IF they get back to you to schedule something, they will NOT follow up to confirm the appointment,…read moreand may just show up randomly. I had their technician call me 15 minutes before arriving, and I told them since they didn't get back to me, I called someone else. Then the guy had the audacity to be rude to me about it! It seems like they do NOT have their management and administration organized At ALL. The office lady was not very nice and had an attitude, no customer service etiquette . With how many landscape and sprinkler companies there are, you'd think they would at least try to treat their customers well, but it is clearly not a priority for them. Do not recommend...find another company who actually calls you back and isn't rude. I also heard through the grapevine that they don't treat their employees very good (unless they're the sons or whatever nepotism is going on there...)

Top notch folks -- they do great work, have a fantastic crew, and are easy to communicate with. I…read morehighly recommend Chris.

My go to place for all my irrigation needs. They have everything from small irrigation systems to…read morelarge ones. Reasonable prices. Staff is always very helpful in assisting me locate my needed parts. Friendly and eager to help you. Can easily recommend.

We finally gave up here. These people can't or won't do the basics - reply to email and return…read morephone calls. Several job requests submitted through their website went completely unanswered. Zero response. A maintenance proposal promised by the owner himself never materialized, even after reminders were sent. Billing invoices routinely arrived 3 months or more after work was completed. Unreliable, disorganized and difficult.

Wouldn't recommend this outfit - two dudes came out and spent a lot of time telling us all the…read morethings we could and should do, when we were just looking for a lawn service, then after giving the big sales pitch they never even got back to us with a quote.

Big Velvet is Awesome! Justin & Ryan are very good to work with, they take time to make sure the…read morework being done is completed properly and they communicate with the customer to make sure the final project is done correctly! They are very knowledgeable in what plants, bushes are a good mix of. We will definitely be using them for our future projects!

From the owner: Big Velvet Landscaping is a locally owned and operated company with over a decade of experience in…read morethe Bitterroot Valley. We offer custom and professional landscaping, irrigation, paver patio, and water feature installations. From the extravagant to the simplistic, we offer a wide array of services with a price that is fair and reasonable. Our company was founded on a belief of the beauty of the outdoor experience. If you’re looking to upgrade, renovate, or start your outdoor experience, give us a call to schedule your free estimate. We look forward to assisting in making your property thrive!

Amazing work. Amazing people. 100% recommend. These guys are worth every cent. Their service met…read moreall my expectations and then some. Thanks higher mtn

From the owner: Higher Mountain, LLC is a premier provider of innovative outdoor solutions, specializing in custom…read morelandscaping and hardscaping services. Our expert team designs and installs stunning outdoor spaces, from luxurious patios and retaining walls to lush gardens and water features. Committed to quality and creativity, we tailor each project to meet your unique vision and enhance your property's beauty and functionality. At Higher Mountain, LLC, we turn your outdoor dreams into reality, combining craftsmanship with attention to detail for results that elevate your lifestyle.

Excellent service. Had them replace some sprinkler heads in the front and back yard and the initial…read moreservice and follow up has been exactly what I wanted. They answer the phone quick and always give me a good idea of what to expect. I can't imagine that the negative reviews are telling the whole story as I have always had my follow up calls answered, and I have not found them to be combative. I definitely recommend.

Devin helped me stat. My system had a leak from my failure to winterize last fall and he was able…read moreto come out that same afternoon and fix my cracked pipes/manifold. I was impressed with his plumbing knowledge and the speed with which he could make repairs. He is through, priced right and even made the time to walk me through my system and set it up for my watering needs. He has made it to the top of my list for all irrigation needs moving forward.