I took my Volvo station wagon to precision several years ago and they performed a great repair and…read moreI never had any more problems with the transmission. They also had a payment plan so that I did not need to come up with all of the money right away. I have used them over the years and have had great service with fair prices. I would highly recommend them. Johnathan Barksdale

I had my truck towed to this shop 2 weeks and 1 day ago. The day I brought the truck in they told…read moreme they would run a diagnostic and get back to me so I waited two days to hear from them before I called them. I called to check the status and they told me they were still running checks and they'd get back to me. They never did call so I called again on Friday and they said all signs pointed to the computer so they would price the part and call me back with an estimate. Well, as you can guess they didn't call me back. On Monday the 6th business day of my car being in their care I gave a call to the person that referred this shop to me. They said they call them and I miraculously received my first call from the auto shop and they told me my truck needed a new fuel pump. After quoting me a ridiculous price for a dodge ram mind you I told them I bring in my own pump to trim some of the inflation. I brought the pump in on Wednesday and was told they'd have me up and running either that evening or the next day. I of course didn't hear anything by the end of business on Wednesday so I gave them a call on Thursday morning just to see what time they thought they would be done and they had no idea. I called back in the afternoon and they said they installed the fuel pump and the truck still wouldn't start. At this point I'm a extremely distrustful and let them know just how dissatisfied I was with their service. I told him (Kevin, random worker) I didn't understand how all signs would point to the computer on Friday and you tell me it's a fuel pump on Monday and you install it and it doesn't work. He said he didn't know who i spoke to last week but it wasn't him and everyone else was still at lunch. I asked if they even ran a diagnostic he assured me they did and it gave two codes. I also complained about no one Ever calling me to let me know what was happening so he apologized and said I would definitely get a call by the end of the day, matter of fact he would personally call me back. The shop closes at 5:30pm everyday so I waited until 5:20pm before calling back. They answered but this time James Latimore (Owner) started by assuring he was just about to call me. He said my truck was previously being handled by Garland Brown (Co-Owner) and he gave me the wrong diagnosis and that the computer in my car wouldn't even communicate with the machine for a diagnostic. After unknowingly telling me the previous guy I spoke to blatantly lied to me about the diagnostic he apologized for the "mishandling" of my vehicle and he said would being to the work personally from here on and would call me in the morning "before 11am". Friday morning at 10:50am I call the shop. I'm place on hold for 12 min and I received a call from the shop while I'm on hold. He tells me he hasn't got the truck running yet and he says he'll get it worked out. Never heard back on Friday. On Monday called in and a mechanic said no one had touched it for the day. Tuesday I had to send a tow truck to pick up my still broken down truck after 2 weeks of being BS'd. I can't believe that this shop came as a referral which was the only reason I took there in the first place. These people aren't qualified to fix a Tricycle let alone something with an engine. If you're considering going there don't.

I am reaching out to you regarding damage to my property during a towing for my next door neighbor…read moreon 3/21/24 after 8 pm. The drivers drove through my yard in the process of the pick up. I addressed this with the two drivers who were very nonchalant. The truck was on the same side of my yard which recently had $2,000 worth of plumbing repair less than 2 months ago. I spoke with one on the men regarding the damage. He acknowledged and claimed ownership of the damages; however he did not provide me with his name nor any contact information. The truck became stuck in my yard during the pick up. After, the truck was able to gain traction, the drivers fled the scene. A police report has been filed for documentation purposes. I trust that this matter will be handled professionally and in a timely manner. I am following up with you regarding damages to my property. Thus far, there have been no responses to my recent emails nor texts from you regarding trespassing on my property and the damages to my property. The lack of professionalism and accountability is very shocking.

Unfortunately I had to get my car towed to the dealership. I called they got there within 30…read moreminutes (which in Atlanta rush hour traffic is a blessing). Got me to the dealership. He was patient while they found somewhere for him to put the car. He even offered to drop me home. Courteous and professional the entire time. I hope I never need another tow, but if I do, I know who I should call.

A resounding THANK YOU to Keith and his amazing staff at X-pert Auto Care!…read more After the dealership quoted me a ridiculously high price for something as simple as topping off the fluids in my Kia K5, I called X-pert Auto Care for a second opinion. I'm so glad I did! Keith immediately let me know that the dealership's prices were extremely inflated and told me that if I could get there by closing, he would take care of it. And take care of it he did! When I asked how much I owed him, I was completely surprised when he said, "No charge." Keith, after the day I was having, your kindness, honesty, and generosity meant more than you know. You truly restored my faith in the goodness and integrity of people. Thank you again, Keith! You've definitely earned a loyal customer and a 5-star review!

Keith was great and helped work with me price wise to get work done to my vehicle when I was in a…read morebind. I definitely recommend this place.