Due to my bank here in Natick closing their safe deposit boxes I did a little research and listened…read moreto friends and received all positive input about Middlesex savings bank, in downtown Natick. Simply a pleasure! From the Branch manager, John King - to and including the young man, "Alex"ander MacLellan who did all the paperwork, legwork and all around "old school" customer service, .. it was the most pleasant and professional experience I've had in a long time. From my initial goal of obtaining a new safe deposit box, Alex explained over and above, without "salesmanship" pushing, all that Middlesex offered, ways I could benefit my specific situation and treated me like family "old school customer service?! To me, possibly the most important ingredient of any business. All of my banking business will be shifted to Middlesex and proudly would recommend them for anyone considering any banking. Quality people who are very well trained, have been with the company for considerable time which said a lot to me. My highest praise; "Compassionate Professionals".

My wife and I opened a HELOC with Middlesex Savings Bank last year, and unfortunately our…read moreexperience after the loan was established was disappointing. We had two late payments that occurred because of difficulties setting up the initial automatic payment from our Bank of America account. Once we discovered the problem, it was corrected immediately. I expected the late fees, but I was surprised to also see two charges of $30.60. When I called customer service for an explanation, I was told that the charges were for credit reports the bank had obtained after the late payments. What I found difficult to understand was why additional credit reports were necessary. When we applied for the HELOC, the bank had already performed a thorough credit review, confirming that we had credit scores above 800 and a long history of on-time payments. The missed payments were clearly the result of a one-time issue with the automatic payment setup, not a pattern of financial problems. Charging us for additional credit reports under those circumstances seemed unnecessary. Equally disappointing was the customer service. During my phone conversation with a "VP" from the bank, I felt the interaction was unfriendly and condescending rather than helpful. I also received an email that simply stated, "Contact me in reference to your past due Home Equity Loan payment." It had no subject line, greeting, signature, or other basic professional courtesy. While that may seem minor, it reflected the same dismissive approach I experienced on the phone. My parents were lifelong Natick residents and spoke highly of Middlesex Savings Bank for many years. Their positive experiences were one of the reasons we chose the bank for our HELOC. I had expected a more customer-focused approach, particularly given our strong credit history and the fact that this was an isolated setup issue that was promptly resolved. Instead, the experience felt rude and impersonal. I hope the bank reviews both its customer service approach and its policy regarding charging customers for additional credit reports after isolated payment issues. Based on this experience, I would hesitate to recommend Middlesex Savings Bank to others.

hi there well I went to Bank Of America because the customer serpent agent over the telephone told…read moreme to go there because I had to update my telephone number and then when I got there the young gentleman told me I had to go online and believe me online banking. It was really screwed up. I still haven't up and I still haven't figured out what the heck I'm gonna I customer low I'm totally disgusted with your I'm about to walk away. My experiences with you have never been easy and guess what I'm considering relocating my other places thank you.

Their is always a big line and just 1 person working it takes forever to get assistanceread more

I have been a member since the early 1980s. Great loan rates. I have financed every car in the…read morelast 25 years here.

What a disappointment I switched banks from one citizens bank to another only to find out this…read morebranch has less incompetent people but less people working in general citizens Bank corporate replaced all of the staff at my branch with new less smart people so I transferred to a different branch only to find out the same thing citizens Bank has gone downhill it looks like it's finally time to switch to a different branch unfortunately. I have been with citizens Bank for 23 years now but it looks like it's time good luck with any of your issues as they will never get resolved unless you are OK with sitting on the phone for A minimum of one hour

From the first time I came into this bank I felt a welcoming, friendly vibe. The two employees who…read moreI have interacted with the most, Matthew and Joe, are really great to work with, patiently explaining aspects of banking that were way over my head. They are polite, smiling and always willing to answer my questions and help me navigate my finances better. Most importantly they execute their jobs with integrity, I NEVER feel like I'm being pushed into opening a different type of account or any pressure for that matter. Highly recommend!!!

Customer service is the absolute worst. You can't pay loans online, only through a check via mail…read more Their communication is sub par at best.

If there is a way that you could put no stars I would. I wish I could describe all of the troubles…read moreI have had with this bank. I am a college student who really depends on my debit card to be able to buy my own groceries. So on January 7 my card got frauded and needed a new card. My university is in another state so I needed to call Mutual One to get a new one. Everything is going fine on the call and I want to reassure the customer service person my address. I specifically repeat the address to then 3 times and what happens... You guessed it! they sent to wrong address. So I call back 2 weeks later and I come to find out the address is wrong. I am a patient guy and understand we are all humans and so I just tell them my address again and make sure it is totally correct on my banking app. Now they say that they have delivered my card and everything is peaches and cream, Right! NO! I have been waiting for 2 and a half weeks for my card now to come. I have been calling the past couple days and the bank people have been reassuring me that delivery has been very slow. 2 and a half weeks slow?? What are you guys making a sherpa climb mount everest to get these these cards and bring them over to Natick, Massachusetts? I called today and the poor worker has to deal with my frustratio. I asked him if there is a way he can track my card and they can't. How stupid is it that? This bank either needs to get with the times of today or just go out of business. I usually respect up and coming companies but hou guys are horrible. Thank for making my life harder and I hope one day I can buy you guys out and tear this establishment to the ground.

Poor basic customer service, been going downhill. I stopped in to ask for change for a $20 bill (a…read more$10 and two $5) and I'm stiff-armed: Do you have an account with us? Yes. Please insert your ATM card and we'll see. F-OFF! Like I'm trying to launder money with a $20 bill, seriously??? I go over across the street to one of the retail establishments who offer a better banking experience than TD Bank of America. Also, asked to withdraw $3000 in cash from my account and wanted it in $100 bills; immediately stiff-armed, we don't have that amount of $100 bills, we need to give you 20's and $10's. WHAT??? F-OFF! I don't appreciate being treated like I'm a drug-dealer. PLEASE STICK THE DOG TREATS UP YOUR YOU KNOW WHAT!!!!!

The staff is super friendly . It's a full service bank . They have an atm as well , you can use…read morewhen bank is closed . They have a big lot with free parking .

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

Customer service is lacking. 3-4 days when you transfer money. Their on line prescence is far…read morebehind other banks!

So I was on a trip to the Golden Triangle (Natick Mall, Shoppers World, etc, etc) and went a bit…read moreover my projected budget. Needed to get some $$ out from a Citizens Bank, and after searching the area and the Citizens website, it was either coming here or to the Stop&Shop on Old Connecticut Path. Wasn't really in the mood to go to the Stop&Shop bank since in the past they were rude, and Old Connecticut Path was a bit out of the way of Shoppers World. Anyway, this bank is located on Route 9, extremely close to the Route 126 (Concord Street) intersection, and very close to Route 30. Accessible via Route 9 & 126. Large parking lot and 2 entrances (front, Rt 9 entrance for ATM). Employee James is friendly, helpful, and kind, and very efficient at getting all customers through the line quickly. Open M-Th 9-4, Fr 9-6, Sa 9-1. Convenient bank along Route 9 for the Golden Triangle and Natick / Framingham area. -1 star for no drive-thru, but overall good bank. 4 stars.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

Easy process getting the account opened and setting it up all the requested features on it…read more Definitely would recommend the Relationship Banker Timothy Horton NMLS ID: 823401. Great for the services surrendered.

How is it that I've been going here for 2 1/2 years, and I'm the first to review?…read more I love The people there, especially Atousa and now I have met Mei who transferred from Wellesley Square. Their money is very green, and their dog treats are a special something. Today, my friend walked me out to my car with an umbrella, now that's service. If only I could get them to except my credit for a visa card!