This guy is the absolute worst! Doesnt get the job done, doesn't call you with updates and when you call him he acts like you're bothering him. extremely unprofessional, was a no call no show on multiple occasions. did I mention after 30 days the problem is still not resolved. do not give this guy and business, save yourself the headache read more

I've read through the reviews of East County Pump and have to say I'm definitely in the camp of "Dan's my well guy for life" category. I totally agree with a number of the reviews that suggest that Dan can be a little gruff on the phone. He's straight to the point, and not much chit chat on the phone. But in my experience, having had Dan out to my property 3 or 4 times over the years, he's a "promise made, promise kept" guy. Most recently I saw my water tank fill capacity steadily drop, starting of course on December 23. By December 28 I had dropped down to a level of 50%. Having a 10,000 gallon tank and with just two people on it, and knowing that if we went into full water conservation mode, I was confident I had at least ten days time to get things figured out. Dan came shortly after the holiday and had the issue diagnosed and repaired, inside of an hour. In addition, he replaced a float that was in bad condition, and he modified the float level that gave me about 5% more capacity in my tank. In person I just love Dan. Though I know I won't be billed for our hour plus time chit chatting about life, I have really bonded with Dan and though I hope I don't have to see him at my home for professional work, I'd welcome him into my home as a friend. Thanks Dan! read more

Dan is not someone I would recommend doing business with. We have had him install two well pumps in the last 8 years both have failed. This last pump was still under warranty. He stated that we needed a new well. So we started calling around to get quotes on a new well. Found out that we couldn't put a new well on the property. He refused to call us back in regards to replacing the pump that he installed that was still under warranty. After several phone calls and text messages to him he said he was trying to locate paperwork regarding the warranty. I sent him copies of his paperwork. Still crickets. It was his workmanship and material that failed. Do yourself a favor and find someone with integrity. Don't call him. Not worth one star. read more

For us, Dan is wonderful. Sure, you need to learn that Dan on the surface is a bit gruff, but wow, he sure shows up when you need him. Dan has installed our well pump and provided the setup, service and maintenance, and even on a weekend, he will show up. We recently have connected to the city water system, so less urgency if there is an issue, but I recommend Dan highly. read more

I find the reviews interesting...hot and cold, but here is my experience with Dan yesterday, May 24, 2023. My fire sprinkler system inside my house had been sounding a very loud alarm for three weeks...every time I turned on the water and sporadically during the night and day as well. I finally figured out that it was due to a water pressure issue. I called eight different well repair companies on Tuesday, May 23 2023. Dan at East County Pump was the first to respond. He called me and I'll admit was a little "rough" on the phone. He said he could come out Wednesday morning to check out my well situation. He was here Wednesday as promised. Took a look at my well and said I needed a new pump as it was leaking and I also needed a new Pressure Tank. Yes, initially he was a bit rough around the edges with his people skills, and I thought a little unfriendly. But I felt like he knew what he was doing and was honest. I also discovered he has hearing loss. I am sympathetic to this since I also am hearing impaired. It's a difficult handicap, you don't "look" handicapped, but sometimes it's easier to almost ignore or pretend to hear rather than explain over and over that you can't hear someone...even after explaining, people rarely change the way they are talking to you. He said he'd be back between 3 and 4 yesterday to fix it. He showed up just like he said and he fixed everything. He was able to give me a little better price and everything is working wonderfully. He took the old parts so I didn't have to deal with getting rid of them. Once you start talking to him, he warms right up and we had a lovely time chatting with him all afternoon while he was working on the well. He is a Veteran and told us all about his time in Viet Nam. He fixed everything and it's all working wonderfully. My biggest and best surprise came this morning...when I got a phone call, and a friendly one at that, from Dan my well guy, checking on me making sure everything was working! So, in the end, I think he is honest and he knows what he is doing. I don't doubt he gave me the best price he could. He was quick and followed through with everything he promised. Look past the initial rough exterior, he really is a nice guy, just a little rough around the edges. read more

This guy is not only very rude, but he refused to work on my well. He claimed it was burnt up and he didnt work on top of "other people's work" nor did he work on anything he didnt install himself with brand new parts that he provided. He also claimed my water was contaminated. I don't know how he could know whether it was or not without testing it! He went on for a half hour about how bad the water "probably was"( although he had never been here before) and finally I asked him how much to get him to leave! He told me $50 and so I wrote him a check, he snatched it and left. I later looked on his website to see that he gives free estimates as I recall him saying on the phone when I made the appt. ..talk about rude, unproductive, and aggravating waste of time?! Then, adding insult to injury, I got ripped off! read more

Very rude man! Save yourself the headache and find someone else to do business with!!

Dan has been our well man for years. His work is impeccable. He is kind and has excellent work habits.

I called to have my well checked out. The owner came and he was so grouchy and mean. In the end, I gave him $50 just to leave. A couple months later, I went on his website and it said they do free estimates! What a jerk, he wouldn't leave til I gave him money for the estimate. He went on for about 45 mins explaining how my water must be contaminated because it's a ranch. Well, it isn't! He is not very personable or helpful. I give him a one star rating. read more

Dan was quick to respond to our needs, he was reliable and helpful and quickly identified the repairs that were needed on our well. It was a pleasure dealing with him and I would not call anyone else! read more

After living in Jamul for the past 17 years and tried three well companies with varying results, I highly recommend East County pump & Well Service. Dan was smart and fast on what was my wells problems. Nick and katelyn were outstanding and replaced my 6 year old pump and changed some things that were incorrectly done from the last company, IE-no ground wire ran! They were on time and worked around my vaction beautifully. Up and running in less than 3 hours! Put them in my phone & address book forever, threw away the other 3 well guys business cards. Smart People to deal with and very flexible. read more

I called to get some information about drilling an irrigation well on our property. The man I spoke with was very terse, even rude, in his conversation with me. He gave me an estimate of the work in terms of cost per foot, permits, parts, etc. When I asked what the total would be, he told me that he didn't know and he would need to add it up. At no time did he offer to add it up, or ask me to hold while he performed his calculations. No, just dead air on the phone line. The abruptness of this man's responses to my questions indicated to me that actually working with this company might be less pleasant than it would be worth to me. Perhaps this company does great work. I'll never know. read more

Bad service, very rude guy! Shows up late and would not hire.

I called him yesterday about noon and explained by connection to our pressure switch had failed and I needed assistance right away. He made an appointment to come out between 5 and 6 pm. I waited until 6:30. No call, no show. After reading reviews here I guess I dodged a bullet. Don't bother, he won't... read more

Dan knows his stuff. He knows the entire East County with all its history and knows all about the wells he has drilled and/or serviced. He may not hold your hand and his communication skills may not be what city people may expect, but what he says you can count on completely. He has been a great help to us as we needed to replace a water tank and were new to the area and didn't know much about our well. Too bad for one of the other reviewers, he will never know that this man is the real deal. read more

DO NOT DO BUSINESS WITH THIS COMPANY! Dan is extremely rude as many reviews reflect. No one needs to take his caustic and sub-standard-like interpersonal skills. I called him on June 22, 2015. I tried to explain I was having a well issue again and can he come out. He said, "Tomorrrow,(June 23, 2015) between 8am to 4pm". HE NEVER SHOWED UP! No phone call or text and I rearranged my day to be home all day. Please do not do business with a person who acts in this manner as there is no excuse. I first met him in March, 2015, when he came out and my friend discovered where the leaking pipe was located. I believe that bruised his ego and my friend was spot on. I noticed an attitude on phone before he even came out. read more

Hate to pile on here but the gentleman I talked to on the phone, dan may be the worst businessman I've ever encountered. I run an electrical business and talk to many"salty" contractors all the time so I was used to the language dan uses. However, he is not a man of his word as he never showed up for his appointment. No call, no text, nada. He fails to understand customer service and this age in which businesses can live or die according to internet reviews. read more

service above any expectations! In the back country there is nothing worse than "well is dead" Dan stocks the best rated drop pipe- schedule 120 and only uses stainless steel fittings- these products last a lifetime compared to the galvanized pipe it replaced that lasts for about ten years here. He delivered everything I needed same day! He also stocks well pumps- try and get one in a hurry and you will realize how important that is as there is no time to wait for a shipment when the water stops flowing. His experience is apparent talking to him about the details such as underwater electrical connections- as a former marine engineer I guarantee you what he says is gospel. If you need a man who really knows his business and charges very reasonable rates, Dan at East County Pump is your best choice. Don't let his casual attitude (referring to negative review I read here) fool you- he is honest an unbelievably reasonable. SECOND service emergency june 2016- Dead pump- he came right out, tested motor windings confirming dead pump. Dan stocks first class Gould pumps- they are not inexpensive but in this case you get what you pay for! My well was expertly pulled, new pump installed, new controller, wiring, and even my pump-saver recalibrated. I really enjoy talking to someone who really knows his mechanics and not some sweet talking know-nothing! Trust him! Please also read the Not recommended (magic software eliminated ) reviews ... lots of real info there from actual clients. read more

I had an emergency call this year because when my well stopped, 35 horses wanted their water! The old pump went out, and only 1 guy said he'd be there at 10 pm and that was Dan!! And that was after he worked a 15 hour day!!! He's my first call and only call now!! read more

Great Great Great!!! Dan the owner is a cowboy, he even has the attitude to prove it. once i got past the rugged exterior I found he truly is a wonderful guy who really knows his stuff. I believe he could fix just about anything let alone all of the stuff that goes along with my well. I also really like that it is a family run company, it is just him and his daughters believe it or not! His son in law helps out with the hard stuff and His other daughter is engaged. He helps out also. Not much else to say, good company, good prices and very smart. Will use them forever! read more