Great environment! Very professional nail techs. Follows COVID guidelines. Will definitely be…read morecoming back!

Have gone here for years for multiple services including eyebrow waxes, pedicures, manicures, etc…read more I do not generally have sensitive skin however the previous 2 times have been significantly worse and the overall vibe and salon feels dirty. The eyebrow lady had a terrible attitude. I went to get the eyebrow wax done in which the lady did within 3 minutes and didn't even allow me to look at what had been done and rushed me out of the room. She didn't trim or clean up the eyebrows. I got to the car and realized she had burned my skin and it was an open wound which did not stop burning for the next 6 hours. I consistently put ice on my eyes and it did not correct. I am unsure why the wax was so low on my eyelid but it has required constant care in order to not be infected and is still extremely sensitive three days later. The previous eyebrow wax I had wax dropped in my hair which took significant washes and oil to get out as the wax was dropped on the crown of my head without an apology or an attempt to remove the wax. I have never sent in a review as I like to give businesses and employees the benefit of the doubt. However, I am unsure if the wax was properly stored or had gone bad but it was definitely not a good experience and I don't want this to happen to anyone else.

Told them I wanted a pedicure, so they had me sit in a pedicure chair. Sat there for 45 minutes…read morewithout anybody ever speaking to me again, so I walked out. Terrible service.

I've had my nails done at Nails #1 by Anna, Tracie and Ann!…read more All did a nice job... That being said, the nail tech "Tracie" truly has an attitude problem! Not kidding! If ANYthing (chip/lifting) ever goes wrong with your mani, it's ALWAYS the customer's fault. Example: Gel Nail Polish peeling? Tracie: "Must've been your hand lotion" she KNOWS you put on because your hands were soft. What?! lol Hmm, did I? She said, "I FEEL your fingers, they are soft. You put lotion on them!" Really? IF you choose not to do the "higher-end full manis" and stick with a polish change, she won't rebook with you! Tracie "Sorry, I'm booked." Me: "Every day for the next two weeks?" Tracie "Yes, full. My 'friends' take care of you." Me: "Your friends?" Tracie "They do your nails." Another tech, Anna explained, then apologized to me for Tracie's words. (After they chatted about me in Vietnamese) I had my daughter call later to see if she actually had openings, and she did!!! She HAD openings!!! Tracie lied to me. Done w/ her disrespect. I've witnessed Tracie refusing to make an appointment with a walk-in, too. "Booked" when she clearly was not and she even told me so! The woman said, "what about tomorrow?" Tracie said, "Booked." After she left, Tracie said she "didn't like her." Wow. One day after she finished my gel, she put a little handlotion on my arm and then TOLD ME to "rub it in myself" because I "didn't pay extra for a FULL manicure." She's rude. I always left her a nice tip, too! Every single time! Past tense! DONE w/her. Last time she did my nails, I didn't like the original color I chose (I apologized, never did that w/her previously) and she said it was too late to change it. "Too late." I insisted, and then I suggested she simply put the new color on top of the one I didn't like. She did, (I was happy) but Tracie was clearly UNhappy grumbling/ complaining while doing it. These crazy rude nail experiences were an absolute first for me, and I've been getting my nails professionally done for 30 years! I do not feel like a valued customer with Tracie. :( Book with ANY of the other three nail techs. They are all professional and they're actually nice to their clients. As for me, NOT going back. The manager should not let her get away with this rudeness.

Went here to get a pedicure and a nail polish change. One of the techs put foil on my nails and…read moreleft to do a pedicure while I was getting a pedicure. When I was done with my pedicure and they took the foil off all of my acrylic on my nails were almost all gone. They said they thought it was my real nails. Anna said that she would fix my nails. Well she did and then charged me full price. $50.00 for their mistake. Mind you I just had my nails done 3 days prior. I just wanted to change the polish!!! I will never go there again or recommend this nail salon!!!

My first time having Isabella as my stylist. I am 100% happy with her work. I will absolutely go…read moreagain soon when needed.

Excellent service, high quality of your nail polish and a very friendly atmosphere…read more I was taken care of as soon as I arrived, they didn't make me wait, and very good prices

I've lived in Salisbury for 3 years and have tried several nail places, all underwhelming. My…read moreneighbor and friend recommended I try Kim's, as she's gone there for 20 years. I made an appointment for a gel pedicure. The TLDR...this is my new spot. The service I got was exceptional. Other places had me in and out in under 40 mins. At Kim's, the entire service was an hour. The price was CHEAPER than the crappier places. Lisa was so kind and professional. There was serene music playing. No people constantly walking in - I personally love that they're by appt only. Kim has an earbud in connected to her phone, so the patrons didn't have to constantly hear a phone ringing during our service. It was incredibly clean, which really impressed me. 10/10 - of all the places I've been, the is the only I'll be recommending folks to!

They're taking all precautions for the COVID by checking temperatures, washing hands, and wearing…read moremask (both workers and customers must wear mask). They've placed plexiglass up between the customers and workers and skipping every other chair. They're doing appointments only but was able to see me right away. I had broken a nail and needed it fixed. Kim hooked me right up and it didn't take long. She charged me $5 and it was worth every penny. The next time I'm visiting my sister I will be back.

I love getting pedicures done here. Even if they are busy they can usually get you in a chair…read morewithin 30 minutes. I also like that you can use your debit card to pay when most salons take cash only. My feet always look better than they did before.

Mom, sister and I went in to have a pedicure manicure. The pedicure caused my and my sister's feet…read moreto be raw. The technicians did not push back the nail follicles on either the toes or nails. Normally, I get them pushed back and trimmed off, that did not happen. Mom's nails were ruined before she walked out the door. My nails were not gel coated to the sides. It's probably the worst manicure I've ever received. The technician I had was more interested in looking at the people walking in the door and not even looking at me and what she was doing

It is always a pleasure to get your nails done by the best! Liz is hands down the best. From…read moreshaping, to design, to even painting! Danny is the entertainment!

Ughh so in love with these 4th of July nails. They did such an amazing job and will continue to go…read moreto this place. They are so welcoming!