Friendly customer service with a smile. Very responsive and quality service…read more I would go back and would recommend this place to anyone

Update Michael Justis blocked me after confronting him as feels threatened;…read more His response "Your recent review and the way you have been communicating with me have crossed the line from a customer concern into something that is disrespectful and malicious. Involving and promoting other shops in your review while making accusations about our work is inappropriate and unfair, especially when those businesses were not part of the original transaction. Because of the tone and conduct in your messages, you will not be meeting with me or any of my staff on Monday or at any other time going forward. I will not tolerate being spoken to in the manner you have been addressing me. If you believe you have a warranty concern related to XPEL products, I am happy to refer you to another certified XPEL installer who can assist you with evaluating or processing any potential warranty claim. That would be the appropriate path moving forward. I wish you the best and hope you are able to resolve your concerns through another certified shop." keep in mind he's the one who contacted and showed up first . to multiple shops after I chose his competitor(s) haven't seen this man since 2024. Not even asking for free work or anything warranty related. After he did this whole act he must be called out especially as an adult business owner with a law degree like himself. My response; Michael Justis This response is exactly what I expected. Instead of addressing the workmanship concerns, you're choosing to label my feedback as malicious and shut down any opportunity to actually review the issues. What's inappropriate is refusing to stand behind your work when a customer raises legitimate concerns after spending around $7,500 on a full vehicle wrap and related services. My intention was simply to have a professional conversation and give you the opportunity to inspect the areas I mentioned. Multiple installers have already pointed out the same issues with visible edges and areas that were not properly tucked. That's not an accusation--it's a quality concern. Your decision not to even look at the vehicle or discuss a resolution speaks for itself. I will continue addressing the issues with another certified installer as suggested. Take care.

I went into safelite to get my window replaced because I thought I had broke it but I was told it…read morewasn't a broken window but that my regulator/ motor had gone out and of course it was the July fourth weekend so I asked them if they could get my window up so it wouldn't be down all weekend and they were so very kind and super friendly.... I came back on Monday and they put in my regulator/ motor and it works beautifully... Iam so grateful for their help and I would highly recommend this safelite shop in west Sacramento !!!!! Cheri

On Thursday made an appointment on the internet. First available was Saturday. This was…read moreinconvenient but I accepted. On Friday I called to ask if there were any cancelations. I was informed my appointment was move to Wednesday!!!! They claimed I signed into a "portal" and changed it. I did not sign into anything and I did not change the appointment. I begged and begged for my appointment back. They were rude and said that they were not going to fix my mistake. Then I received an email from Safelite saying THEY changed my appointment due to over scheduling or windshield not available. THEY ADMITTED THAT THEY CHANGED MY APPOINTMENT!! The lady on the phone was so rude telling me I signed into a "portal" and it was my fault. I started looking for an other glass company. The other company (Combat Vets) had a click-here-for-quote. Their quote was HALF THE PRICE of Safelite!!! At 5:30pm I scheduled the following morning. They came out, cleaned all the glass, replaced my windshield and offered to replace my wipers!!! No updates. No drama. No waiting. I can not believe they canceled my appointment by email and didn't even tell me. I can't believe they were charging twice the price as the competitors!!!

This workshop is wildly overpriced and completely unprofessional. I brought my car in for a…read morespecific issue, was quoted an absurd amount, and somehow left with the same exact problem, just a much lighter wallet. They charged me an arm and a leg for "repairs" that clearly didn't fix anything. What made it worse was the way I was treated. It felt like they assumed I wouldn't question anything because I'm a woman. Vague explanations, lots of technical jargon, and zero transparency. Just a big bill at the end. When I asked questions, I was brushed off instead of given real answers. If you value honesty, fair pricing, and actually getting your car fixed, take it somewhere else. This place seems more interested in overcharging than helping customers.

Drakester! He took my car asap as I was towed in. His…read moreprices, his service AMAZING!!! His caring customer service. My car was detailed & running like a dream! I found my go to automotive care repair! Check them Out Everyone. It's worth the Drive to beautiful Auburn The Nixster

Returning customer here! My son got a new car and wanted his windows tinted once again. So we…read morereached out to Alex and was able to accommodate him with an 3 o'clock appointment. Got there Alex advised us if the tiny level options. Left the car and came back in a timely manner. Alex explained to let the tint settle for two days and that was it. Easy peasy. Thanks Alex once again for great service and price point!

Alex was very professional and punctual. I got tints for my wife's car and it exceeded my…read moreexpectations 100%. He does great work, very friendly and the appointment scheduling was easy. He also texted the day of the appointment to follow up and confirm. My whole experience at 916AutoWorks was amazing and I'll be bringing all my cars and referring my people here!

The work is fantastic! The communication is terrible. Dropped our truck off Monday the 2nd and was…read moretold a few days for the paint job. We called them Friday afternoon to be told they had an issue with the painter and would not get to it on Monday day. We did not get it till the next Friday. Not impressed with them not calling us to let us know what was happening .

They are great. Great value at a good price. The quality is the first thing you notice. We have…read morebeen coming here for over 30 years and 4 kids, so we are no strangers to them. They deliver, their communication is great, they are a good solid shop with a long history in the community.

Top-notch experience from start to finish with Genesis Window Tint. Sid, the owner, went above and…read morebeyond right from the initial phone call. He carefully explained their tint options and highlighted the quality of their Pinnacle ceramic film. After the call, he emailed me a detailed email outlining everything we discussed with a price quote and a good-better-best breakdown. At the appointment, the team was incredibly patient and took their time walking me through the options again. What stood out most was their willingness to show me cars similar to mine so I could visually compare tint levels before deciding. They're clearly Tesla specialists and are very familiar with my car. The workmanship is flawless. Since getting the Pinnacle ceramic tint installed, I've noticed a huge improvement in heat reduction. Couldn't be happier with the results or the service.

Details, details, details. Quick responses, interactive. I was impressed also that so many…read morecompanies reached out. Polite, professional, flexible. I haven't picked one yet but I'm sure it will be from the companies that have already reached out to me. I don't see a need to look any further.

Ty or Tye was absolutely awesome to work with and went above and beyond to take care of all my…read moreneeds as a customer. I came into Collision pros because of a rodent infestation that tore up a lot of wiring in my Ford Ranger truck. There was a problem with my after market alarm because of the wiring was chewed by the rodents and Ty worked with AAA to get a new one installed. After replacing the truck wiring and alarm wiring we found out there was still a problem with my Ac system presumably from the rodents and Ty worked with AAA again to make sure everything was working 100% before I got my truck back. I wanted to send out a special thank you to Ty and Collision Pros in Auburn for really taking great care of me from start to finish even know my truck had a lot of work to be fixed from those pesky rodents. Ty was great with communication the whole way and even got me a ride home after dropping off my truck.

If I could give more than 5 stars, I definitely would! Customer service is more than excellent,…read moreKevin was super helpful & informative. My car looks amazing. 100% recommend them!