My granddaughter's car got towed in Wilmington NC. I called and spoke to Andy one of the drivers and he was very nice.I live in VA and was going to pay the fee for her to get her car back. Andy was not able to do the payment, he said they only do cash but since I live 5 hours away he would do this for me. He was very nice and respectful. I had to call the next morning and speak to ??? I will not mention her name to get it processed with the credit card. She was very rude and just not nice at all. Said we only do cash I explained what Andy told and she said if it happend again she would have to do cash. I understand they run a busy but when someone is trying to help and get a car back, whether it is cash or credit card they should be okay with that. Especially with what is going on these days. My granddaughter went to pick up her car and also said the woman was rude to her. I am sorry but not a good way to run a busy. You tow a car and someone tries to get it back. WOW, is all I can say read more

Well today I had a rather uncomfortable encounter with the tow truck Driver, my vehicle was stranded so I called for a tow scheduled an appointment for a pick up. Upon receiving bad news in regards to my mothers funeral, my mind was totally blank, for the rest of the day upon arriving at my vehicle I realized that I forgot to cancel the tow service, so being apologetic I offered to give him half of the money for his inconvenience, he got into his truck and left. Approximately 10 minutes later I received a voicemail calling me racial slurs, black bastard, mother fu@ker and more.I will rate this five stars to make more people see this. read more

The driver Bob was very professional and kind. I was given a half hour estimate for pick up and he was here in half that time. Excellent service!!! read more

On 6/17/19 I got stuck in the McDonald's parking lot I was driving a small tow truck and went too far and over cement divider and on to grass. I tried getting out and couldn't so I googled the nearest towing and Earl's poped up I called and he happened to be 2 blocks away, he came by introduced himself and looked at the situation and proceeded in pulling the truck out right away. It was a success and he did it free of charge. I've never had service like that and at no cost, so thank you Earl you are the man really appreciate you for your help.... read more

Slowest towing company ever!!! I needed a tow truck and a friend referred them saying they're quick. Don at the towing company said he'd be here in an hr. I waited 2.5 hrs and still no sign of a tow truck! Luckily I'm sitting in my air conditioned office at work and not stranded outside on the side of the road in 97* weather!!!! I will probably never use this towing company again!!! What I appreciated was there care when loading my vehicle onto the flatbed. My vehicle is very low and the two truck driver used board to make sure the front of my vehicle wouldn't scrape. He also put the tie-down straps around my tires instead of my wheels like Abel Brother's (who damaged the wheels on my Z). Okay, maybe two stars instead of one.... read more

The guy was very nice and polite. He said he could be at my car in 30-45 minutes and he was there in that time frame. He even took my car to the mechanic without my presence needed and dropped off the keys, paperwork and locked up my car. Towing a car is not a fun time but he did a great job. Thank you! read more

I got stuck in the mud an a very rainy Friday night and being from out-of-town, I had no idea who to call. My family told me to call Earl's. He knew exactly where I was stuck and was there in five minutes!! Pulled my car out of the mud in no time without any damage. He was the best!! read more

These guys have great customer service. We have used them repeatedly, and they are always very reliable.

I called Earl's Towing yesterday because my mother was stranded in her car about twenty minues away with a dead alternator. The owner told me his guy would leave immediately and meet me there, and that his shop was about the same distance away. The tow truck arrived before me and was already getting the car on the truck. Great performance and very pleasant people to deal with. read more

If I could give no stars, I would. Our key mechanism stalled out completely in our car, no other issues were wrong. Earl's Towing came and not only was the tow truck driver who came to my house rude, but when strapping down our car onto the bed, he only strapped down the right side. We followed behind in our other car, and watched the tow truck speed down bumpy, windy roads, with our car literally lifting off the bed on the right side and slamming back down on the left. The car shook, came off the bed multiple time, and roughly hit the bed every time it did so. We were extremely worried about what this was doing to the alignment of our car (which we JUST had done early this month when inspected), and sure enough when we get the call from the dealership to find out the cost of the new key tumbler, they mention, "it seems your alignment is off". I call Earl's to say my alignment is messed up and I'm pretty sure its because of your tow truck. A man, I believe Dave, actually SCREAMED at me, telling me I didn't know what I was talking about and that I was stupid. He said and I quote, "I'm sick of people telling me I've damaged their cars." ..... Well maybe if your sick of it, you should stop doing it. read more

was stuck in new castle,del..purple.ssr 2004 was stuck in drive but was really in park....top was down nice night...car wouldn't start ....earl's came all the way down to that wawa picked us up, stored our ssr til mon. in case of rain with top stuck down in their gargage and top all that even gave us a ride home from west chester to coatesville airport area like 2:00 am....NO OTHER TOWING SERVICE EVER DID THAT!!!!!! WILD BILL & TERRI LYNN, chester county,pa. read more