I am so disappointed that amazon has teamed up with them. I ordered two packages for same day delivery, one before the cut off time and one the DAY before the cut off time..They are supposed to deliver until 8pm. Well one package got delivered at 9:55 by them ringing the doorbell and leaving it on the porch before I could even answer the door(less than 30 seconds of me walking up to the door)...the other package said delivered however was never actually sent. Im a long time user of online shipping companies and this one is by far the worst, amazon gave me a refund and with their amazing customer service I actually feel bad that they have to deal with this place read more

Worst service that I have ever come across....... Ordered a package from Amazon and am trying to figure out why they are using a 3rd RATE company. They keep changing the name to hide their faults. I got better service from Canada Post, FEDEX, UPS and DHL You would thing that if they want to play with the Big Boys that they would provide QUALITY SERVICE, not so............. AMAZON, if your following these posts Get Rid of this 3RD RATE Company and go back to the REAL Couriers. read more

Amazon uses them for delivery of several of my packages. Problem is, when the items do get delivered on the scheduled day, which they are often late, the packages show up at all hours of the day and night. Today, my package was tossed on my front porch, in the wet snow, after 10:30 PM. I wouldn't use them as my delivery service even if they paid me. read more

Terrible shipping and I'm a patient person... I teach Kindergarten!!!! To make a long story short my guaranteed delivery date was Monday and now Thursday night has rolled around and my package has not arrived. When I called Dynamex customer service to find our about my order I was told that their information showed the package was delivered at my home. I assured them that it had not arrived. I was told that the matter would be looked into and someone would call me back shortly. Over the course of 3 house I called back multiple times and was told each time I would be called back shortly. I was never called. Finally I was told the wear house manager was told about my situation but he was very busy so he would call me back when he had time. Well he never did call me back... and there last customer service rep I spoke to told me if I really wanted my package I could go to the warehouse and pick it up myself!!!!!!!!!!!!! read more

If you are reading this....it's probably too late and you've already been screwed. What a nightmare....Ordered a laptop from Amazon.ca and several other items in a separate order. Supposed to be delivered by 9pm. No one showed. Next morning, amazon.ca tracking says dynamex delivered at 7pm. My security cameras prove otherwise. $1000 item and no one can tell me where my package is. On hold for over an 1hr and no one can confirm where the package is!! Lost total confidence in Amazon for using this company as their courier. read more

Dynamex failed to deliver an Amazon 1-day Prime Membership order. Dynamex tracking shows the order had been delivered successfully in 2 days but the order never arrived at the destination. I live in a condominium building with 24/7 concierge staff handling all deliveries. In over 15 years not even one of the hundreds of packages was ever mishandled, The concierge logs all arriving packaging and stores them safely. There is no record of this delivery. Delivered Apr 20 - 9:44 AM EDT TORONTO Received By IF YOU HAVE NOT RECIEVED THIS PACKAGE PLEASE CONTACT AMAZON FOR A REFUND OR REPLACEMENT TORONTO Picked Up Apr 20 - 9:00 AM EDT MISSISSAUGA Exception Apr 18 - 5:12 PM EDT Delivery Delayed Receive Scan Apr 18 - 3:47 PM EDT Created Apr 18 - 4:43 AM EDT read more

Package says delivered, and it's not here. I delivered to my work because we always have someone receiving packages. No idea where it is, and based on reviews it seems this is typical for Dynamex. read more

Wow. Amazon order supposed arrive today October 9. Now changed to October 16?? Why not tomorrow?? Amazon needs to dump these clowns.

These guys suck big time,...2 times they never delivered my Amazon packages and Amazon had to send me the items again on Amazon's tab, not mine period. Then the 3rd time, they delivered very late at night probably after 11 pm and by 9pm I called Amazon and they had to reimburse me. I pay Prime for the last 6 years so that means, one day delivery at check out, should be one day delivery by 9pm not later or never. I can't believe Amazon is still doing business with these guys, I complained at the Amazon headquarters in the States hopefully they'll get other carriers to do the job, Dynamex sucks big time!!!. read more

This company is pretty much unprofessional, I ordered something at amazon.ca and that company supposed to delivery the next day, and they just said I was not at home but I was, I guess that is the way they found to keep they contract with amazon, putting the on the customer bill. I hope amazon take care about that. read more

Paid for next day shipping through Amazon.ca The delivery guarantee is next day by 9pm. This happened to me twice. 1st time item was picked up by Dynamex at 4:45pm (In Markham) and then marked delivered 15mins later! I live in Scarborough... How is it possible to have the item delivered in 15mins from Markham to Scarborough in rush hour traffic? It's not..... Package was not delivered. I stayed home the entire day for this extremely important package. It was marked online as delivered but in reality no one showed up! I checked my outdoor security cameras and from 3pm to 8pm no one came. I called Dynamex to complain, they called the driver and the driver I QUOTE "insists and is adamant that the package was delivered and left at your door steps at 5pm" I told them no one showed up and my security cams can prove it. Their response was "You have security cameras at your home?" Then long story short they said someone would call me tomorrow for more info and they will file a investigation. Fast forward to the next day. I wake up and the package is on my door step. I again check the security cameras. Driver comes in his personal car at 1am. Looks to think he's out of range of my security cameras and throws the package 10ft away to land on my door steps!!! Absolutely horrible!!! Now today... Same thing stayed home all day and package was marked as delivered at 8:30pm... Guess what? No package!!! No one on security cams. On hold on Dynamex phone line for 1 hour...... I hate how they mark package delivered to keep Amazon happy making Amazon think they are doing their job when they really are not!!! Then when they show up to deliver they mishandle the items. Amazon needs to find and use a different logistic/courier. read more

This is the worst shipping company I've seen in my life! Unbelievable that Amazon has chosen Dynamex to deliver parcels to their customers. This is the best way to lose money and customers. Parcel was supposed to be delivered on December 5th. Nothing happened, then the status was updated with potential delivery dates of the 7, 8, 11, 14 .. I was promised by Amazon that I would receive my parcel within the next 10h on the 7. Now we are the 16 and still no delivery. Amazon customer service is not very good as well as you are chatting with agents/robots reading a script; even though they promise that the situation will get resolved , they actually don't do anything because nothing gets resolved . Unless you want to wait forever if you end up by receiving your parcel, and to avoid frustrations , stay away from Dynamex . Not reliable, lies after lies and false shipping statuses that constantly change read more

NOT EVEN WORTHY OF ONE STAR! An Amazon order was supposed to be delivered Thursday [same day delivery]. It wasn't. After hours I got a notification from Amazon stating they were sorry the package delivery is late and would be delivered April 12-13 [interesting as Dynamex doesn't deliver weekends which would be Apr. 13]. Anyway, I got a notification that a delivery attempt was made at 12:31 but the "business was closed". Curious as I live in a condo apartment with a gatehouse that is manned 24/7. The notification also said that a delivery notice was left so I went down to get it--not to be found. So I phoned T/Force also known as Dynamex. Not easy to figure how to speak to customer service. Finally I spoke to a woman who checked and said the package wasn't scanned as being loaded onto the delivery truck so how did they claim to have made a delivery attempt at 12:30? No phone call was made by a delivery person nor the gatehouse. Something stinks! Regardless, she said she would contact Dispatch and get back to me. Two hours later I called her back and asked what had happened as she didn't phone me. She said she hadn't spoken to Dispatch but she would phone me. I expressed doubt and she said she'd only phone if there was an update. I guess there wasn't. Oh, and if you phone you will hear the recording tell you how important you are to them. [At least they have a good sense of humour!] If you are a business thinking of using them, don't. If Amazon wants to keep its customers, it should drop them. read more

Extremely unhelpful customer service. Delivery didn't happen the first day as they tried delivery at 9 pm after the business building locked down. When I called again to inquire I was told they will try again in the evening when the business is closed again. Why would Amazon work with this company? read more

just received 2 packages from amazon...didn't look too carefully as i'm still waiting for a couple of things to be delivered, but one of the packages wasn't even for me...name and address on the package aren't even closelly related to mine!!! can't wait to see what they'll say about that :0) read more

Worst delivery company ever used. Horrible CS, on hold for 9 minutes. Meanwhile driver shows up with wrong package?! No apology. NOTHING! No respect at all, man this place needs to train their employees properly. What kind of company is this?! Who runs this, a child? A chimp? Brainless morons, paying extra for same day and waited well after time said. If I could give them negative ratings I would give them -5 stars. STAY AWAY. read more

Ordered a package from amazon for same-day delivery. Waited two days, nothing arrived. Called in to their "customer service" department, the dumb lady said "I don't know where your package is, maybe call back later". like..really? This has happened to my past amazon orders as well, some packages even mysteriously disappeared. Avoid this company at all costs, Im starting to think that the company steals customers' packages and pretends to have no idea what happened. read more

If you use Dynamex I hope a delivery date is unimportant, order today maybe you'll recieve it in 4 or 5 days and thats same day delivery

I'm not one to usually write reviews, but these guys are a joke. My package has been out for delivery since August 18th and it is August 24th now and the package still hasn't been delivered. when I called customer service, they informed me that their drivers deliver lots of packages. REALLY?? your a courier service, of course you deliver lots of packages!!! was informed on August 22nd that it is on the truck and it would be delivered by 10pm, nothing, called again on August 23rd again, it will be delivered by 10pm again nothing, called today and again being told that it will be delivered by 10pm but informed that if they driver doesn't get to all of the packages that it will be retried tomorrow. you guys suck ass !!! I could've walked to your warehouse grabbed my package and walked home faster than waiting for you to deliver the package!! read more

Truly the worst customer service experience I've had from any delivery company/courier ever. They mark an item as delivered when it wasn't, just to make room in their schedule for other items that are considered more "high priority". Their call center employees are all clueless when asked important questions like "who should I speak to about.." or "what can we do..", quick to blame other people and lack empathy for customers and are borderline rude. Amazon Canada, on the other hand, was quick to take ownership of the problem, refunded my money and was given follow up instructions in case my parcel truly is lost. How Dynamex is still in business is beyond me. I wish I could give this company zero stars, but for now, I'll be generous and settle with one. read more

Amazon needs to change carriers at once. I have placed hundreds of orders with Amazon. I have used the free-shipping option on virtually all of them, and Canada Post has always delivered. Yesterday I needed something delivered immediately, so I chose "same-day delivery" and ended up with these Dynamex shysters. Tracking of the package showed it was delivered at 7 p.m., as some of the others here have said. Effing outrageous! I was home the entire afternoon and evening, and nothing came. Today I'm still waiting. Stay far, far away from these Dynamex thieves. What a disgusting racket. read more

We eventually received our package, but not until several days after it was supposed to arrive, which defeated the purpose of one-day delivery. read more

The package was to have been delivered by !0 tonight. Did not happen. The notification from Amazon was -"The carrier was not able to access the front door to deliver your package. This sometimes occurs when carriers do not have an access code for a gated community or secure building. Please contact Amazon for next steps." This is not true. It is a private house with one doorbell. No acess code needed for anything. And there were three people home all day. So no attempt was made to deliver the package. If they were running late or for some reason were unable to deliver on promised day I would have been disapointed but I understand. Sometimes things happen and a delay is unavoidable. But don't lie and don't make it appear as if I the custemer was somehow at fault for them not being able to deliver. This is reprehensible behaviour. I spoke to Amazon and I guess they contacted the Dynamex and the package has been delivered today. read more

Unless another courier besides Dynamex is used I will not order anything from Amazon and will buy from a company that uses a competent courier. Item was to arrive today but Dynamex is incompetent and claims access was why the item couldn't be delivered. Sorry but when the site is open 24/7 and there are many drop off locations on site with over 5,000 people working, I would call that a poor excuse. Seems to be a common thing with this courier, obviously the workers aren't very bright that they can't figure out how to get to where they need to go to deliver a package. Judging by every complaint on here they are promising Amazon same day/next day delivery and they are scamming them. They are not scamming the customer, I already put a return request in and haven't even recieved the product, as soon as it does come it is going right back to Amazon. Eventually Amazon will learn they are losing money from using this courier. Amazon still has to pay these dirt bags for a delivery attempt that wasn't even made, not me. read more

This service sucks... "Same Day Delivery" more like "you'll get your package whenever i feel like it." They have a lack of empathy towards the importance of packages by their employees including both the courier and the customer service representative. I was home the whole day waiting for my package, no call from the courier... nothing. To say the least, the courier lacked professionalism and common sense to contact the customer if they "could not obtain access to the building." When I called the customer service hotline, the representative was very rude and dismissive. She did not help at all and at the very least, she could have been apologetic. If my package was not that important why would I pay extra for SAME DAY DELIVERY.... read more

Was on time. Can't complain. I see a lot of unsatisfied customer. So I thought I'd show some love.

Literally the worst delivery company. My package was scheduled to arrive FIVE DAYS AGO and I'm now on the phone with amazon trying to find where the hell my package is. It said it was in transit and due to arrive today by 9pm....it's 9:15pm and nothing...... and when I try and contact Dynamex they don't pick up the phone. Now on the phone with amazon and they're also telling me they can't get in contact with the courier. SKETCHIEST COMPANY EVER. read more

They left the package outside of my door, which could have been stolen. However, my item was delivered a day earlier than the expected date.

Please stop using Dynamex company for deliveries Amazon!!! They are lying thieves! Claim to deliver my package but never did! I stayed home all day tracking my order from morning until evening then finally at 7:10pm the status of my package says "out for delivery"; then at 8:05 it's been delivered. AHEM!!! No one even came and knock my apartment door!! Amazon needs to stop doing business with this company or at least have a way to show proofs that our package has been delivered - like asking for identification or signature or name. I'm pretty sure that the delievery guy just punched it in the system that it's been delivered but really what he actually did was snuck and tuck my package down his pants! I really hope he gets caught and fired! Anyways the lady on the phone from Amazon was very kind and understanding and placed an a replacement for my order. I REALLY hope my replacement package is NOT being delivered by these scumbags this time around. wish I could put 0 stars! read more

Complete incompetence for Amazon same day. It's a $25 product. Downtown Toronto is only a 20 minute drive from their warehouse at the airport, Ordered Wednesday with same day deliver to the office. They keep trying to deliver to the Toronto office tower at 7:45 pm. Guys, no one is there. It's now Saturday night and as of 3:00pm, they won't deliver what is a 20 minute drive away. They see the box on the bench. 2 conference calls with Amazon. 5 calls to Dynamex and 4 calls to Amazon. No one has authority to do anything. In the past, ordering same day on a Sunday at home in Toronto, they show up in BMWs! What? Is this Uber Eats on a weekend delivering Dynamex? Amazon, yet another bad review. read more

Very bad service! My order was same da delivery and the first attempt was after business hours, I called them next day and I also called Amazon o arrange the delivery during business hours. When I arrived to my office next day, the package was outside the front door. The product I bough was not cheap. Very disappointed that Amazon is using this company for deliveries. I cancelled my prime membership with Amazon since I did not get the service they offer. read more

"Guaranteed by 9pm" ... at 8:33pm, "Attempt - Unsafe to Release" ... I don't know how it was unsafe, when no one rang the doorbell, and the staff at the front didn't see a vehicle stop in front of the house, or a strange come up to our door, and there was NO delivery notice on the front door. BS LIE from the driver who couldn't finish his delivery ... costing a good company (Amazon.ca) money (refund of delivery cost, plus 10% refund) because he's too lazy and/or stupid to do a simple job, and deliver packages. He had 12 HOURS to deliver it, and couldn't! Am I p*ssed off? Damn right I am! read more

I can't understand why Amazon working with this company. Totally unreliable...I was lucky because finally i find my package 27 hours later in a completely different building..... read more

Dynamex has been bought by another company and Amazon parcels are not getting delivered on time. When you call the Calgary office it is in Toronto. They give you the run around and do not do there job. I have called everyday this week 3-4 times a day and it is promised to be delivered by a certain time and or day this is the 5th day and I AM ANGRY AND WILL BE SENDING AMAZON AN EMAIL AS WELL. read more

Worst courier company I have ever done business with! I ordered a package on March 31st and paid for next day delivery. Dynamex tried to deliver after hours so I contacted them early the next morning and they said they would get it to me by 5pm on April 2 (no show) then same promise every day and now it is April 7th and still no package but yet again another promise of a 5pm delivery by a dispatch guy who tried to pass me off once he knew I was angry and then kept me on hold for 10 minutes while he "tried to call the dispatcher". He then came on the phone to tell me that the package was to be shipped back to Amazon. WHAT?!?! after all the promises to finally ship it to us you are sending it back? WTF. I have no idea why this company is still in business or even less of an idea why Amazon continues to use them. To their credit Amazon issued a credit for my next day courier fees but I am in no way happy. Ridiculous! read more

The problem with the positive reviews is they're misleading because it's people that likely receive very, very few 1 day deliveries from them. Let me explain my previous 2 deliveries out of about a dozen (3 total out of 12 went good). It's funny how the minority try to say they don't know why everyone has a problem with them. Well maybe ask yourself why the majority seem to agree that Dynamex is to be avoided. The majority are likely not wrong. It's another story if it was a split review. I also can't help but wonder if some of these 5 star reviews are written by employees. They sound awfully over the top. Early last week, I had a 1 day setup (i'm a prime member and sometimes I want things right away out of importance) the delivery driver as always calls me late night as i'm either feeding my son dinner or putting him to bed. Being a single father, it's not exactly the easiest to leave the house. I cannot without my son in tow. He calls, tells me not asks me to meet him downstairs. I explain that this time, I cannot my son just sat down for dinner (a big dinner I spent 3 hours making) goes on with excuses why i MUST meet him downstairs. I get my son and I dressed and go downstairs as he asked. He wasn't even there yet. We waited for the guy for 15 minutes. ***THE IMPORTANT BIT TO PROVIDE CONTEXT TO THE RECENT DELIVERY**** I complain directly to the driver that I paid a premium to have my package delivered, not dropped off, my son was eating dinner and now it's cold because he refused to come up to the apartment. He proceeds to tell me he has a lot of deliveries all of which I don't care about, I paid my premium. Now, the "delivery" from yesterday. Funny thing..... apparently i received my package.....or did i? Well the driver says I did. I called Dynemex to find out why it says I received it when he hasn't even come yet and says it was received by me....Funny thing happens. He tells dispatch he did drop it off to me directly. It was me and I had my son with me. Oddly specific to mention my son to dispatch. He was trying to validate his lie and make it as close to the truth since he knows I come down with my son every time. Dispatch refuses to believe me, tells me they'll hvae the driver call me. Well that never happened. I called dispatch back and told them after calming down and realizing the driver said my son was with me that he was full of it. My son was out with his grandfather the entire day yesterday. How did he see my son? Anyhow, they stole the package, i reported it to Amazon which we all know they won't do anything about. They say the same thing "negative mark against them". Same song and dance, only good thing was that Amazon refunded me which I'm happy with as they at least take care of their customers. I ordered again but this time took my free 2 day shipping option and let UPS do the delivery which will be here tomorrow. DO NOT USE 1 DAY DELIVERY. DYNAMEX from the CSR to the delivery drivers are insanely rude, unprofessional and I can't help but wonder the legality involved if i reported the driver for theft of my packages. I really wish these guys all needed to be bonded. DYNAMEX is for the better part, a joke. Considering the major players involved in the industry (DHL, Fedex, UPS, USPS, CP) to name a few, you'd think they would go above and beyond to keep up. I really wish there was a way to catch their drivers with these thefts, it would seriously make my day. I order at least 10+ times a week from Amazon, I will never again do 1 day shipping and I've already let Amazon have it that if any package they attempt to deliver ends up in DYNAMEX's hands, i'll expect them at my door otherwise I want my refund. They aren't even worth the 1 star you see above. 0/10 - avoid/thieves/crooked/unprofessional read more

This company is not even worth the 1 star. I ordered a laptop on Amazon for next day shipping. Someone from the warehouse called me saying if its okay the shipment comes in the day after. After mentioning that I paid extra for 1 day shipping, the lady from Amazon said she would get a company to get it delivered within the hour. After waiting a couple of hours, I checked online and my package was claimed to be delivered. I checked outside and there was nothing. I was home the whole evening and I didnt head a bell or knock- no notes left either. I called Dynamex and it took me 22 minutes to get a hold of someone. You could here lots of chatter in the back and the customer rep said she didnt know what happened to my package and that she would call the dispatcher and call me back right away. After waiting ANOTHER hour for her call back (she didnt call back), I called Dynamex AGAIN and am currently on hold. Its been 19 minutes so far. Decided to write this post since I am getting quite irritated here. Why does Amazon use such a rubbish company??? read more

I reordered my stuff from amazon but opted for regular shipping because you guys are a complete waste of money. Guess what? my items arrived as scheduled. I don't know how you guys manage to stay in business with the most shady practices and couriers that steal packages and claim them as missing? I think not. Good riddance to your company. I will do whatever I can to avoid using your services. I will be letting my friends and family members know as well. read more

Dishonest company. Scanned my same day delivery package from Amazon as "delivered", but the package is nowhere to be found. Looked all over the outside of my house, and asked the neighbors, but nothing. Interesting that they had a commit time of 9:00 PM and they scanned my package as delivered at 8:54 PM. At least don't claim the package was delivered. Hope they go out of business soon. I work for UPS, and I've been out delivering until 11:00 PM, these pansies give up at 9:00. Pathetic. Ethic-less company. read more

absolutely horrible!!! the worst carrier!!! ordered something from amazon with one day delivery, NEVER received it but it showed delivered!!! It was showed "out for delivery" at 8pm, later on showed "delivered" at 5pm!!! WTF!!? Amazon need to dump this company!!! read more