I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Dr. Jen is the best eye doctor I ever have. She addresses all my concerns and is familiar with my…read morehealth history. The optometry staff are also very friendly and helpful. This place is a gem in the Tri-valley area.

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

12 years later and I still leave this place whistling a happy tune and with a song in my heart. Dr…read moreYee and her staff are still every bit as exceptional as ever. If I could give this establishment more than 5 stars I would. I wouldn't dream of going elsewhere. Happy to say I am a customer for life!

I only have the best things to say about Dr Ben and the staff, he's really kind and very through. I…read morealways feel comfortable when I'm at the office and the team is very welcoming! cant recommend them enough!

I don't usually write a lot of reviews but I've had such consistently great experiences with Dr…read more Kim that I felt like I had to share. When I first came into the office, I was honestly a mess dealing with double vision, blurry vision and just not being able to see properly at all. I had already seen other doctors who never really got to the bottom of it which was frustrating and a little discouraging. But Dr. Kim was completely different. She really takes her time. I never once felt rushed during any of my visits. She listened carefully to everything I said, asked thoughtful questions and ran multiple tests to really understand what was going on, not just patch things up. On top of that, she's just a genuinely kind and personable doctor which makes the whole experience so much easier and more comfortable. After multiple visits now, I can honestly say she's one of my favorite doctors I've ever had. I would absolutely recommend her to anyone especially if you're struggling with getting the right prescription for contacts or glasses or if you're dealing with vision issues that aren't straightforward and need someone who will really dig in and figure it out. So grateful I found her.

I m local senior realty sales at Pleasanton walked in this vision service center last week made…read moreappt. 2 PM on today 09/15 for my new reading glass eye exam & order ... but I arrived there 1:55PM waiting until 2 PM door still locked nobody in office ... When I called them back at my office only mile away before 2:30 PM again today but answer was I can not come back to meet doctor & see selections of frames today ...? she said I need make new appointment other day again ... also this center not allow any clients come in to see frames 's selection until you make appt first ... very un friendly rule & poor customer service I think ... So I made appt. with other much better service vision center at Dublin later on this week ....

The quality of VisionOne has gone downhill significantly. I've been going here for over 5 years. I…read morehad an appointment for a LASIK consultation. I received a call on the weekend before stating it wasn't covered by my insurance even though the doctor indicated the consultation was covered during my regular eye exam. When I called back, they said it was an error on their part. 45 minutes before the appointment, I receive a voicemail with the same problem. When I called back, the receptionist then said the appointment was canceled because they didn't have the staff/equipment at the Pleasanton office. This could have been easily avoided and it was unprofessional they canceled the appointment within an hour of the scheduled time.

Don't go to this place. They got my request wrong and are overly expensive. They don't man the…read morephones and give little to no update on glasses arrival.

I hadn't been to the Optometrist in a long time. But I'm now at the reading glasses age and figured…read moreI should stop trying to pretend I can still see my phone hahaha. It was an easy pleasant experience, from the exams to ordering to the pick up was seamless. Staff was friendly, office was clean. Will return!

I see Dr Lily Nguyen, she is great! Very personable and friendly, always answers all my questions…read more They have cool technology for the eye exams. I had gotten glasses there as well and they estimated about 2 weeks but it was ready sooner within a week. Also love that they're open on Saturdays, my appointments are always quick, under an hour which I appreciate.

I walked in with a pretty unusual setup -- a strong prescription and a high-wrap cycling frame that…read moreother opticians wouldn't accept. Brian took the time to truly listen, collaborate, and iterate with me instead of dismissing the problem. He measured everything twice, consulted directly with the lab, and helped to fine-tune the lenses based on function: everyday use and occasional cycling. The final result turned out amazing -- super clear, wide field of view, and comfortable at every angle. Alisha was outstanding as well. She squeezed me into her busy season schedule and efficiently solved my dry eye and high-astigmatism issues with a comfortable daily contact Iens. Every staff member here handles each interaction as a priority whenever I call in or visit in person. Glad I finally discovered my local optical shop!

Best place ever...... Good treatment I have even had with all optometrist I visited. Girls in the…read morefront desk are the nicest ever

I had a positive experience getting my eye exam and glasses made at Imagine! The eye doctor took…read moreher time to explain to me my prescription changes and was really patient. The staff here are great too, they carry a ton of designer frame options if you're into designer! The original frames I picked out didn't end up working with my high prescription so I was pretty unhappy with how heavy and thick they looked, and the staff didn't hesitate to offer to redo my glasses for me when I picked out a different frame. I appreciate that they care about their clients happiness and if the outcome wasn't what they wanted, they took the care to make sure the client went home with something they would actually wear! I would definitely come here again and highly recommend their services!

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

Excellent care, professional and efficient. The doctor was through and did a great job addressing…read moreall concerns. Staff and assistants were friendly and helpful.

I am thoroughly impressed by Dr Inning. I booked an appointment to check and update my…read moreprescription glasses and am pleasantly surprised by the thorough exam I got. Her office is well equipped with up to date equipment and Dr Inning goes well beyond the basic vision check and actually looks into the well being of my eyes. I am sold!