Full disclosure: The Window Guys gave us a discount for giving them a review but they didn't…read morespecify how many stars we had to give them or what we had to say. Big picture: We saved thousands of dollars over the other estimate by going with TWG. Our windows look great, function well, and seem very effective at keeping out the elements. You'll see some other nitpicks if you read the full review but we only had one major complaint. The installer, Sam, told us on his first visit that he would take down the metal tracks for our plastic storm panels and put them back on when he was done. Then he told my husband during the process that he didn't want to put them back on again because he was concerned about damaging our brick. So now they're scattered all around the yard. Sam's a good guy and I'm sure he had his reasons but a deal's a deal and this leaves a little sour taste in my mouth. Extended dance mix: We got two estimates to replace all the windows on our house. The other was from a family owned company in town with excellent reviews. I'm sure they'd have been great to work with and they do more of the prep and clean-up themselves. Working with TWG, you have to move all your own stuff away from the windows inside and out (like trimming plants away) BUT for us, it was well worth it to do that work ourselves to save about 1/3 the cost of the project. Part of how TWG keeps costs down is by minimizing the sales process. You send them measurements for your windows and sign a contract before you ever meet them or even talk to them, just email. Most other companies will send a sales person out to your house to talk options and take measurements. Sounds like that can be a nightmare hard sell with some of the bigger companies but the sales visit we got from the company we didn't go with was very pleasant. It would have been nice to see samples and touch base with someone from TWG before we made a commitment and it might have scared me off if we hadn't gotten a really positive referral on TWG from a friend. In general, I think there's room for improvement on this part of the process without getting too fancy with it, 15 minutes patiently answering questions on the phone would have gone a long way. Once you've signed a contract with them, Sam comes out and takes the real measurements. This is good because he'll also be the one to do the installation so you know what you're getting. He's a little rough around the edges but he's a real craftsman, respected our house, and seemed very trustworthy. My husband and father who were more present for installation couldn't stop talking about how careful and considerate he is. Because it's one guy rather than a big crew, installation takes longer. In our case three days instead of one but well worth it. Another contrast was that TWG only offered one line of window while the other company had lots of manufacturers to chose from, a bunch of different options, etc. BUT these windows are a really cool design and look great. It's nearly freezing outside as I write this and you have to hold your hand pretty close to the glass to feel any cold air at all coming through. In general, I feel like they've really given our AC a break as compared to the ancient window that came with our nearly 60-year-old house. The jury's still out on how long they'll last but that would have been true regardless of who we'd gone with. I'm a little concerned because I managed to put a teeny tiny dent in one just by leaning something heavy gently against the frame. Nothing to worry about at the moment. Sam noticed some splits in a couple of the sliding panels for our bay window during installation and made that right, ordering replacements including one extra panel just in case. I expect they'll continue to stand behind their work but I'll let you know if they don't.

My whole experience was great. They were recommended by a friend. I didn't have to deal with a…read moremiddle man or sales man. Took a while to get the windows due to Covid. Installation took 2 1/2 days for 16 windows. I could tell a difference immediately upstairs. Very professional.

We moved just 1 month ago to EaDo and the experience negotiation and buying our new lovely home…read morewith Intown was marvelous!! The staff is highly professional, very kind, and detail oriented. Every single question we asked or request we made, received the proper attention! We had the pleasure to work with Mike Winoske through the whole process and we are impressed with his response time, customer oriented attitude, detailed answers, good manners and professionalism. He made us feel welcomed in a community even before moving. Also always with great sense of humor which makes a difference!!! During the walk through before the closing, on closing day and even after moving, both Kyle and Josh were very professional, attentive, helpful, compassionate and attentive to all our request and concerns, impressive in the details and receptiveness and the results were at our satisfaction. I highly recommend Intown Homes !!!

The whole team is A+++. Kevin got everything set up. Paco & his team of Cindy, Scott & Rob did the…read morewhole 1 story house in 1 day finishing around 5:30. Would have never believed it possible. They were easy going, happy at their job, cleaned up beautifully as they went. I could not be more happy. When I purchase or build my next home soon I will definitely have them do the windows! Many kudos guys!!!

We were overwhelmed with the work involved in categorizing, measuring, restoring, painting, and…read morereinstalling our original shutters on our 1886 Victorian. Brody and his crew came out the same day we called, crawled under our home in the rain, took measurements, and took the shutters to their shop. A few months later we have beautifully restored shutters back where they belong! Their attention to detail and communication is top notch. With a historic home in the East End Historic District I was afraid they work would be shoddy or rushed -- but was I wrong. Highly recommend Barbarian Glass!!!

We hired Barbarian Glass to redo a salvaged 1900 storm survivor front door and replace the panels…read morein an old original 5 panel door with seeded glass. They did a fantastic job! Brody always answered my emails promptly, got the work done promptly, their prices were very competitive and they were a pleasure to work with. Quality work! We will be calling them for more assistance with our historic windows.

I have been meaning to write a review. Several months ago, my house had an attempted burglary, and…read moreI searched all over for someone to replace a breakfast room window. I received recommendations from neighbors for Hurricane Glass, and they were horrible and would randomly call me at work asking if they could stop by, never giving me a time frame or even day! I found this company, and Steve really heard my concern and worked with me on a time and delivered! He is a nice guy and I would highly recommend.

Steve was awesome!! A rock was shot into our glass front door shattering the glass. He came out to…read moresee it the same day within a couple of hours of my call and gave a quote that was at least half the cost of the other companies. He also was able to complete the work in one week rather than the 3-4 week timeline the other companies quoted. I really appreciated that he was willing to view the door in person to give a quote as the other companies would not come out unless I decided to use their services. He was very trustworthy and reliable. Steve worked very quickly, cleaned up any mess completely, and I am thrilled with the quality and final result. We will definitely use them in the future if we need to have any other windows replaced!

I ordered ten windows in November 2021 from Stephanie. I was advised that it would be 3-4 months…read more In February I was told that the windows were in the warehouse and I would go into the schedule. So far so good. Then the excuses started: - we are behind because of rain - we will have weekly schedule meeting on Friday- will let you know - Rain, behind, will have a meeting... In April after hearing every excuse twice I sent a demand letter and gave them until May to install or refund my deposit. On the last day of May their 2 man crew showed up with three windows and announced that one window "would never fit". I was asked to approve cutting into the window frames. Stephanie showed up and I heard her excuses as to why a custom window didn't fit, then we called the "manager" who danced some more. He wanted to have a meeting and would call me. that call never came. In November 2022 I sued in small claim court. They filed a late answer only after they were in default and a hearing was scheduled to award damages. In January 2023 it was sent to mediation. Their attorney tried the same tired justifications I had heard before, and I basically told him that his facts were incorrect and why- point by point. He conferenced with his clients and offered to refund my deposit and all my costs. Lot of work to get back to even- If Yelp allowed a negative rating I would give it to them. They have a BAD rating at BBB They have a BAD rating at the secretary of state Avoid like the plague.

Ugh. This company is horrible. I purchased windows through them. One of the windows broke. They…read morewill not send someone out to repair. So, now I have to find another company who will repair the windows. They will not even refer me to a technician! And the windows are still under warranty. They are saying that they do not have supplies to repair windows. But wait, they have the supplies to install windows? It has been weeks of back and forth. Stay away from this company. To not have windows for months is a safety issue. It is the holidays, and I am traveling. This company is so lazy and unprofessional.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

When I researched Windows back in 2013, I spoke with three companies. In the end, I chose a local…read morePasadena company, AWP located on Spencer. It included an AWP limited lifetime warranty on labor and on glass breakage other than vandalism or acts of God. When I was edging in the backyard, the tool kicked up a stone and hit the window just right to cause it to crack, but not shatter. Fortunately, this company keeps their word. Joe and his assistant came by to replace the window today. Not only were they competitive and pricing, that long on honoring their warranty. I would recommend them to anyone, including my own siblings and children.

If you're looking for new windows, stop scrolling, this is it!…read more After receiving multiple quotes, we decided to move forward with AWP. We were impressed by their honesty, values, and quite frankly, their price tag! Not to mention, the quality of the windows is unparalleled. Philip worked with us from day 1 to ensure our satisfaction. Unlike all the other companies we received quotes from, Philip was willing to truly listen to our needs, remain flexible, answer all of our questions, and most importantly, not try to upsell us. The windows came in within a few weeks and the installation was seamless. The crew was professional and courteous, even working around our toddler's nap time! They finished install same-day and left our home as if they had never been there. Philip even took the time to swing by and ensure the work was being done properly. I would, hands down, work with them again.