Back in July I needed a car ASAP. CARFAX had a couple I was interested in that were here. I was sold a total lemon. Plus inspection was falsified and no paperwork was ever given for what little repair they did.... They sold me an unsafe car that fell apart in a month. Don't try to talk to anyone there. All pompous a-holes with the owner being the biggest one. Bunch of crooks who don't care about safety. read more

Buyer beware! I called with interest one of the vehicles and asked if I could have a pre-purchase inspection completed by a auto repair shop near East Penn Auto Sales as it's always a good idea to have an independent shop inspect any pre-owned vehicle. I explained that of course would pay for the inspection myself. I was told that this was NOT permitted. This is a big red flag as any dealership selling pre-owned cars should have no issue with a customer getting a pre-purchase inspection done. In fact, most dealerships I've spoken with recently welcome and encourage it. Not East Penn Auto though. read more

Purchased a vehicle here from Doug and it was an awesome experience. He made the process smooth, and as easy as can be I would definitely recommend anyone there any day! Thank you so much Doug for all your help, you're awesome!!! read more

Went to buy a car here. Salesman would not allow a close by mechanic to inspect it. I could not drive car to mechanic either. Only way they let you inspect vehicle is If you bring your mechanic there. No way. Worst company, ever. Now, I see all previous reviews. They are selling junk. Do not get scammed. read more

Recently bought 2006 RX 330 with 108 K miles. Ignition started acting up. Called and the guys brought it in, serviced it, and we're back in business. Customer service yes, car value, yes. Would I go back to East Penn again,?, yes!!! Lynn B. read more

Great place. Very friendly . Gave me a great deal on a a great vehicle. Matt is an honest, genuine guy.

I had recently traded in my car and bought a 2010 Volkswagen Eos with low miles on it and thought to be a good deal. They had noted that the top didn't work and I was totally fine with that because the car was only 7500. The car ran great, shifted nicely, and was in pristine condition apart from some minor details. That's where the positives end. When I brought the car to my local Volkswagen dealer to have them look at it, apparently East Penn Auto sales had cut the wires to the sunroof motor, unplugged a bunch of switches and wires, and removed cables essentially making the problem 10 times worse. Now I understand that I bought this car with a non-functional roof, (The Will Farrell looking guy lied, his guys are definitely *not* "world class" mechanics.) but they had also performed a fake inspection. When I test drove the car, the inspection sticker showed that the car was inspected until next year, and was recently inspected. However, the Volkswagen dealer had noted that the inspection sticker had a completely different VIN number. All in all, the VERY poor mechanics' work seems to line up with other reviews. I would also like to note how sleezy the salesperson was. He tried every tactic with me. He tried to devalue my car as much as possible. "I'm selling another Honda Accord over there for about 4500." Well that was a lie. He was actually selling it for about 7400 but he wanted me to come down on my trade. Summary: Very sleezy and sketchy dealer. Dishonest work. Poor mechanics. The lady that worked the front desk was very nice though, I loved her and she made the experience bearable. read more

DO NOT FALL VICTIM TO THIS COMPANY LIKE I DID. I am giving 1 star because 0 is not an option. Please do your research. I am not the first one they sold a vehicle to that was not safe or they couldn't keep their promise, or they did something sketchy too. Their prices are good because their cars are not. When I was there they day I was picking up the Jeep I left a 5 star review. They made everything so seamless and smooth and worked the numbers so that I was able to stay in the price per month that I wanted to be in. However there was several red flags that looking back I can see now. Here is a quick look at my story from hell. My wife and I purchased a 2017 Jeep Grand Cherokee on 6/8/24. Driving home from work on 6/29/24 I hit a deer. The jeep was taken to a body shop via my insurance. Because they warranty the work done for the life I own the jeep they do a full inspection of the damage. In doing so they found The Jeep was in a prior accident with unsafe repairs. It was their honest opinion that they felt they wouldn't be able to safely repair the jeep as is because of the prior damages. Frankly if the owner was up front and honest we would not have purchased the Jeep. I stated as soon as I sat down at the owners desk that I noticed that on their websites posting that the car fax showed the jeep was in a prior accident and I asked about it. The owner never printed or went over the car fax when I asked about it yet just ensured me that it wasn't a bad accident, yet just a fender bender and that all the damages were repaired. They put in a new air bag sensor, the light is still on the dash due to a corroded wire and that it is common issue with Jeeps. I had it in writing that they would fix it. I had it scheduled to go back on 7/2 and pick up a few days later. But let's face the facts that that they would be unable to properly fix it due to the catastrophic accident where the airbags had deployed. They would have to change the seat belt sensors and everything. When I drove off the lot he had black tape covering the light on the dash so you couldn't really see the light when looking in from the drivers side and when you are looking at it straight on. The owner knew it was not safe and that there is no denying that It was more than a fender bender. As the owner of a car dealership he should not have sold an unsafely repaired vehicle. Also when asked about a car fax he should print it and go over it with the buyer. That not only is the LAW but the proper thing to do. As of today 9/24 I do not have a title with my name on it, with out that my insurance will not pay off the bank. I am still paying on a Jeep I cannot drive. When I called them to make sure all the paperwork was filed they assured me it was. I reached out to the DMV and they told me that my title transfer request was started on 8/15 OVER 2 MONTHS AFTER PURCHASING THE JEEP!!!! DO NOT FALL VICTIM TO THIS COMPANY LIKE MY WIFE AND I DID. read more

Would NOT RECOMMEND this dealership to anyone seeking a used car. Very dishonest in how they service cars & lied about work that was supposed to have been done on a car purchased 6 months ago. The dealer refused to provide us with paperwork for their "alleged" repairs. Bought 2 vehicles for our daughters & East Penn Auto did not care about safety issues. Hope this review changes consumers thoughts before making a decision to buy any car from this horrible dealership. read more

Salesman was very honest and took time to listen to what I wanted. Left with a suv last year and still running.

Of course for a car shop customer service is EVERYTHING! My best friend is in the army and he had been shopping around for a Mitsubishi Evo for a while. Previous to this encounter we had a horrible experience at another dealer where we were trying to close the deal on a weekend where he came to visit just for the car purchase and it just all went haywire. So this place was definitely a breath of fresh air. It is a family owned shop. I am pretty sure we dealt with the father and son in regards to the purchase. The son made everythign as simple as possible for us and he was very understanding that we were on a time limit in regards to the purchase because my best friend had to return back to his military base. Overall great experience! read more

Not even a year after I purchased my 2011 Jeep Patriot, during a tire change my mechanic discovered that the subframe was very rusted in some areas, to the point where it's rusted all the way through in some spots and hanging off and would not pass inspection in its current state. They estimated it would be about 3,000 to repair. Knowing what I know now, in the future I will be taking my business to a dealership that is more honest and not just looking to make a quick dollar off of me. read more

I went to look at a 03 GMC truck that I saw online. The truck looked very nice and when I talked to the salesman he told me that there was an issue with the emergency break that they needed to resolve. He said I could have a mechanic look it over if I wanted , I drove 3hrs and didn't know anyone in the area mistake #1. The truck ran good and it was an 03 so I didn't expect brand new. They supposedly looked it over and put an inspection sticker on it. The emergency break doesn't work which never should have passed. I should have checked it before I paid but I trusted that they did as they said they would. There were several other small obvious issues that should have been fixed just because it would be the right thing to do. They also took 2 months to send in my paperwork. I called twice with promises to get a call back. Never happened the excuse I got was the person that did the paperwork was on vacation, wow a 2 Month vacation? With that said I would not be inclined to drive any distance to do business here again without a mechanic to look over any vehicle I was interested in and I mean get underneath and really look! Don't trust that they fix what they say they will because after they get our money they won't make it right. read more

Would NEVER EVER RECOMMEND this business to ANYONE seeking a used car. These gentleman are VERY dishonest in how they service cars, refuse to provide proper paperwork for any repairs the vehicle has had in the past when you ask for it, and there are issues with the vehicles on the lot that they don't tell you about. They SAY everything was checked by a mechanic, which it most likely wasn't. There is no communication between any of the mechanics and sales people. Don't expect to receive a courtesy call letting you know your vehicle is repaired and then when you decide to call and ask if it is ready this is the way your conversation will go: "Individual Calling: Is my car ready to be picked up?" "Person receiving the call: mumbles to the guy next to him, "Is it ready?" "Guy answers, yup, it's ready..." "Person mumbles something else to the guy to next to him and receives a response" This is the way your conversation will go so it's probably best not talking to anyone because you feel like you are when you talk to these people! Nobody has a clue what's going on.......which most likely transfers into your car sale and car repair not being completed properly, so hopefully you don't get stranded after you pull off the lot because they're not willing to help you when something happens! Hope this review changes consumers thoughts before making a decision to buy any car from this place! There are MANY other used car businesses which treat their customers with loyalty and respect! read more

I have been hunting for a weekend toy for a short while now when I suddenly fell upon a 1995 Chevy Corvette. I drove to this place with my son, drove the car around the area and in no time my decision was made. I asked if they can do any better on the price and he even dropped the price by 200.00 I was out the door with a cream puff of a car. The owner and his son were just wonderful. I would highly recommend this place. I have had many cars over the years and I must say this used car is a winner. It will truly be a fun weekend car. Yes, I will clean it all the time and fix whatever is wrong. But, I must say there is very little wrong. Way to go guys. I enjoy it A+ read more

Do not go here. They sold me a car and as I test drove it the check engine light went on. They said they will check it out and fix the issue for us. The issue was the catalytic converter and they said they fixed the issue and that they just had to keep running the code til it went away because it was fine. I didn't know enough to realize that they were lying. After driving off the lot it only took ten miles for the light to come back on. I went to a Toyota dealer and they said that the catalytic converter was about half the size of the one that belongs in the car and I payed 1239 dollars to fix it. They lied to me and were a huge cliché. Only go here if you know a lot about cars and won't be fooled. I am very sad that any business could take advantage of a person like they did to me read more