In the past several weeks I've used this service twice. Highly recommend!! The service is…read moreexcellent. The staff is kind, helpful and really understands the needs of someone requiring help. Very punctual and right there ready to help! Again, highly recommend - wonderful service!

I expected better from the online ad and reviews but i never got a message back to my online…read moreinquiry or when i called the phone number. It was a few days in advance notice too. I booked elsewhere and cheaper

Great customer service. On time. Driver was very accommodating and took great care of my dad!read more

My mom needed a medi car to get from rehab back home. I highly suggest if anyone needs this type of…read moretransport ADA compliance? Go with this company. Today, 04-08-26, Scott N. Was assigned for this transport from Lutheran nursing home. He was genuine, nice and gentle and kind. A+ to Scott.

Even one star is too many. The Wheelchair transport van arrived over an hour late with no…read morenotification that there was a delay. Late for doctor appointment but very fortunate they were able to work transportee in to be seen. was given a business card and told to call for return transport. was told one hour, need up being nearly 3 hours until they showed up, and they did not find us despite my calling and telling them exactly what the number and sign said above the entrance where we were. Horrible ride back to facility, do not think van had any shock absorbers. patient in wheelchair was in pain to begin with and the 3 hour wait and driver hitting every bump and hole in road did not help any. seat for person assisting the patient in wheelchair told to climb in van over hardware on floor for securing van and a folded up wheelchair, not exactly a safe area. Had to give driver directions to get us back to facility and then told to climb out side of van from passenger seat while he unfastened the wheelchair after asking for Assitance to press and release button on floor to release the wheelchair. had he simply assisted passenger to get out of van he could very easily of released it himself. And trying to climb over that and the folded up wheelchair, passenger had to grab onto side of side sliding doorway rot exit with no step their, thus the passenger fell onto bottom of van floor trying to exit. First time riding with this company and will be discussing with the facility what transpired and requesting that they find another company to use for the next scheduled appointments requiring transport services. Horrible!!!!

Unreliable. Used this service a few times for elderly family member. On last trip with this…read morecompany, driver drove recklessly on the highway and did not listen to instructions so we were late and missed an important doctors appointment. Return trips are 3 hour wait for driver to arrive which is totally ridiculous. You can't make this up. Find another transportation service.

Our family needed help getting my GG to and from a couple doctors appt. She felt like she was in…read moregood hands and care. Thank you for helping us while we were in a jam. Very communicative, confirmed appointment, and was able to talk to someone on the phone when I had a few questions about their process. 10/10 would recommend

We needed a wheelchair van to take someone from Northwest Indiana to University of Chicago. Dream…read moreCare showed up on time. The driver was courteous and professional. He was an excellent driver. He always obeyed the speed limit, and never responded to the idiots who cut him off. He was very observant when looking for a destination, we were given the right name of the building but the wrong address and he was able to help us find it. The price was very reasonable. Only reason I took off a star was because we booked a return trip and we were told that a ride would arrive within an hour of our call telling them we were ready. We called at 12:39 and I ride showed up at 2:15. Yes it was raining and I guess there might have affect the traffic, but when I looked at Google maps it showed that this ride should have taken 45 minutes so obviously traffic wasn't that bad cuz that was a normal amount of time for this ride. Don't know what caused the delay but having somebody who's in pain while sitting, sitting in a wheelchair waiting for a ride was not a lot of fun. Then I called to get a quote for another ride that was like a quarter of the distance of this one and it was only $100 less. $300 for a 30 mi round trip ride was a little ridiculous. Considering that the price for a 68 mi round trip was $400. I would definitely book them again if the price was reasonable.

What a nitemare! Yesterday my dad 88 fragile was released by NW Palos hospital to be picked up by…read moreTrace to Orland. They strapped him in a kids small tight chair with no padding and then injured his back with a metal bar across the chair back that pushed into his back tight. As they drove he yelled since the bar was digging into him with every bump in the road and a rough ride. How incompetent to not have a cushioned chair for God sakes or put a person on a padded stretcher as usual! We should of drove him home ourselves as we regret, but his insurance covered it and seemed the best option. AVOID A TRACE CHAIR RIDE FROM H***. SHAME ON YOU TRACE HURTING THE ELDERLY IN AN AMBULANCE!

To say they are a rip off is an understatement. Was transfered from a hospital to rehab center,…read morethen returned a week later. A total round trip of 6 miles. They check my vitals but nothing more in the 15 minute rides. Total bill: $1200 !!. A friend of mine got the same bill for the same service. They bill everyone that amount hoping someone is dumb enough to pay it. Yes a cab ride wod have been cheaper. They even sent me to collections trying to collect. Good luck with rhat, oal.

Missed appts because of lateness, terrible riding conditions with old dirty vehicles where your…read morefeel every bump. Like riding in a work truck. If they cannot offer punctual arrival for pick ups they should not offer them. Would NOT recommend using this unreliable, uncomfortable, uncaring service to anyone.

Anthony Stephens was excellent. He made sure my trip was safe and efficient. He kept me engaged…read moreand the time passed quickly. I will request him in the future.

I highly highly recommend Mark from disabled on the go…read more the van was meticulously clean, and he was able to squeeze me in on an emergency basis to get to the dentist. The best part although sad he has a family member who is disabled and this is why he started the business. His caring attitude and sense of humor made my trip more enjoyable, I mean who loves going to the dentist The price was more than reasonable. There is one negative review here on yelp that I personally feel is unfair. When I spoke with Mark, he told me that this gentleman called him three times, but would not give him his name or what he needed, and the phone number was from out of state , so Mark thought it was a scammer, but he still answer the call just to make sure that it wasn't someone who needed him. It turns out on the fourth phone call. Mark did find out that he needed his service but neither one of them felt they could work with each other. The fact that he took four phone calls and still couldn't get an answer . That shows me Mark true integrity. So please don't let one negative yelp review sway you from using this outstanding company. They will from now on be my go to transportation service.

Excellent device Used Mark when my husband is dialysis…read more Always on time and polite Mark helped out with emergency situations frequently

Kind Care Illinois is the best medical transportation in the business for anyone with straight…read moremedicaid. They are super friendly, always on time, and have been very professional. They are also flexible when I needed it. Look no further and give them a call if you need medical transportation from a company that actually knows what they are doing! I can't say enough positive things about them. I am just sad that once my BCBS Medicaid kicks in I can no longer use them. My experience with them has been phenomenal.

I was very happy with the service provided by Kind Care. Adam was very accommodating when helping…read moreme arrange transportation. The service was prompt, courteous, and affordable. I will use them again.

Needed a wheelchair ride they said they do No more but they…read moreadvertise they said it was too much to do it

Driver James is a fantastic drive. He went out of his way to take and pick me up at Ohare…read more I had some very weird time.