Very bad customer communication. Wanted to close my account due to personal reasons. Was given a…read morecomplete runaround. Was forced to pay an additional month of service. Wouldn't cancel my account verbally. Had to send document via email. Totally unsatisfied with their on phone customer service.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Very poor customer service. it takes forever to get them on the phone too. They do not support…read moretheir own equipment. Beware, you will pay every time they come out. Zero warranty even though the salesman says you are covered. I have been trying to cancel, but when I call they deceitfully say I signed up for an offer when my equipment doesn't work. Now why would I have done that?Does not compute! My advice is to find another company.

It's not the Syracuse office that is the problem. It's John S.T. That's a huge problem at…read morecorporate. Customer service speaks poor English. They screw up billing so you have to babysit them. John accused me of not paying my bill when I'm on automatic payment and the mistake was on their end, and yes, there was plenty of room on my card for the other charge ( that by the way, I cannot get a straight answer on what the payment is supposed to be). Proceed with caution. John should be fired and I will be taking this further

We highly recommend Jim Stagnitta Electric. Jason, their electrician, installed 3 lights in our old…read morehouse. He was polite and professional. Great job.

These guys are the BEST!! They came right away in our emergency and are very quick & efficient!!…read moreExtremely Pleased!