Very friendly and knowledgeable. Did have to call back second time to get replacement for returned…read moreitems. But was promptly sent.

best service eve! we were traveling and my husband had a problem with his cpap. I called and they…read moretold me to come right out to the shop. I have never received such kind and helpful and knowledgeable assistance. I would definitely use this company if I lived in Tyler

Best pharmacy around! Friendly staff, Courteous and prompt. Eager to help. Pharmacists are great…read moretoo!

Very helpful staff, wait times for scripts are always low. I'm very glad I moved my business here…read morefrom other larger, well known pharmacies.

The girl that helped me (can't recall her name) she was very knowledgeable. I asked for a product…read moreand she immediately took me to it without even trying to upsell me. Then we had a little chat about coffee and it was very refreshing. I hope I don't need anything (medical related) but if I do I will go back there and if someone ask me I will point them there.

Ordered and still haven't gotten it yet I ordered it on 9/26/25 and I still haven't received it yet…read moreyes I'm pissed

Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

This place is GREAT!!!! Bryan is awesome!! Very knowledgeable and helpful!! The best company in…read moretown for durable medical supplies.

We needed a pediatric transport chair unexpectedly after our young daughter had surgery on her…read morelegs. Finding the right-sized equipment in Tyler was very difficult. We checked with everyone. There were many friendly and helpful people we spoke with at various local companies, but almost no one had the equipment available. Healthline did. However, their staff was neither friendly nor helpful. If we had waited for Healthline, the need for the equipment would've passed before we got the equipment. Healthline makes you go through insurance despite the fact that we were trying to do a relatively inexpensive equipment rental. That's frustrating, but it's their business model. OK. However, we had to speak with someone with Healthline not local to Tyler. It was then revealed that days after the doctor's prescription had been received by Healthline, they had still not submitted the prescription order to insurance despite the "Expedite" notation on the order. Apparently, rather than filing the claim, Healthline employees elected to make notes to the account disparaging us, their client. This was revealed in our conversations with Audrey at Healthline. Further, Audrey consistently gave conflicting stories to us and the nurse at the doctor's office. For example, Audrey told the nurse that the hold up on the equipment rental was that Healthline was waiting on insurance approval. When I spoke with Audrey for clarification before calling the insurance carrier, Audrey let me know Healthline hadn't even submitted the claim to insurance yet. That's just one example. Why use this company when better options are available. We recommend Brickstreet Pharmacy, Access 2 Mobility, and CPS Medical.

We came in today looking for mobility walkers & Linda greeted us as we walked up…read more She was very helpful about each product from the walkers to the scooters; we really appreciated her info so much!!

They did a great job getting the parts I needed and repairing our scooter…read more Will and Blake were great.

What a cool store that Hunt county has been missing. I walked in here with my husband and was…read moreshocked at all of the different stuff that we found here. When we lived in Richardson we use to shop at a store all the time with the no carb buns/breads, I was greatly surprised to see that this place has those here. They also have different kinds of milk to choose from, butter, meats, and sweet treats. Seriously I'm so excited to see all of these healthy choices of foods to choose from. Not even to mention some of the different medical chairs, wheel chairs, medical beds, walkers, crutches, C-pack machine stuff, air purifiers, and so much more. There is a cool section of shoes to choose from. They even have the machines to measure your feet and show where your pressure points are. So that they can give you the shoe that fits you the best. What I thought was really mindful is by the front there is a section just for baby stuff for anything the new parents can now find things that Walmart won't have. The selection for the baby bags is amazing, I would personally use more of these bags as a personal bag for myself. The section with the bathroom safety stuff was really cool to go through cause I personally wouldn't know where to get a lot of the stuff for the showers. Knowing that there is a place that's closer then Greenville or Dallas makes me feel a lot better about being out here now. We must have talked with the owner for a good hour or more and they all seem like great people and love hearing the input the people have to say. I'm really happy to see this place open for business.

Overall, the staff is very helpful, knowledgeable and polite. However, the prices are ridiculously…read morehigh. A table they sell for $260 is $160 everywhere else. They have a lot of low carb foods but again too expensive. A package of hamburger buns (that were more like bagels) was $12.00. It's a good place too look around but buy what you want online

I am so glad for this pharmacy Economy Drug; the pharmacist and all other employees here are…read moreincredibly caring, compassionate, competent and knowledgeable. I feel like I step into the past when all pharmacies seemed like loving family members that want you to be well and genuinely care for their customers. I always see them referring to customers by name, having befriended them. It's not just me that they are kind to, it is everyone who walks in their doors. What a fantastic experience when you're sick and really need help- this pharmacy comes through for you and doesn't just dispense medication, they love their patients and customers. ***Also they sell tons of medical supplies and various items for gifts and tons of awesome greeting cards for purchase as well. All at excellent prices, and the OTC meds and vitamins are lower priced than nearby grocery store. Truly a "good neighbor pharmacy"!! Update: They just called and left a voicemail just to wish me happy birthday! Such a great group of people here!!