Matt , the fellow in the office making arrangements for the move,…read moreis very detail oriented and ensured that he understood both the quantity to be moved and the characteristics of the residences on either end of the move. The movers showed up on time ,were very pleasant and knew exactly what they were doing. By that I mean ALL of them were expert. This wasn't a case of a couple of well trained people directing amateurs as is often the case. Each one of them were expert and very impressive. The condo we were moving into is not well suited to moving but that was no problem for them .If you are in need of movers these are your guys. Chris.

Having moved seven times in roughly fourteen years, I can attest to the quality and expertise First…read moreRate Movers brings to the table - especially when compared to other companies we've dealt with. In our experience with them, there's only ever been one hitch, and they made a point of rectifying the issue immediately and to our complete satisfaction--one of the benefits of working with a fully insured, honest, and ethical company. Furthermore, not only have their estimates been bang on for the three last moves we had with them, but their level of organization and attention to detail cannot be beaten. And all of that at market-competitive rates. What more could you ask for? Simply put, First Rate Movers not only live up to their name, but in my opinion, they are without equal. They are the only option for us, and I don't see that ever changing. Do you want pros? Look no further. Do you want a great price and exceptional overall value? They're your guys. And lastly, if anything does go sideways, do you want a company that will take care of you? You bet. Rest assured, they will make it right--on the spot without delay. Positively fantastic. Cheers to you, guys.

Took a 10' x 15' storage unit. The staff was friendly and the place is nice and secure. The only…read moredrawback is that they don't have climate controlled units in 10' x 15' but other than that a very good experience!

A mover "you can trust" they say. "Better Business Bureau Accredited" they claim. But the truth is,…read morelawyers tell you to trust them, and then you get a bill for twelve thousand dollars to clear a forty-one dollar parking ticket. The truth is, until there is a consumer with the time and patience to endure the Better Business Bureaucracy's Bullshit, the accreditation is presumptive and not proof of any acumen. The truth is, when I hired these movers, they didn't break anything, they didn't damage much. Oh there was some dirt on the couch, and the dresser had a couple new scratches, but like he said, it was already kind of scratched. But if you want a psychologically traumatic move, this is your ticket. Obfuscate, Humiliate, Manipulate: OHM. OHM is like the company mantra. Say it like you'd say it in bikram Saturday morning. We didn't get an honest answer from these losers all day. And in the end, they let us know that terrorism truly does begin at home, by verbally attacking us, revealing the depth of their own insecurity. They held our last possession ransom, and not for money you see - no, they were paid - they demanded to be paid - before lifting a finger. It was our dignity they were after. Beg us, they said. Beg us to bring that thing, that whateveritwas, that thing you can't carry by yourself, plead with us to have mercy and carry it off the truck and into your house. You think you are better than us, but we have the power here. And apart from all that, the two monkeys had never seen the inside of a real moving truck. Two high frosh with a uhaul demonstrate as much skill as these twats. Was this review weird? You bet it was. I'm a pretty boring person, and I couldn't have made it up. This really happened.

I just had an absolutely wonderful experience with move Ottawa. They were courteous and pleasant to…read morework with. Each item was handled with care during the move and they were extremely professional. I would recommend them to anyone needing to move within the city of Ottawa. I wanted to hug the movers when they were done! If I could give extra stars, I would!