Wow! Wonderful staff! I Needed a pair of Flip-Flops and i was in St Catharines. So i walked in and…read morestarted Browsing in the 29.99 or Less Section and then: HICANIHELPYOU? I said no. OKAYTHENJUSTTELLMEIFYOUDO!! I Found a Pair i Like as i was trying them on, Another employee walks up and says: OHIHOWAREYOUTODAYCANIASSISTYOU? I Said i was fine. I walk up to the Register and then i am asked if i want to get their Rewards card. I asked How many points i get and she said : 1 Point Per dollar and 150 points gets you 5 Dollars off. I was thinking : I spend 150$ A YEAR ON SHOES!!!!! (maybe.) But anyways Having the nice employees made my Shopping a good time. It may be annoying to some but When You Live in a Hick Town Like Welland, Its just great

This seems like a large Nike store more than a factory outlet. The store is pretty large and has a…read moresolid selection. It's nowhere near the size or selection of the Nike outlet store in Las Vegas and nowhere near the deals either but deals can be found. They have all the clothing to look like or act like a jock. There are racks of clearance items which are definitely sales but not the deep discounts that you can find elsewhere. The shoes selection is also large but it has a lot of styles that look like they were kicked out of the Frankenstein collection. If you're looking to find some gems it's definitely possible here but definitely on the discounts that I thought I'd see.

No longer at this location. I found the relocagted store…read moreexcept hours did not start until 11:00 A.M. As always I found great product and amazing sales. K.L.

Amazing selection of stores and the sale prices are the best around!…read moreI will come here first next time when needing great gifts (for myself as well!)

This used to be a very popular outlet... infancy days…read more... Almost all the stores have left and what remains is not very enticing... the sports clothing store is the best. Adidas gone... sadly a new cannabis shop, the newest/latest opening (zzzz)

I have shopped here for many years. Never again. The lady said I was dilly dallying. I said…read moreexcuse me. Three times she said it. Im the customer. Its my day off. And I was just going to needlessly buy sandals I dont really need. You not only lost my sale today but any future sales. And I will tell at least ten of my friends what happened.

Rude, insulting and unprofessional staff. Staff member…read moreShelly commented "What, you don't know how to write?" When I asked her to write her name on the business card she had offered me to contact the head office. She had refused to accept a size exchange from shoes I had purchased the previous day. These shoes were not worn, I had the receipt and packaging intact. On a previous visit I had an issue with rudeness and unprofessionalism from Madelyn the manager. Perhaps it is built into store policy and training. Word to the wise, If you buy shoes here make sure you don't ever need to exchange them or be prepared to endure abuse and insults when you return. Three times will not be the charm for me with this store. I have a useless pair of $100 running shoes.

I came into the store at 221 Glendale Ave and the staff was so helpful!!! I had been to 6 shoe…read morestores prior and none of them helped me. As soon as I went here Amy was super helpful and actually made sure my shoes were fitting all parts of my foot correctly and even helped me tie them a special way so that the gap behind my ankle closed. It may seem trivial but this actually made such a huge difference and I felt so much more confident in spending quite a bit of money on the shoes I was buying. Thank you Amy, you were so kind, attentive and helpful! :)

Wow, I came on here to rave about the Boot Shop and the staff and then to see a negative review…read more(hey it happens), but then to read on what demonstrates to be a personal attack on the staff that work there. Just wow, unnecessary. Had a bad experience? Great, move on. People read reviews both positive and negative to help folks make an educated decision. I read reviews with a grain of salt, especially on sites such as this because just about anyone can give their two cents without even a consideration for professionalism or objectivity. Of course, there are always three sides to a situation, the side of each party and then the truth. Quite frankly, I feel a great deal of empathy for anyone that works in service, because there's a great myth that the customer is always right. Pure myth, but businesses have to set themselves up in a way to treat the customer as if this myth is true due to one thing only. The sale. With that, it seems that customers seem to think that they can treat store personnel in such a degrading manner, or unforgiving if ...gasp...a staff is having a bad day (wow, they are human). Anyhow, people have their inevitable right to expression, but be prepared for response and reaction. I work in human rights, and so it is an inevitable trigger for me when I read or see senseless personal attacks with things as petty as a shoe purchase. Onto more important things.... I came on here, to express a great thanks and respect to the boot shop and the staff that work there. I grew up in Niagara and since then moved to Kitchener, but I travel down frequently to visit family and of course shop at the Pen Centre. When I do go, one of my favourite things is shoe shopping there, and the Boot Shop is my first stop. Considering how many years the shop has been a part of the Pen, I bet a lot of people/customers feel that the store is a part of our heritage in st. kitts. My experience has always been awesome, I don't always make a purchase, but nonetheless I've always been treated with a lot of care and genuity there. Which is why I will always keep stopping in to take a look, and from time to time get a pair of shoes. I fancy a great pair of birks and have a few but I'm looking for something fresher, so expect me to come on through soon! My deep regards and respect dear folks of the Boot shop. Thank you for everything, I will stop in soon!!!!

Great service....great price.... awesome selection... super knowledgeable staff. Thank you Amanda!read more

Service was amazing. The woman who served me was very knowledgeable; so much so she knew exactly…read morewhich shoes had been demonstrated too much, popped them in my shoe box and charged me full price for them. The bottoms were dirty and worn. So rude. Did it without blinking an eye.