As a new patient at ENT of Georgia South, my experience with the clinical team was positive;…read morehowever, my interactions with the front office were disappointing. During the initial scheduling process, I was required to repeat my demographic information multiple times because the intake representative appeared to have difficulty collecting the information accurately. Unfortunately, the representative's attitude made what should have been a straightforward process unnecessarily frustrating. My larger concern involved gaining access to the Athena patient portal. As a new patient, timely access to the portal is essential for reviewing records, receiving updates, and communicating efficiently with the care team. When I called for assistance, two front desk staff members stated they could not help. The issue was escalated to a manager, but the manager did not speak with me directly and instead communicated through front desk staff. I was repeatedly instructed to contact the Athena help line, despite explaining that I could not access the portal in the first place. No alternative support options or IT contact information were provided. When I asked to escalate my concerns further, I was told there was no one above the manager available to speak with me. As a healthcare clinician myself, I understand the importance of patient portal access and effective front-office support. Patients should never feel like they are a burden when seeking assistance with basic aspects of their care. The quality of the clinical care is the reason I would consider returning. However, even excellent clinicians can be undermined by a poorly functioning front office. Additional training for intake staff and management would significantly improve the patient experience. Patients deserve to feel heard, supported, and assisted throughout every step of their care journey. I hope this feedback is used as an opportunity for improvement.

If I could give zero stars, I would. Do NOT waste your time with this facility. They will string…read moreyou along for months with their incompetence and disorganization, never delivering actual care beyond prescriptions. If they tell you the allergist will reach out to you to schedule an appointment, weeks will go by with no call. You'll have to call and schedule it yourself. If they tell you they'll request authorization from your insurance for a CT scan, you'll show up for the appointment, and the authorization was never submitted. If they request authorization for a surgery, it will be denied because they never scheduled you for a pre-op appointment. If they say they will file an appeal on your behalf, they will run out the clock (180 days) and never file the appeal, submit a new authorization request, and pretend the appeal never happened. When the authorization is finally approved, they'll schedule you for surgery and then call you the MORNING BEFORE to cancel it, due to the surgery center not accepting your insurance, despite being told that your insurance is accepted and getting a detailed confirmation of exactly how much your surgery will cost. I haven't had a single experience with this office that wasn't unprofessional and disappointing. They don't deserve to be in business. DO NOT WASTE YOUR TIME.

I was a patient of Dr. Fletcher for probably half a year or so back in 2022 or 2023 maybe. I was…read morereferred by my dentist to him. He performed a second sinus surgery he said I needed to have. He was not knowledgeable about what was going on with my sinuses, the sinus disease, and why I was having the issues I was having. It took me going to another wonderful ENT in Conyers to get a proper diagnosis and treatment. The surgery Fletcher performed which was done at the awful Wellstar and that was a mess on it's on. Anyway Fletcher did not take any samples from my sinuses to have them sent off, cultured, and get a proper diagnosis. In his words he didn't feel I needed that. I don't even know what he diagnosed me with to be honest. I honestly can't remember what he did, I know he shaved something down, supposedly cleaned my sinuses, but I only got relief for a month and then started back having issues. He wanted to perform another surgery but this time in his office. He'd have an anesthesiologist come in. That didn't sound right to me so I immediately looked for a different ENT. His bedside manners aren't the greatest and he seems so aloof, awkward, doesn't explain things well, doesn't make eye contact, etc etc. When I had questions about the third surgery he wanted to perform he stood up against the wall, looking up and down at the floor, while talking to me. That turned me off and was the nail in the coffin to find a different doctor. I don't know why some of these people become doctors with the terrible bedside manners they have. The new doctor I see is very kind, nice, takes the time to explain things and stays on top my case. I was diagnosed with allergic rhinitis and was told there is a particular fungus that is in Alabama and Georgia that I am allergic to and that is what is causing all of these issues. I was put on Montelukast, fluticasone, and Azelastine. I also take Allegra and Zyrtec. Under the new doctor I had to have surgery twice but was provided with better and long term relief. He thoroughly cleaned out my sinuses, took samples, and opened them up more. He also explained that these issues won't go away until I move out of Georgia which we are doing in a couple of months. The new doctor actually took samples from my sinuses and sent them off for culture. Something Fletcher refused to do. Staff was ok and the young woman that works the front desk named Zurry (probably not spelling her name right) is such a pleasure to speak with, is wonderful, and sweet. This is a black owned and operated office which means absolutely nothing and from my experience in Georgia I've gotten worse care by black doctors and their staff. I wouldn't recommend this office to anyone. I think he specializes more in cosmetic facial and sinus surgery because on the medical side he seemed very lazy and not knowledgeable when it came to my issues and barely did the bare minimum when he had to do surgeries.

This ENT practice is terrific. They were able to schedule me for next day treatment to clear…read moreblocked ear canals. In & out within 45 minutes. Very professional, efficient and friendly staff.

I had a great experience from this office to include the office staff and dentist. I felt like the…read moreprocedure was done by an professional and caring dentist. The dentist made me feel calm and confident in his services. Explained the process the entire time. My husband was referred there by myself and had a pleasant experience as well! Thanks!

The endodontist that evaluated me for a cracked tooth was honest about the outcome; however, she…read moredid not complete and send the formal evaluation to my dentist in a timely manner. I called repeatly and my dentist office , while in serious pain, to get a simple report so my dentist could extract the tooth. The office staff was very helpful and understanding.

I recently went to Honey Creek Dental I want to shout their praises to everybody . This is the most…read morecomfortable atmosphere I have felt of any of my dentist experience . Dr Byreddy ,Meghan Miranda and Pam are the most personable and pleasant people. I had several teeth filled two caps put on the front teeth they did a wonderful job ! Dr. Byreddy was patient and attentive, always checking if I had any discomfort (I didn't!)They helped me to maximize my benefits of my dental care insurance, so that I wouldn't have to wait that long to get the rest of my work done . Highly highly highly recommended please give them a try

Just got back from my cleaning today and the only thing positive I have to say is that my dental…read morehygienist was excellent! The negative thing is they charged me for a routine cleaning that my ins. pays 100%! I was told that they had to do a "deep cleaning" and was coded differently than a reg. cleaning! Ok, I understand that, but WHY wasn't I informed of this initially? Had an unexpected bill that I wasn't prepared to pay! *Note to the staff, please make sure that your patients are aware of the services provided before they are rendered*! Needless to say, I have a "bad taste" in my mouth about Honey Creek Dental right now! I want to go back for my cleanings b/c they are very conveniently located to where I live, however, I am going to have to think LONG and HARD about if I will go back, or if I want to just find another dentist.....only time will tell!!

I just fired my old dentist office because they can't measure bp accurately. I went in to get a…read morefilling replaced. They measured my bp before giving me anesthetic. That's standard practice. But, their measurement was like 160/110, which is high, but also inaccurate. So, I left. My internist measured it a couple months ago at 114/82. I measured it when I got home, and it was 128/73. I'm compliant with my bp meds and took them this morning. My advice to Hedrick Family Dentistry and Dr. Chen specifically is to learn how to properly measure bp on big and tall patients.

Had a tooth crowned. The dentist at this pratice I had been using for 25 years retired, and didnt…read moreknow what to expect with Dr Kedrick, Jr...but was pleasently surprised at the transition, professionaism and the expereince. -The dentist and his assistanct talked with me through the entire procedure, letting me what they were doing and what to expect, and kept inquiring on how I was doing. Excellent and quick procedure, less that an hour to get temporaty crown in. No pain, except when they deaden the area, and when that was done, nothing els