Beautiful garden center! Large selection of plants, trees, and shrubs. The staff and crew are…read moreextremely nice and very knowledgeable.

When I decided to go to Iowa Outdoor Products (IOP) in June 2025, it was to make an investment in…read moremy yard both short term while I'm alive, and long term long after I'm gone. So, with that in mind, I paid $600+ for a Sun Valley Sugar Maple, and 60% of the cost of the tree - thus, another $360 - to have Iowa Outdoor Products professionally plant the tree. So, when all was said and done, the tree was a $1,000 investment (a second tree, which I planted, cost another $550). Although $1,000 is a lot to pay for a tree, I thought that having it "professionally" planted gave me the protection of a better warranty versus me planting it myself, and that I might get a tip or two when I spoke to the two IOP guys who planted the Sugar Maple about how to help it become a healthy, full-grown tree. [I did get a tip about watering it, but that was it.] So, fast forward exactly six months to the day after the tree was planted, and the attached photo shows the result. Apparently, although I had three feet of trunk guard on the tree, the neighborhood buck must have spent Christmas night rubbing his antlers up and down the exposed trunk right above the trunk guard, and the result is a ripped-up tree that is now likely to be dead in the next three years. Although bummed, I was happy that I paid the extra fee to have it planted, thus, knowing the warranty would cover the cost of having it replaced (Home Depot, Menards, Earl May, etc. famously have similar warranties covering the first year of life). Or, so I thought. Two things about that, neither which is good. First, when I called IOP shortly after I discovered the damage, the person who answered the phone expressed concern, and told me that it was "antler rub" damage, which, I now know, was correct. Had I heard SIX MONTHS EARLIER that such a thing existed, I would have had six feet of trunk guard on the tree, and the damage never would have happened. The person answering the phone, a young man, said that IOP recommends wrapping the tree - they, of course, sell tree wrap. He suggested that I wrap the tree, and address replacing it "in the spring". After the call, I googled "antler rub" damage, and five articles popped up, NONE which recommended wrapping the tree - apparently, that hasn't been recommended for at least a decade - but, rather, "bark tracing" is the suggested resolution now. But, not wanting to jeopardize the warranty, I wrapped the damage as instructed, and added another three feet of trunk guard to prevent further damage. So, second issue, fast forward to March 5, 2026. I called IOP and spoke with Natalie, the manager. I told Natalie what had happened, that I had called in late December, and that I was told to call her "in the spring". This was that call. Based on the contact in December, I could tell that she was expecting the call. I was surprised however, when it seemed to me that she pulled out a script and started to tell me - or, read to me, maybe - that the warranty did NOT cover animal damage, nor anything, really, other than problems resulting from the "root stock" (aka, extremely rare genetic issues, apparently). Hearing my disappointment (again, Home Depot and Earl May have better warranties), she added that she'd heard anecdotal stories that the tree "might survive". I mentioned the google comment that the tree would likely be dead in three years which prompted her to reread the script about the lousy IOP "warranty". I asked why someone from IOP couldn't have warned me about the potential for "antler rub" damage - say, the IOP guys who I watched plant the tree - and, she said that they were "too busy" to impart such wisdom. It would have taken, like, ten seconds. Instead, she said that "they" gave me some literature somewhere along the way that might have mentioned something about it; but, other than that, I was on my own. So, BUYER BEWARE: Iowa Outdoor Products IS expensive, they provide MINIMAL guidance to the success of your tree, they ignorantly use OUTDATED practices, and any warranty that you think you have, ISN'T WORTH THE PAPER THAT IT'S WRITTEN ON.

We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

Oder a fireplace insert which was delivered and installed on time. The service was superior. The…read morefacts borer around the fireplace didn't look right to the installer, so they ordered a new one. We never noticed the flaw. We love the insert and couldn't be more happy with the service.

Do not buy from this place!!!! Bought fireplace for under 3000 on sale. Salesman told me…read moreadditional pieces I would need would be atound 500. Instead it was an additional 1800 for a simple installation. I believe they intentionally misled me. They sent the wrong vent materials home with me. I live 2 hours away. Anyone can make a mistake so when I went back to get the right materials I did not complain. Instead I just said over and over--make sure I have everything I need. After they loaded I asked one more time for them to double check that I got the right materials. Then they took two things out of my truck and put two different things in there. I left concerned that I did not have what I needed. Today the installer came and to no surprise I was missing parts. When I called and asked if they would come my direction and take money off for the additional expense, they said they would take $50 off. I then asked again for them to bring me the materials, the idiot supervisor told me "It's not our fault you live two hours away." I drove back down and they did not tmeven take off the $50. I am in a mission to badmouth this place as many ways as possible. I'm even considering taking out an ad in the dm register. Also, I am on a mission to get that stupid piece of crap that I talked to fired!!!! This place is overpriced and incompetent!!!!!

My husband, toddler, and I stopped in on a spring Thursday night at 6:45 pm. I expected to see…read morethem somewhat busy but was surprised to see no one inside. That was great news for us! They had, I think, eight play sets either partially or completely set up (I say partially because not all of them had the swing arms due to space). Everything was nicely arranged with plenty of space to move between them. One of the owners came out quickly and started chatting with us. We explained to him that this was our first stop in learning about swing/play set options (besides the internet). We asked a lot of questions and he answered them all. He really seemed genuine and honest in his answers and didn't seem to try and sell us on buying right then (wasn't going to happen anyway). While we chatted, they allowed our toddler to play on the sets as well as us to help her. Through all the conversations, they seem to have great customer service. We left with a pricing sheet (with current specials), catalog of options, and a lot of knowledge. He also told us how far out they are for installations and what we should anticipate if we were to install ourselves. He also told us about the open play times and birthday parties. The only reason I cannot give them a full five stars is since we have not gone through the actual buying process, I do not want to rate above a four without knowing that portion.

Place seems great for a little kids birthday party. Lots of play sets to climb, slide & swing on…read more They could really take it to the next level though and put in a fully stocked bar for adults. Lots of parents here look like they need a drink. And the TV on the wall is not very big. Pros: great place for kids! Cons: not a good place to recover from a hangover.

Place is Big and Has Lots of Stuff in Multiple Areas of "At…read moreHome" Decor....Shelves are Stuffed And a little Precarious, Prices are Pretty Good. If your on a Decorating Mission you can get it Done in Here....depending on your Taste but there are Finds Here, even the Checkout has all the Goodies you want to "At Home" with (BBQ sauce for Me) soo start there and then Hit the Isles, was Super Impressed with the Mirror Section WOW ~ "At Home" Silver Sparkle! Where do all these Go? Could be a Cool Party.

Every time I shop here I am looking for something to 'jump out' at me. Something unique and…read morefitting... this store has not disappointed. Anyone who says the decor is outdated I question their eye for style. You can make so many things work in combination or singularly for a space to make your own. Love this store!

I love Fleet Farm! Their motto is if they don't have it, you don't need it! Truly a great place to…read morespend quite a bit of time shopping Everything from Kitchen, where to seasonal items, hardware, toys, hunting, clothing, etc. Fantastic service and always greeted with a friendly smile. Some amazing deals. Complimentary coffee and popcorn to keep you energized while you shop Join their perks and enjoy additional savings from already great prices. Savings includes special deals on gas where offered. Come here before the holidays and check out all the cooking items. I don't think I've ever seen such a variety of nuts, Holiday candies, etc. ready for making trays for Christmas gifts. I always stop by when I'm in the area.

Fleet farms has everything you need. It's a one stop shop. They have farm stuff, food stuff,…read morehousehold stuff, recreation stuff, pet stuff and more! Immediately after parking (in a handicap spot) we were greeted by an employee asking us if we needed a motorized scooter because they offer it here to help make shopping easier. The biggest reason for coming here was to help socialize my dog (and to do some dog treats shopping). They are pet friendly here (I called ahead of time just to confirm) so I was able to walk freely with my puppy. All the employees are so friendly and my pup loved being petted by them. The dog treats we bought were of a popular brand name and reasonably priced. We will definitely be back!

They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I recently wrote a bad review on NFM related to how they handled my broken fridge that does not…read moremake ice and turned me over to their warranty company. This review is to give credit where it is due. NFM turned me over to Square Trade who then turned me over to Iowa Appliance Repair. In the end Iowa Appliance repair did a good job replacing both ice makers and Square Trade did a good job of getting the parts here on time. I have a working fridge again. I would recommend Iowa Appliance Repair if you have a need.