My husband and I have been taking our time remodeling our home and it was finally time to tackle the master bathroom. We wanted to make our shower bigger and replace our built-in tub for a stand alone tub. We contacted 3 companies for an estimate. One contractor flaked and called the morning of the appointment saying he couldn't make it. He suggested we do a zoom consultation. When I asked how he would get the measurements, he said it was "just" a bathroom and he didn't intend on doing sketches anyways. His condescension made me cancel everything with him. The second contractors was nice, but had a high estimate, then suggested we purchase low end materials to save on the cost. He gave us the estimate right away, then pressured us to accept it right then. He offered a $1K discount if we agreed before he left, but what's $1K on a $32K price tag,so we told him we had 1 more contractor to meet with. And then there was Mr. Luis. He came in with a smile, removed his shoes and actually listened to all my concerns about my current bathroom and my dreams about my future one. He took his measurements and then repeated back the things I said I really wanted. There was no pressure and he said he would contact me in a few days with an estimate. It took him about 4 days to get back to me. Not only was his estimate significantly less,but it also came with a computer generated rendition of my bathroom space from multiple angles. I had sent him some tile patterns I liked, and he had them in the image, so I could really visualize my new bathroom. He did the rendition 2 more times with different tile patterns I sent him to help me choose the one I really liked. I also want to note that he could've easily charged more because I told him I thought it was going to cost $40K when he came to do the estimate,but he still gave me his honest price. We set a date for work to start after I paid a 33% deposit. His team, led by Mr. Wilson, were punctual and really respected my home. They draped wherever they needed to walk and they walled off my bedroom with plastic so dust and debris wouldn't get all over my living space. Mr. Wilson answered all my questions and kept me updated on everything being done each day. He assisted me in buying some of my products. His team kept everything very tidy when they left each day. He was a dream from start to finish. The 2nd deposit was due when the tile install began. Mr. Carlos did all of the tiling himself. He gave his professional opinion about the tile I chose for the shower floor, which led me to use the same tile as the shower walls and honestly, I like it better. The bathroom was completed in 2 weeks. The last deposit is due upon completion. When all the work was done, they polished and cleaned the entire bathroom AND several surfaces in my bedroom. They wiped down and dusted the TV stand and fireplace (both in the sitting area outside of the bathroom). They had only gotten a small amount of dust on them from the construction, so I just planned to dust when they were finished,but they did it for me without me asking. They also wiped down the bannister as they exited. As a mom of 3 kids under 5, I appreciated that more than they know. I've had people work in my house before who were neat, but I have never had a team clean up after themselves as thoroughly as this one. I'd also like to mention his office manager, Ms. Gigi, handled the administrative side seamlessly. She also answered all of my emails promptly. I absolutely LOVE my new bathroom and I will definitely use them for projects in the future. Anyone looking for honest and skillful contractors should use this company. read more

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Unfortunately, we were not able to do business. There was a miscommunication, and unfortunately, I had to move on.

Wilson was a gem. From start to finish, he was perfect -- he was always right in his recommendations. He's done so many bathroom renovations he knows exactly what will and won't work. Carlos, his tile guy, might be the best tile guy we've ever used. He was meticulous and ensured all the cut pieces were perfectly alighted. It was really beautiful. read more

Since Luis is not taking my phone calls, I will tell you the story. Two days after my floors were finished, I got a call from Bank of America. One of their customers had tried to pass two checks stolen from my house made out to Luis's brother, Wilson. It was second party deposit, the second signature being the person that stole the checks. Wilson had not been in my house for 2 weeks and I trust him, he is an honest man. I got a copy of the checks and the signature was not Wilson's. As the final part of a kitchen and floor remodel, three men had done the floors and finished 2 days before the checks were passed. One of the men did not took like he was mentally all there. When I told Luis that I believed that one of the men had stolen the checks and made them out to Wilson and then signed them, he refused to believe me. He was even a little arrogant that I suggest such a thing. I reported the attempted theft to the police, and I have the recording from the Bank of America fraud division. Luis would not give me the names of the floor mechanics; the lead person was a friend of his. If you do business with E&L, I suggest you check IDs and work status for anyone that comes in your house. The work was fine but the way this was handled was unprofessional. I ran into Wilson at Capital One Bank he said he wanted to clear his name. I suggested Luis run background checks on the contractors he used and he rejected that idea. I only lost $60 but I wasted hours of time with the banks and the police trying to get this resolved. read more

E&L Home Improvements did a great job adding a bathroom and a bedroom to my basement. They came up with a design quickly and completed the work in a month. They were easy to contact when I had questions and they used quality materials. I love my new bathroom! read more

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We had our master bathroom and dressing room renovated...we couldn't be happier with the results! All members of the team were extremely professional, courteous, and ALWAYS ON TIME. We are so pleased with the results, which exceeded our expectations. We are so impressed with their craftmanship that we are planning on also using E & L for another bathroom reno and kitchen upgrade in coming months. They are the best! read more

E & L Home Improvements - The attention to detail on both the tile work and shower system is FIVE STAR. - General Contractors Near Me - Spencerville, Maryland

Never received an estimate or visit but was sent an email saying that they can no longer reschedule because I had to reschedule twice. Logically if you make an appointment you should probably call the customer to make sure that they are available before making the commute. The first time they came to my house I was home and they never attempted to call me, text or anything to say they were at the door (if they were). Second time I wasn't able to make it in time. Then I receive the email stating that I can not reschedule. The audacity and lack of customer service. I'm assuming they think they are the only company in the area with only 16 reviews. I'm definitely not calling back. read more

My wife and I are extremely pleased with the professionalism, quality of work and overall experience. Very difficult to find robust and effective contractors that have great skillset along with more importantly a level of integrity that comes with the experience. My wife and I have several other projects that we will be utilizing them for to consult and manage. read more

E & L Home Improvements - Basement bathroom remodel. Flooring, wall painting/path work, electrical work and vanity/lights installation. - General Contractors Near Me - Spencerville, Maryland

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I've worked with several contractors on various home improvement projects, and my experience with E&L has been the best by far. From the start, Luis was communicative, friendly and organized - and these traits were also evident in the rest of his team. Bathroom renovations involve a lot of decision making that can be overwhelming. But Luis made the process easier by sharing a checklist-type spreadsheet for materials and fixtures that included key details, some of which I easily could have overlooked without his proactive guidance. He also was consistently responsive to my emails/texts which I appreciated. Luis and his team also regularly kept me in the loop on what they were working on and what they would work on the next day. Where my input was needed, his team always made sure to discuss and confirm with me before proceeding, not making any assumptions. At the end of each day, they took the time to clean up after themselves and sweep the floors. I really appreciated their customer-centric approach to the project. I was also impressed with how well the team takes feedback and how quickly they address it. For example, when I noticed that a vanity that I ordered had a defect after the hall bath was done, Luis promptly stopped by to assess the issue and his team was able to fix it the same day. The E&L team was a pleasure to work with. I would highly recommend E&L for anyone who's looking for a communicative, professional, and approachable team! read more

We are very happy with our kitchen renovation completed with E&L in fall 2024. They provided detailed plans, supplier contacts, and an accurate estimate in advance. A shared spreadsheet doc helped to track all the materials. The work involved pulling down drywall and significantly expanding the existing kitchen, replacing all floor tile, cabinets, countertops, backsplash, and appliances. The project was done in 4-5 weeks and the contractors were extremely polite, detail oriented and hardworking. Communication with the office was prompt and clear and Luis was always available to meet and answer questions. read more

We recently had our kitchen renovated by E and L Home Improvement. We were so elated with the newly renovated kitchen! It is absolutely beautiful! The stellar craftsmanship, attention to detail, commitment to meeting the project schedule/timeline was unmatched! Their cleanliness and respect of our home was outstanding during the renovation! The friendliness of the team very much recognized and appreciated!! In particular, Luis and Wilson were very attentive and focused on understanding and meeting our expectations and honestly exceeded those expectations. E and L's commitment to service excellence truly demonstrates they are a world class company. I highly recommend E and L Home Improvement "the best of the best" for your next renovation! read more

If you are looking for a high quality, professional, dependable home improvement company, with very reasonable prices, look no further than E & L Home Improvement. They did the complete renovation of our kitchen and a bathroom in the beginning of 2023 and we couldn't be more pleased with the experience or the result. We took quotes from two contractors. The first quote was shockingly high, which made E & L's almost half less bid very reasonable. The glowing recommendation from a neighbor made choosing E & L an easy decision. From day one, I was very pleased with that choice. Luis, the owner, talked with the designer I was working with and me to understand the work that was needed and break it down into tasks that were listed in the contract. We had already made all the design decisions and placed all the necessary orders with companies my designer has worked with for 20 years. We agreed on a start date based on when supplies would be in and on everyone's schedule. Luis was the coordinator of the work, Wilson was the main worker, with the others rotating in and out depending on the task. I always knew the time they were coming each morning and the only gaps in work was if there was an unexpected supply issue (not their fault). When they arrived, they always put down canvas drop cloths to protect flooring. When needed, they put up plastic and used machinery to keep dust, etc from going everywhere. They always cleaned up at the end of the day. Everyone in this company was a joy to work with, always positive, hard working, professional and willing to listen to any concerns/other tasks that came up and to come up with good solutions. The quality of their work was never an issue and always apparent. We couldn't be more pleased with the result of all their hard work! read more

We just had our hallway bathroom renovated. Luis and his guys were nothing but professional. I got a fair price, a project completed on time, and my bathroom looks fantastic. They did exactly what I asked them. Cleaned up after themselves daily and were OK with my dog saying hello to the crew every day. I definitely plan on using in the future for my home improvement projects. read more

E & L Home Improvements - General Contractors Near Me - Spencerville, Maryland

E&L renovated two of my bathrooms in a townhouse that I had just moved into. I liked the way they worked - i.e., they gave me a $ amount as an allowance, to pick what fixtures, tiling and other items I wanted. I found their allowances were, for the most part, right on target. I only had a couple of items where I wanted something more expensive (and I paid the difference). Once we picked everything out - the work started. I felt every person from E&L who came into my house was extremely personable, professional and CLEAN! They did an awesome job every day of cleaning up after they were done for the day. It was really appreciated. The quality of work was excellent, and for the most part - things ran very smoothly. I highly recommend them and will higher them again, when I'm ready to reno my basement! read more

Based on our experience, we cannot recommend E&L LLC due to their team's lack of professionalism with workspace preparation and client interaction, routine inability to perform tasks to industry standard, and a recurring unwillingness to fix their substandard work when called out on it. Some highlights from our master bathroom renovation for prospective customers to contemplate: * E&L did not use a self-leveling tile spacer system when laying the floor tiles. This resulted in the entire bathroom floor being completely unlevel and unwalkable without risk of injury. The team refused to re-tile the entire floor and instead only replaced the most egregiously uneven tiles, but the floor still has noticeable issues. * The team failed to lay the walls tiles plumb on the shower walls, resulting in a slight bowing out as the tile runs end. * E&L's team did not use a laser level when tiling the shower niche, resulting in noticeably crooked tiles, which had to be redone. * The team broke a wall tile while installing the shower enclosure. Instead of fixing it or alerting us, they covered up the damage with caulk to try to hide it, despite it being still quite visible. * The team broke the new door we had purchased for the bathroom. After trying unsuccessfully to hide the damage, they ended up having to buy a new one. * E&L's team failed to install the shower control valve cartridge correctly, resulting in a reversed water flow where hot was cold and cold was hot. The owner, Luis, refused to believe his team could have done wrong and demanded we buy a replacement cartridge, but he was immediately proven incorrect when a team member checked the work and discovered the incorrect installation (which was thankfully easy to fix). * During painting, the team displayed notable disregard to the fixtures in the bathroom, and had to be asked several times to cover the fixtures and use painter's tape to ensure straight lines around the trim. * E&L's team failed to ensure the sink faucet's inlet pipes were connected correctly, resulting in a slow leak that went undetected for weeks. After fixing the leak, the team then refused to repaint the wall where the sink vanity had to be removed to prevent further water damage. When the team contacted the owner, Luis, to discuss the request, he called the female client a "f***ing b*tch" in Spanish while on speaker phone to his team, without realizing that the Spanish-fluent client could hear and understand him. We could sadly list more examples of mistakes and issues with the work done. E&L had a lower quote than a couple other contractors we contacted, but the lack of professionalism was simply not worth the small savings in cost. One of the few bright spots during the renovation was Gigi in the front office, who is great and a pleasure to work with and speak to. We certainly wish we had ended up with additional positive things to say. read more

Outstanding work and very professional. I would recommend them to anyone who is looking to do a renovation project.

After we had been in our house for a few months we decided to have a bathroom put in our basement. E&L had done the renovations prior to our move in, but we still sent out for a variety of bids. E&L was the clear winner, and we're happy that we chose them again. Luis and his team were professional, respectful, and communicative and every bit of their work was high quality. We would certainly recommend them to others. read more

Luis and his crew were very knowledgeable, professional, and lovely to work with. He made helpful suggestions for our kitchen remodel and finished in good time. The only thing keeping this from being a 5-star review is that some details were not perfect (such as painting in some corners was not perfectly straight) and more guidance in choosing the parts (we had chosen a sink that didn't work out due to its size/shape and could have saved time if he had provided the parameters earlier). None of these are major issues, however, and we are overall very happy with the kitchen!! read more

Working with Luis and his team on my basement bath, hall bath, and master bath remodels was super easy. My questions were answered, any concerns were listened to, and contractors were friendly and professional. The remodels came in on time and on budget. Please consider E&L for your next project - you'll be very pleased with the results! read more

It is hard to find a good, reasonably priced contractor in the area. Luis is that and more. My family and I love working with him and his team. They are extremely honest, hardworking, punctual, and do fantastic work. If there is a problem, there is no negotiating (like you find with some contractors). They just fix it and have great attention to detail. His pricing is extremely fair and we keep adding more projects that we otherwise could not have afforded. I would highly recommend Luis and his team for any of your contracting needs. read more

I highly recommend E&L Home Improvements for your next home remodeling job. The owner, Luis Lopez, is trustworthy and easy to work with. His crew is also very capable and polite. They completed a renovation of the lower level of our house ahead of schedule, including by completing last minute add on items such as the custom build of a beautiful cabinet for our laundry room. Their tile work for our new bathroom and front entrance was impeccable and their painting was top notch. I'm thrilled with their services and will be calling them for any future jobs, both big and small. read more

Luis and his team were excellent!! They redid two of the bathrooms in our house and the experience was so smooth and efficient. Luis provided a reasonable quote and was very responsive to our questions. His team always showed up on time and were always very kind and respectful of our home. The team did an absolutely beautiful job on our bathrooms and cleaned up the house every single day so we never felt we were 'living in our renovations'. We highly recommend them and will definitely be contacting them again for future work! read more

E & L Home Improvements - General Contractors Near Me - Spencerville, Maryland

Luis and his team did an amazing job with our bathroom remodeling project. Attention to detail was stellar and everything was done per our liking. Our project lasted for two weeks - the level of communication was great, from announcing arrival time daily, to what was coming next to the project. Every day, the crew did a nice job cleaning the house prior to daily departure. I will definitely engage E&L for our next home improvement project. read more

E and L, and the owner, Luis, did an amazing kitchen and bath remodel for us last month. He, and his entire crew, were always very professional, polite and on time. Their work was top notch and they were receptive to our extremely tight timeline - which they finished right on schedule!, even after we added painting and a few other things to the original contract! The place was cleaned up each day, the crew wore their masks, there was no smoking, and no trash left anywhere. I would highly recommend them and will call them first for my next project. It all turned out better than we could have imagined - thanks Luis! read more

Just had our bathroom remodeled by E&L Home Improvements and greatly appreciated the quality of work. They were on time and cleaned up every day. The bathroom is beautiful. It was a pleasure working with everyone from E&L. read more

E and L home improvements were unbelievable, they were covid safe... reliable polite.. cleaned up every day.. and my bathroom looks amazing . They took out old shower and floor and put in tile, moved electrical ,and did plumbing ..I can't say enough about them ..we are using them on our other bathroom too. We priced several companies and they were by far the fairest one. You will be so pleased to have them do remodeling in your home read more

I hired E&L for a bathroom remodel. In addition to replacing the fixtures, they were able to complete some needed repairs. The quality of the work was outstanding, was completed within the scheduled time, and the workers did a great job keeping dust and debris under control. Would hire them again for future needs. read more

Luis and his team did an excellent job with my bathroom remodel. The entire team was polite, hardworking, consistently showed up on time, and completed the project in a timely manner. Luis was very professional and readily available to answer questions and give recommendations as needed. I am very pleased with their level of expertise, professionalism, and of course my beautifully remodeled bathroom. I will definitely rehire E&L for additional work. read more

If you're looking for a professional, honest, knowledgeable and respectful craftsman and home improvement contractor, look no further than E&L home improvement and Luis Lopez.  I am happy knowing that I made a wise decision to choose E & L to remodel my two bathrooms.  The result was even better than imagined.  After a two year search to find a contractor and make the decision to move ahead, Luis and E & L Home Improvement LLC was my choice.  From the time I first met Luis to discuss my project, I was comfortable and impressed that my plan would be completed with professionalism and care.  I was right.  The result was beyond my hope.  Luis and his crew were respectful of my home and me, especially in thIs time of COVID.  Luis was immediately responsive to each of my requests and suggested some better than I imagined.  The carpentry was perfection.  I highly recommend Luis, his crew and E & L Home improvement.  You will not be disappointed. read more