When Service Still Means Something - Bates Heating and Air Sets the Standard…read more I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity -- they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill -- it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn't just fix our system -- they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

Bates Heating & Air has kept my 2008 Carrier Infinity System running right without breaking my…read morebank, which is no small feat, and many services I'd called in the past wouldn't even try because of this sytem's complexity and reputation for being persnickety. The Owner David is always a phone call or text away and is vested in customer satisfaction. A recent service call by Adam, shows that Bates hires the best techs and people too. When it time for an all new system, I know who I'll be calling. Highly recommend Bates Heating & Air.

Let me be clear, this review is about something other than the ac business. I'd been driving past…read morehis front gate for over 3 weeks and kept noticing this lone Mule at the front gate every morning. One day there was a worker on the property and I took it upon myself to find out. Mike was the landscaper and tending to some work on the property he told me to call the number on the van out front. Left a message and a few hours later got a call back from the owner. We chatted for a minute about things and asked if it was ok to give his Mule (Molly) an apple in the morning. He said sure go right ahead she don't bite. The next morning I arrived Apple in hand, and Mike had left me a note attached to bared wired fence, Mike went out of his way to give me more history of Molly and the ranch and the ac biz and his company and even some town history. He even gave me some recommendations for places to meet some interesting local folk. Such a kind gesture on Mike's part. Mike own Bond tree service in Grandbury. So I would give him shout out on here too. Needless to say I stop every morning and give her an apple, she gives me a Winnie when I walk up and lets me pet her. Great start to my morning

We needed ac drain clearly out. It was completely blocked. Jay came to clean the drain line, but…read moreonly managed to blow the upstairs line which wasn't blocked at all. The remaining line downstairs was still completely blocked. He didn't test the line to see if it was open, simply pouring water into the line would have shown him it wasn't open. Wasted my time and money. Jay wouldn't return our calls to clarify what he didn't fix. I ended up using bleach as a recommended by a Lowe's employee and it worked. So I fixed the issue for now myself. I'm can't recommend their service. This is unacceptable service or lack of in my book.

Had an issue at 8:00pm and left them a text via their Google listing. It auto-replied that they…read morewould contact me the next business day. The next morning at 8:30am I got a text from the office. They set up my service call for that morning at 9:00 and told me cost to inspect and determine what needed to be done. The Technician, Josh, showed up right on time and was here for about an hour inspecting and ruling out issues that I was concerned about. In the end all I was charged was the inspection fee and now I have both piece of mind and a pathway of what I need to do. Very happy with my experience because finding a trustworthy HAVC company can be very hard. Honest and true to their word; I highly recommend.

We had Ryan Nelson come out and service our AC unit at our business. We have several in the…read morebuilding and he was able to replace thermostats and get them all up and running smoothly. They have never ran better. He did such a good job that we had him come service our house unit as well. This thing is old OLD. He was able to get it woking for us and told us what we need to do to upgrade soon. And to keep this thing running until we can afford that. A+++ we will always call Ryan for our needs.

I was very pleased with their prompt response, efficient fast service and competitve pricing. More…read morerecently, when I tried to contact them on another job, their outside answering service did not refer me to them but put me in touch with several Angi contacts. As a result I got a number of calls from strange electricians BUT NOT MARSHALL !!! Have still not found out what is going on.

We have been using Marshall's electric for 8 years and they have exceeded our expectations every…read moresingle time. Today, Ralph and Tieler came out to change out our outlets for a new built in. This required them to raise FIVE outlets. They also offered to raise the cable cords too, which took that off my husbands to-do list. These guys are so funny and personal and you can tell they love their job. They were such a pleasure to have here. They are the only contractors I actually look forward to calling for help because I know it will be a job well done and I won't be sobbing over my invoice when they are done. Today, I had drawn the lay-out with chalk showing how the built in was going to be laid out. Tieler asked to look at the engineering drawings and noticed that I didn't take into account the auto filler! This made my chalk layout off by six inches! Thank Goodness he was experienced enough to read the drawings correctly to ensure the outlets are exactly where they need to go. I couldn't be happier! Please do yourself a huge favor by trying them when you have electrical needs.

First off I have to say whoever you call Plumbing work is not cheap. So far I've been real…read moresatisfied with them especially their response time. If you find out there is still an issue or problem they will come back quickly and take care of it. I've had to call them three times for three different issues. I have been very happy with them.

Before buying a house in Stephenville, I hired Iron Horse to inspect plumbing because there are so…read moremany older properties with cast iron plumbing. They were reasonable, super friendly, prompt and very professional. I received amazing service, and they provided the detail i needed to make an informed decision. Later after purchasing a house, we had a minor plumbing issue. I called Iron Horse and the person answering the phone actually remembered working with me before, she was extremely nice, listened to the problem and was able to fit us in on a Friday afternoon so we didn't have to spend an entire weekend without water. The plumber (Lance) did an amazing job, kept me informed every step of the way, and was very courteous. I won't waste time calling around next time, I will go straight to Iron Horse. A+

Have had Daffan for several years now. James serviced this week and was professional and had a…read moregreat attitude. We like em!! Reggie D.

I have been a Daffan "Member" for somewhere around 5 years (Brief break on it while i had to travel…read morefor work, maybe 6 months). I have used them to replace one of my entire HVAC and was pleased with the installation (That was expensive though as anyone reading this would understand.) The technicians have always been top tier and generally speaking the administrators have also been pretty darn good. I am cancelling my membership, i thought it was a good investment and in their defense it IS in the agreement, but getting a service charge to fix a fuse on an HVAC when a bi-annual service call is still pending is rather ludicrous to me (Maybe not to anyone else), but 37$ a month when only called about 1.5 times per year (Give or take) is just not financially smart, simple math 444$ a year and you only save 50$ on a service call. Lastly (I know this is long), but the real questions arise when you see an un-itemized bill. The total fee to replace a 2 pole 40 amp 24 volt connector was about 298$ (After the very service minded technician managed to talk them into then waiving the service fee of 54$). I own a small business I understand overhead etc, but the entire service took about 45 minutes and the part is listed on amazon and for 13.99$. So the total would have been (Without the service minded tech) Service and installation - 352$ Part 14-20$? lets go high end 50$ = 302$ I am then surmising Daffan charges roughly 300 per hour for calls. If we do take out the 54$ service charge Service and installation 298$ Part (Again high end) 50$ total= 248$ So again I guess its 248$ an hour for Daffan. The invoice I received only says "Unit controller" they do not itemize.

Friendly, helpful. So far they have had everything I went in there looking for. Never a problem…read moreaccepting returns!

Our a/c went out over the holiday when Dublin air was closed. Another company came out told us the…read moreproblem gave us a quote wow we just had the unit put in. They said it wasn't covered. We waited until our fantastic company opened back up. Don't you know the part was under warranty!! This company is fantastic the help has always been kind.

Dublin HVAC & Electrical installed a 4-ton central HVAC system in a 100+ year old 2-story home in…read moreEastland County that other local HVAC companies weren't comfortable doing and they did a great job! Even better, they got the job done closer to our budget than quotes we received from other companies and we weren't required to hire a separate electrician to wire the HVAC system since these guys are also licensed electricians and included all the electrical as part of the job. They had the entire job completed in less than a week, and it was a big job as the home had never had a central system and all duct work in the attic and in the crawl space had to be installed. Finally, it has been evident Dublin HVAC takes pride in their workmanship and ensuring any issues after install are addressed promptly and completely and that's so valuable as a customer. Everyone we've dealt with including Tammy, Tyler, Joey, Shane and Steven have been great and we appreciate what they've done for us, so thank you all! If Dublin HVAC & Electrical will service your area, call them and you'll likely be glad you did.