I was searching around for an auto body repair shop when I stumbled across this company. The…read morecustomer service was very great and welcoming. The employees and everyone have 5+ years of knowledge in the car business which made me feel at ease with trusting them to work on my car. They are affordable. They cared about the actually state my car was in. The minor work I needed was able to be done in the same day with parts freshly ordered directly from the source. They are a company that I would highly recommend

Marvin and Thomas helped get me back on the road. After having to be towed in unexpectedly, I was…read moreassured by the vast experience and knowledge at Auto Tech. My problem was diagnosed and resolved completely and quickly, with options to repair being disclosed in detail with each's pros/cons.

Called to see if I needed an appointment to get an estimate. The young lady who answered the phone…read morewas so very pleasant and professional with her greeting and info. She provided information on how to proceed. Before she hung up, she even asked if I knew where they were located to assist with my journey. I really appreciated that. I arrived and the business was very clean and neat. I was greeted immediately. Again... so appreciative of that type of customer service. Sedashia walked right out to take pics to start the process. She asked if I had any questions and was helpful with her responses. She promised a quote within 2 days. I received the quote via email the same day. She even texted me to let me know it had been emailed so that I wouldn't overlook it. Customer service is top notch here.

My wife's car got damaged. We brought it to this shop based on the reviews. everyone was very nice…read moreat this place, especially the owner and the secretary. They did a fantastic job. Looks like new.

We have been bringing our cars here for several years now and they never disappoint. They are…read morefriendly & professional, they always end up costing less than anybody else and WAY less than the dealer. In addition, they tend to fix things even quicker than they originally quoted. It's so hard to find a good, honest mechanic and we are so thankful we found them! Highly recommend!!

I brought my blazer there and they said theyd look at it and price it for me. So i left as i had…read moreother things to do, and they wanted a grand, i told them sure then changed my mind because i couldnt really afford this. Well, they were hesitant on giving my car back. Then when they agreed to i went there it was still in the shop (i arrived an hour or so later) when i had brought my car in it was having a SMALL leak. I get there it gets pulled around, he slammed the car door, slammed the keys beside me and had a attitude. Well. I leave. Its leaking waterfalls. Obviously something was done to my car out of anger and i will never be coming back AND told others what was done to me there. My car was in worse shape then it was before i took it in.

I tried to get pricing and seeing I spent over 10,000$ with them between two cars they tried to…read moreleave me dry when my transmission went out all of a sudden suddenly they didn't want to touch my car but bragged about how they have 20+ years of experience working for Toyota extremely rude to take my money for everything but what I specifically want I asked for someone to do my fluid changes and they wanted my car to go out. I think overtime between the two cars and years of knowing him I think money has changed him or worse because this isn't the humble person I knew and bragged so much about and I will never bring my car back to this establishment again!

If you have a nice vehicle. 2015 or above I wouldn't waste your time coming here. You could get the…read moresame work done at a certified dealer for $20 more and be in a comfortable environment and amazing amenities (worth the $20 if you ask me). Tony, whom is a very nice guy DID NOT communicate to me that since the original breaks I brought to have put on made a grinding noise that I would have to pay the SAME PRICE twice in one day to perform the service again. Now I understand that he performed the service twice, so getting paid twice makes sense. I would have rather them communicate that to me instead of assuming I understood how these things work. Give your customer the OPTION to go elsewhere. I wouldn't have drove 1hour total just to come back and pay $130 To get my FRONT brakes changed. He could have at least took half off. Not to mention he didn't know my rotors aren't even a year old and tried to swindle me into refacing (resurfacing) my brand new rotors for an additional $100. (Picture of rotors below) With that being said, I've been coming here for 4 years concerning my 07 Honda Accord, but with this experience I will not be bringing back either of my vehicles unless hell freezes over and I will not recommend new business any further. I'm giving 2 stars because Tai (the owner) has been great up until he hired this guy.

This is truly an amazing repair shop. I have used them several times over the last few years and…read moretheir quality is superb. I typically go to the dealership for basic oil change and tire rotation because they are faster and have a better discount plan. After the dealership gives me a list of all of the repairs, I then take the list to Service 1st For service. Their prices are much more reasonable, and the service is always better than the dealership. I highly recommend them and have sent multiple people to them for repairs. The service advisor, Temara is very knowledgeable and patient. She gives detailed explanations of the work and the priority of the service needed. She uses Carfax for a service history and is able to give you a pricing plan so that you can prioritize your payments. Also Tamera has been extremely helpful, giving advice on used vehicles that I've purchased and it's service history. All women in particular should feel very confident with this repair shop. I would score them a five on problem solving, professionalism, and quality of work. Their address is 2258 Lithonia Industrial Blvd Lithonia GA 30058. (770) 484-4905

I was a regular customer but last time I took my car in for engine light on. they kept my car from…read moreNov 2023-Nov 2024. 1 yr. they brought my car to my house and I discovered the passenger door had been damaged, the car was filthy inside/dirty outside. they drove it to my house cause they said they wanted to wash but they lied. they deceived me by not telling me I car was damaged. after having my car a whole year the engine light was on when I drove it for the first time the day after they brought it to my house. they deserve to be sued.

I came into this place for an oil change and he told me to come the next day and he will get me in…read moreand out. I arrived at 9:05 am and by 9:40 I was on my way home. He was so incredibly nice and didn't speak to me like I was stupid. If you are in the area, go to him for your service, it was really worth the drive out there.

Single owner that does everything. But you tell he's getting tired and recently missed a few…read morethings. I gave him a list of items that needed to be done. He told me it was done, the 2 days I'm back with more problems. I'm sad that things are falling off. I know my way around a car and I just don't have the time to spend on simple maintenance. But now, I have check to see if the work was done. He charges fare prices but I'm have to check the work now.

I got in to a minor accident and needed to get 3 quotes. I decided to go with Alpha since their…read morequote were more in line with the cost of the replacement mirror and labor, compared to the quotes that were half the cost of their quote. I tried to work with the owner of the company that I got in the accident with and Alpha and they could would work out the payment arrangement. Big mistake. I visited Alpha for the initial quote which I received. They were going to order the part and let me know when I arrived. I went back about a month later. They looked in the system, said that there was note and he said he would have to call me back. So I left. Another month went by and I did the same thing and left with the same result. My guess and its just that, the owner of the company that cause the accident and Alpha got together and decided not to work with me. I don't know. Only my mirror was damaged after a work truck crossed into my lane and decided not to stop. I filed a police report and I should have just called a lawyer. Lesson learned. Thanks for nothing Alpha. Too much time passed and now will have to replace my own mirror and I accept my mistakes for not stay on both companies.

Service was amazing!! They showed me things I needed and repairs were done to the upmost…read moreprecision!!! Thanks alpha Auto!!! James and Dave were awesome at the front desk!! Great customer service!!!

I needed help with my car. On this particular visit, my brakes on this car you could hear them…read morebefore you saw me. Mr Perry told me to have a seat and he would have one of the staff to take care of my car and he did. This was at the end of the day. Everyone from the front office to the back (technicians) made me feel welcome and made sure my car had new brakes and rotors before I left that evening. I have had an engine replaced in another car. No problem. I was told if any problem occurred, don't hesitate to come back. So far, everything is good. I recommend this auto shop. Thanks Mr Perry and staff.

This place ripped me off I brought in a 2002 Lexus GS 350 to get an engine repair ended up…read morereplacing the engine. From the customer service to their response to the repairs was the most terrible experience I've ever had in my life, they lie about repairs. Every time I came it was an excused or issue. they don't return your phone call this place is a scam. I ended up just going and grabbing my vehicle from whatever state they had it in wish I'd never brought it here. Also, they were stealing in parts off of my vehicle