I have been with Fowler's for 20 yrs. I would not ever consider changing companies. No matter the…read moreday /the weather etc, they are on the way, and fix a problem, no matter how large or small. The ladies in the OFFICE are wonderful. Being a widow & not real smart on home heating & air . the ladies know how to calm my situation. I have the maint. and very proud I do. Richard was at my home on 09/11/2025 at 9:am. He took care of a small problem I didn't know I had, also explained to me the years of the system. I asked for Richard to be my maintenance man- He knows his stuff, I felt so much better he was the one who came to my home. Mary F

I have been with Fowler and Heating & Cooling almost now for 15 years. There have been a number of…read moremaintenance personnel that I've seen this morning. I woke up to a cup of coffee and service at around 9 o'clock from Fowler's appointment for annual maintenance. Met a gentleman by the name of Richard. A technician that knows what he's doing pleasant fellow to meet and I advise anybody that does future business with Fowler's ask for Richard and above all when you have problems with your units ask for Heating & Cooling and MARION ILLINOIS. They'll be back for me.

I had a guy come out and he said I had a leak but he couldn't fix it. In the process, he smashed a…read moreduct. Harvey, the Manager, won't send out a technician to fix the issue that their company caused unless I take down the negative review that I posted. THEY CAUSED MORE ISSUES TO MY AC AND DIDNT FIX ANYTHING. DO NOT USE THIS COMPANY. Horrible customer service. Horrible service.

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

Burns Builders has completed numerous projects for me in the past. They have built two retaining…read morewalls in my basement, replaced flooring in my bathroom and fixed my leaking roof for an extremely reasonable price. Burns Builders is currently converting my attic space. While working on this project, the team found a slow carbon monoxide leak from my water heater which was venting out of my chimney. They also discovered that my electrical fuse box was not properly grounded. They have been diligent in ensuring that my house is safe and in compliance with code. This company is not one to take shortcuts. They truly take their time, pay attention to detail and keep the cost at a minimum.

I have know Mr. Burns for many years. He is honest and will tell you the good, bad and the ugly of…read moreyour project. He will tell you the cost and what he will have to do to get the job done right, the first time. I am so sick of other contractors screwing things up and then charging extra to fix the mistake. Burns buildings will not do that to you. His price is set in stone. Not many contractors are like that these days. I would trust nobody else for my next job and you shouldn't either.

They are professional, found the problem in minutes. Fixed everything I needed done. They made…read moretime for me in between joins. Excellent service!!!

So thankful for them and their commitment to people! They caught our severely damaged electrical…read morebox before we had a tragedy! They identified the problem and stayed working on it until it was all replaced! They are fast, thorough and professional and I will always recommend them! They are a throw back to when customer service and satisfaction were key....if you want something done right, give them a call!

The guys were all on time and communicative about my wishes. They were hard workers, respectful of…read moreme and my home. Did an excellent job. Thanks!

Mr Sorrell Gillespie remodeled my kitchen during June - August 2023 and I want to warn other people…read moreabout his poor management, coordination, and communication skills. He replaced flooring, ceiling lights, installed cabinets and countertops, and kitchen appliances as well as breaking a wall into the adjoining room. On day one he told me to be ready for the plumber, and I was, and moved items out of the plummer's way only to have Mr Gillespie call me about an hour before the was to arrive to tell me that something went wrong and he could not come and that the electrician was coming instead. I had to rush and move things out of the electrician's way causing stress and frustration. This is an example of the entire timeline of the project. Terrible planning and crew management. On many days no one showed up until I called him and then they would show. On a few occasions no one would show up during the workweek without letting me know. When they removed the flooring they found extra layers of old flooring. They did not show for 2 days after their discovery then continued with the floor. At one point Mr. Gillespie showed me where the floor was not completely flat due to the extra layers and his fix of this issue and I thought this would be alright and something I could live with. Now I have many places, not just the one spot he showed me, where the floor is completely warped. On 2/1/24 one of the corners of the tile chipped off. Today is April 24, 2024 and the last time I asked him to come to evaluate the floor and what can be done was 2/1/24. I have not heard from him since and I wanted to be sure I gave him more than enough time to contact me before complaining about his bad workmanship and terrible management. And both myself and my spouse contacted him in February and we're still waiting for his reply. He stated he wanted to contact the flooring company to see if they still manufacture my tiles. We both have the texts in our phones to prove this timeline.

I can wholeheartedly say there is no other choice for home inspections.... he went to bat for us…read morewhen we needed a new ($20,000) roof and I am not sure we even lifted a finger. Easy, fast (and humorous) communication and he knows what he's doing having worked for insurance carriers handling claims for years. We were very concerned about having to pay for the roof, but he knew it was a claim that should be and as far as he was concerned, WOULD BE, paid by our homeowner's insurance carrier. It was, it is and we are breathing a sigh of relief. The roof and new gutters were quickly torn off and installed in 2 days and look magnificent. I give him the highest recommendation possible for the fantastic work he did for us. Again, there is no other choice when you need this type of work done. Trust him.

Excellent work, my house looks amazing and communication was quick and efficient. We added on some…read moreprojects beyond the insurance work they did and all of them turned out amazing. I now have the best looking house on my block.

Furnace inspection: technician called before he came up my house, he introduced himself with eye…read morecontact dnd a handshake. Listened to my request carefully, completed the work efficiently, discussed problems and solutions, cleaned up. I couldn't have asked for a better experience

RSP is my absolute go to! They came in clutch when our air went out! I called right away, and Kim…read moregot us scheduled the next day. Evan came out 1st thing in the morning, and was super professional and kind! He meticulously went through and made sure to do a through job. I appreciate him for the time he took to make sure that we were up and running. 10/10 highly recommend their services!! Evan, thank you again for helping us!!

Past experiences with this company were mostly ok. This time they couldn't be reached by phone. I…read moreleft a message and no one returned the call. I reached a competitor by phone the next day on the first try.

I have used them on several occasions. I have always been pleased with the work and the…read moreprofessionalism of the plumbers.