This bank could not handle a small account, and wound up closing it…read more(and charged me $50 to do so).

I have been a loyal customer of The Village Bank since 1984! Best customer service and on TWO…read moreoccasions the smart people at the bank saved my rear end when a weird thing happened with deposits into my account. In this world where you can't find real humans to talk to, people who know their stuff, and just simply being friendly, I am pleased to say my bank has all of these or I wouldn't have been there since 1984.

The is not necessarily for this location, but for the whole company. These people in general, are…read moreawful to deal with. When I was getting ready to finance my car purchase I found out this bank reported a incorrect mortgage balance to the credit bureau, by a very large amount, possibly causing me a point or 2 in the finance rate. It is beyond ridiculous that this bank made that large of an error. It was a big, big difference.

Horrible online experience attempting to transfer money from money market to checking in order to…read morepay bills. While closing account, mgr standing aside clerk, was yapping about daughter's wedding plans and could have cared less that somebody was in there to pull money from their bank.

I have been a member of Metro Credit Union in Framingham for several years, and I want to recognize…read moreBarbara Ainsley for consistent excellence in the service that she provides. If ever there is a problem, I've been able to count on Barbara to listen to my concerns and follow up in a timely fashion to ensure everything was handled. Barbara is extremely patient, professional, knowledgeable and gives me confidence that every experience at Metro Credit Union will meet or exceed my expectations! Robert A.

Barbara, Dan, TJ and Nana are by far the best staff at the Framingham branch. Very attentive to…read morethe members and the member's specific needs. Always go above and beyond to be sure all members are served in a professional way. They get to know all the members who visit the branch and address them by name.

Due to my bank here in Natick closing their safe deposit boxes I did a little research and listened…read moreto friends and received all positive input about Middlesex savings bank, in downtown Natick. Simply a pleasure! From the Branch manager, John King - to and including the young man, "Alex"ander MacLellan who did all the paperwork, legwork and all around "old school" customer service, .. it was the most pleasant and professional experience I've had in a long time. From my initial goal of obtaining a new safe deposit box, Alex explained over and above, without "salesmanship" pushing, all that Middlesex offered, ways I could benefit my specific situation and treated me like family "old school customer service?! To me, possibly the most important ingredient of any business. All of my banking business will be shifted to Middlesex and proudly would recommend them for anyone considering any banking. Quality people who are very well trained, have been with the company for considerable time which said a lot to me. My highest praise; "Compassionate Professionals".

My wife and I opened a HELOC with Middlesex Savings Bank last year, and unfortunately our…read moreexperience after the loan was established was disappointing. We had two late payments that occurred because of difficulties setting up the initial automatic payment from our Bank of America account. Once we discovered the problem, it was corrected immediately. I expected the late fees, but I was surprised to also see two charges of $30.60. When I called customer service for an explanation, I was told that the charges were for credit reports the bank had obtained after the late payments. What I found difficult to understand was why additional credit reports were necessary. When we applied for the HELOC, the bank had already performed a thorough credit review, confirming that we had credit scores above 800 and a long history of on-time payments. The missed payments were clearly the result of a one-time issue with the automatic payment setup, not a pattern of financial problems. Charging us for additional credit reports under those circumstances seemed unnecessary. Equally disappointing was the customer service. During my phone conversation with a "VP" from the bank, I felt the interaction was unfriendly and condescending rather than helpful. I also received an email that simply stated, "Contact me in reference to your past due Home Equity Loan payment." It had no subject line, greeting, signature, or other basic professional courtesy. While that may seem minor, it reflected the same dismissive approach I experienced on the phone. My parents were lifelong Natick residents and spoke highly of Middlesex Savings Bank for many years. Their positive experiences were one of the reasons we chose the bank for our HELOC. I had expected a more customer-focused approach, particularly given our strong credit history and the fact that this was an isolated setup issue that was promptly resolved. Instead, the experience felt rude and impersonal. I hope the bank reviews both its customer service approach and its policy regarding charging customers for additional credit reports after isolated payment issues. Based on this experience, I would hesitate to recommend Middlesex Savings Bank to others.

This is a general review for Bank of America 1-800 services . I was on hold for 52 minutes. Bank…read moreof America does not Care about their customers. In this particular case , i was told that i had fraudulent activity on my account so BOA insisted they send me a new card. I explained i was going out of town and need it asap. Of course they did not come through. I am on day 5. My automatic payments are Not Going through. This is not the first time that I've had to go through this. I try to keep a good amount of money with them but that certainly doesn't give you any perks. Big corporate Bank . Im definitely shopping for a small local bank or credit union. Fed up!!!

They took out the drive through window. But added a drive up ATM. I like that the drive up ATM is…read morewell lit and visible. So I feel safe using it. Back in the day when I actually walked into the bank, I hated the fact that this branch did NOT have a line dedicated to Platinum customers. So it would be a long wait to see a teller. But I have not walked into a bank in years so that is kinda a moot point.

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

Here again, the male teller here with glasses is the slowest human being alive. You can't fathom…read morethe lack of speed this man has achieved. The speed of smell (not sound, or light, the speed a slow stench crawls across an office space). You can tell he's in his own little world. I understand you need to take your time but you've achieved the slowest teller in banking history

Always a long line at this branch, although it seems well staffed. Natick, MA keeps closing…read morebranches and ATM's so more people are using this branch. In general, Bank of America is not as convenient as it used to be.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

I have a Santander credit card I never use, and a debit card which I use often. I used the credit…read morecard for one $16 payment when I was out of the country, missed the bill (because I don't look at that account ) and my credit rating dropped over 100 points. One late $16 charge with years of no late payments, and Santander is not helping me to get this removed.

Well run local bank. Highly recommend to anyone looking to do business from loans to premier…read morechecking accounts. Very competitive all around. Friendly and attentive staff.

Worst bank I've dealt with, and I say that as a loan customer of several years…read more My automatic payment worked without issue for years. This year it keeps getting rejected for "insufficient funds" when the funds are clearly there. Each failed attempt triggers a $10 late fee, and then their second attempt, made after the due date, goes through just fine. The loan portal lacks basic functionality. You can't even download statements. Any change to your account requires visiting a branch in person or mailing a physical letter. And when you do visit a branch, they push additional products even after you've told them you're not interested. I've asked repeatedly for them to stop calling me every week about opening a new account. The calls continue. Their response: put the request in writing or file a formal complaint if I want it to stop.