Update from feb 2020. This place still horrible Customer…read moreservice this man with the gold grill decided to card me which would be cool if he carded me last week and the week before and the week before. I know the guy that owns this place he also owns the one in Woodbridge I go all the time. This decide to tell me I'm still "barking" I'm not going to run "no show over here" when all I asked is why he asked me for my Id and why he wasn't asking anyone else. He then tried to rip my card out of the machine to prevent me from spending money here. At this point I'll have to file a complaint with the better business bureau and call the police to make sure they are aware this business isn't following the state law. I have had so many bad experiences at this location... it's crazy I'm still spending money there. This location has to be the worse. In my most recent visit they rushed me out the store as they were in such a hurry to close. The gentleman that manages this location sits usually and tells the other guy to do majority of the work. My issue with the other guy is that he doesn't pay attention last time I was in here he literally took 4 people in front of me while I was standing there I had to make it a point to ask him why I wasn't being assisted when I had been in the store for almost 20 minutes. This visit they don't even have the same stock. I know the owner of the Woodbridge one and he is SO nice and helpful. I can't spend money at this lovANYMORE ... moving forward I'll go to woodbridge or order offline

They don't answer their phone so I guess they gotta take this L ‍they sold me a defective product…read moreand I'm trying to reach them to get info in the return, but I guess I have to go into the store to ask- which I don't want to do simply because if I go and there's nothing they can do for me, I'm going to be a little upset that I had to make the drive all the way over Edit: they finally answered- I'm calling bc my Smok Nord 2 has died where both pods started leaking (a common issue I've seen while reading many reviews) the attendant told me that I WAS THE REASON this device died- he said that the device will overheat when put in a pocket and it'll melt the plastic pod and cause it to leak. I asked him what device he would suggest and he basically told me if I had that problem w the Nord then I would have the same issue w every device. I've had pens w buttons on the outside before and I've NEVER had this issue. Lesson learned I'm never coming back to this store and I suggest you don't either. Edit 2: I've read plenty of reviews that say the same thing- the nord2 is just leaky in general- guess the attendant didn't know this and I should've done my research instead of taking the attendants word at the point of sale. So this guy at the store is completely out of pocket.

Very good selection of vapes! Open late on Sunday very…read morehelpful! Highly Recommend :)

"They always tell me the product will arrive next week. I go the next week, and there's no product…read more It's been the same story for a whole month."

I went to the 1718 14th st NW DC location, today, on my way home. Ngl, this is the best smoke shop…read moreI've been to. Not regarding product (I didn't look around much. I knew what i was looking for.) but in regards to service & experience, these guys are amazing. Very friendly. Very helpful. Definitely recommend.

This one is very hard to rate. The customer service was great and they have a good selection of…read moresticks. In VA I understand you can't serve alcohol with cigars, but this place was zombieland. The lounge itself was nice and had comfortable chairs. Unfortunately there was nothing to do. There wasnt any tv, movies, or music, nothing but utter silence. It felt a little awkward to smoke in silence with other guests. I would definitely buy again but would not stay to smoke.

No response whatsover after 4 emails. Put an order in online on a product they advertised. Never…read moreheard back from anyone. Tried a phone call and was put on hold, only to be disconnected after twenty three minutes.

Best hookah shop in the entire area! Customer service impeccable, great selection of sheesha makes…read moreme wanna say sheeeeeeeshhhhhh

My family and I stumbled upon this place after grabbing a bite to eat in the city. We asked our…read moreserver if there was a place we can leave our luggage since we just came m the airport. To our surprise, right across the street was this spot and we spoke to a nice person named Taylor. She mentioned that for a small charge, we can leave our luggage here before checking into our place or stay later on. If you're in town and don't want your baggage to wear you down, come check this place out!

Would like to recommend - if only it wasn't a smoke shop. This idea kills it for us locals. Any…read morebusiness entrepreneurs out there - this is your calling. The neighborhood absolutely NEEDS a clean, comfortable, refreshing cafe/coffee shop!

Again Mohammed was outstanding. His graciousness and knowledge will make me a continued customer…read morefor sure. Again great prices and awesome staff!

I've been coming to this store since 2017. All staff / managers have always been excellent and…read moreknowledgeable. I'm a health, wellness and fitness professional myself so I don't say that lightly. Fair pricing, and will also price match online if you ask (within reason) and I believe that is their policy as well. Enjoy the store atmosphere too. Their rewards program is also great. Their stores deserve support for sure and I would recommend going here vs any major supplement retailer.

Great customer service. The guy manning the front desk (probably the owner) was very alert and…read morepicked up the phone when I called. I went in and bought the sleep supplement I love. He has some great pre-w's that I thought were only available online.