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    Earth First Flooring & Tile

    2.5 (8 reviews)
    Closed • 9:00 am - 5:00 pm

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    Grout cleaning

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    Arrow Tile - New showroom in West Hatfield, Ma. Opened in October 2016.

    Arrow Tile

    (3 reviews)

    Great customer service and very helpful! We had a great experience our sales person was very…read morehelpful but not at all pushy, they also have a huge assortment to pick from!

    We did a kitchen backsplash with some lovely hand-painted ceramic tiles acquired at Arrow Tile, the…read moretiles themselves made in not-so-far-away Maine. The staff seemed helpful and communicative as we placed a special order for the tiles, but when we received them the experience soured very quickly. Without going in to too much detail, the bullnose tiles that we ordered for one edge of the kitchen were all painted with a top-down brush stroke, restricting the intended use of the tiles to only one possible application: top-down brush strokes across the whole kitchen (the other two choices being 'mixed' and 'left-right'). Of the three options, we thought this would look the worst and were disgruntled that the staff at Arrow Tile hadn't given us a 'left-right' or 'mixed' option for the bullnose tiles, or at the very least warned us that we would only be able to use them in one orientation. We asked them to replace the bullnose tiles for us. They refused, adamantly, telling us to order new ones and chalk it up as a loss. So to sum it up: The selection here is wonderful and you won't find these tiles at your local box store. But the staff lacks expertise on their product, refuses to acknowledge their own mistakes, and did not properly explain what we would be receiving when we placed a special order.

    Fresh Start Cleaning and Home Improvement - After log cabin stain

    Fresh Start Cleaning and Home Improvement

    (2 reviews)

    We had an appointment today, January 11 at 8 AM. they were a no call no-show. I scheduled it…read moreSeptember October 2024.

    I hardly know where to begin with this review. This was the worst experience I have ever had when…read morehiring a professional. I emailed through Yelp and we set up a time for a regular cleaning of my 2 bedroom,2 bath, living room/kitchen apartment. Included was supposed to be the living room windows. Jason, the cleaner, arrived 15 minutes late, but began cleaning soon after. First the kitchen: he mopped the floor with what must have been a dirty rag because after the house was cleaned we found what looked like a shredded black cloth and hundreds of tiny threads all over the apartment. The kitchen sink was never cleaned at all. All of the surfaces must have been cleaned with the same product because it left a streaky oily mess on top of the counters, from the counters to the glass topped coffee table to the piano. All different surfaces, the same oily mess. The wood floor was gritty and when I rubbed a paper towel on the floor in a few places it was nowhere near clean. Impossible to walk on in bare feet. The toilets were half way clean, but certainly not professionally. The countertops oily and the showers and tub were never touched. Not at all! They were dry as a bone. The mirrors were never touched. Less than half of the windows we contracted for were cleaned. In emails back and forth later, the cleaner said a table was in the way and couldn't get to the windows. One dining chair would have needed to be moved in order to get to the windows. He said there were things on the table and he couldn't clean the windows. The vacuum was a wet/dry shop vac.! Jason left at 11:30, less than 3 hours. For this we were expected to pay $310! Very expensive. Jason told us the fee was $370. When he returned to the office, he was told it was $310. We were informed by the owner that we get back $60. She was unable to send a check or drop off the cash. I told her I would come to her but she never told me the place or time. Extremely disappointing. We were never offered a refund, but were told the cleaner could come back and finish, but it would cost us more. I've never written such a bad review. I don't enjoy it, but I am very angry now. I have copies of the correspondence sent back and forth if anyone would like a copy. Wish I could rate this place no stars at all.

    Earth First Flooring & Tile - flooring - Updated October 2026

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