I highly recommend avoiding this place at all costs. I went in and attempted to purchase some…read morenicotine juice along with some new coils (both of which they had in stock) and the clerk simply ignored me. I would say that this is the worst customer service I have ever received, however there was no customer service to speak of. Just... a very rude clerk. To my surprise, the place was fairly busy. So I waited for my turn in line and when it comes time for him to help me, I asked him for what I needed. Instead of simply grabbing the items and proceeding to check my order out and take my money, he said, "Hold on" and proceeded to help the next customer behind me in line...? It was, objectively, extremely rude and strange, but still, I let it go. I waited again even though it was my turn in line for him to return. He finished with the customer and came back. I very politely asked him again for the juice I had picked out by brand name/flavor/strength as well as the coils and again... (I swear) he said, "Okay, just one second," and then proceeded to help the next person in line... behind me... again. At this point I was wondering what the hell is wrong with this guy. I patiently waited for him to finish with the customers initially 2 and 3 people behind, respectively, and he returned. Guess what happened next? He asked me to wait a second and helped the next customer. At that point I just walked out. I wasted 20+ minutes of my life that I will never get back visiting this awful store. Also, for what it's worth, they do not have a very broad selection of juices. The customer service was terrible and although they *did* have the particular coils I needed (they are relatively hard to find in my area), I will never go back there. There are plenty of better shops and several have my coils. I ended up just going up the street to the next closest smoke shop (was like a 5 minute walk away) and had a completely different experience. All I wanted to do was buy my vape juice and some coils and this guy simply did not understand this very simply concept. Steer clear of Southie Smoke Shop. Worst shop in the entire city that I have been to so far (I've only visited about 6-7). There are far better and they are pretty close, too. TL;DR: Rude clerk that completely ignored me while helping customers behind me in line while I attempted to purchase some juice and coils. Wasted 20+ minutes of my time and left with nothing. Worst customer service ever and their selection is not very good. The *only* thing good about this shop is that they do have a great selection of coils. Well... if the clerk lets you buy them, that is. I have gotten nothing but fantastic service from every other smoke shop in the city. I wish I could give this place a 0/5 because it truly was that bad. Oh well!

Southie smoke shop is one of the best around not only for the merchandise the people that own that…read morestore are great whatever you need it's there at the right price

It's great to have a vape shop open in Malden. I was previously going up to Lynn for my…read morevape-related purchases, so I was very happy to see Vape R uS open up on Salem Street earlier this year. They have a huge variety of liquids ranging anywhere in price I've seen from $4-$15 for a 15 ml bottle. Dutch Boi, which I believe is there own in-house brand of juice, is one of my favorite brands. It's quality stuff. They also have no name juices around $4 and $5 bucks each. Bring your battery, because they have a sample station where you can try out practically any flavor they sell before buying it. I've never seen any other vapor shop do this. It's a nice touch because a few times I thought I would enjoy a certain flavor, only to try it and change my mind. Another thing to note is that the service is fantastic. The guys that run the place are polite, helpful and informative. A few times I've asked for their recommendations on an e-juice, and they've been more than happy to stop what they're doing to help. I've only purchased juice here so far, so I can't comment on their mods/vaporizers for sale yet, but I'm sure I'll be buying one down the road from them. They're also finishing work on a lounge they're putting in the shop with couches and a flat screen TV. It will definitely be a very nice addition when finished. If you vape and are in the area, I definitely recommend stopping in here. You won't feel rushed, and you'll get what you need.

I have been a smoker for 15yrs now and averaging as of late at 12-15 cigs a day! I wanted to try…read morevaping and found out about Vaper-US. To begin with i have zero knowledge about vaping or the paraphernalia that is used. That being said i have never entered a vape shop before either...probably something i regretted the moment i entered this place. Absolutely gorgeous place and with top notch people. Jeremy spoke to me and took me through the entire process without confusing me! He suggested a starter vape ($120) and then had me try the "trial flavors" before i picked the one i wanted (What an ingenious idea!!) and to have a 'menu'..brilliant! chose my flavor,Jeremy helped me setup my vape and i was off in a trail of vapor! Bottomline...if you are someone with no knowledge of vaping and want help this is the place to goto! Customer service at its best. Got a couple of friends lined up to visit them soon... Starting Costs: The battery + the bit that holds the coil and fluid: $120 Coil/Fluid : $4 and from what i come to hear a bottle lasts a week (depending on how much you use). Compare that to $10 a day on a pack of cigs...no brainer!!

beautiful shop. guys know what we need , and are educated in the products, if you have any…read morequestions about things you don't see but are looking for, you just need to ask, this place seems to have hidden gems all over the place. for example. walk in and ask for a Oil Rig within a price range rather than walk in and observe the rigs and ask to look at them, you might find a twice as better peice for 25% of the cost you were going to pay. Always stocked on Vapes, empty pods coils, disposable salt devices, and all the best LEGAL products under the massachusetts vape ban. -Your favorite regular , Ben thank you for serving me for 5 years By the way Pete no longer is the owner. the shop is back open under the hours of 10am-10pm m-s and i believe 12-8 sunday (hours may need adjustment but it's under new management as of february 2022z

These reviews are crazy. I planned to go here as I had an appointment near by and then I show up to…read morea place that barely looks open and legit and has many display cases completely empty. There was a nice but seemingly clueless guy who didn't know what I was talking about when it came to a delta 8 and had never heard of CBG then had no info about the quality and differences in their CBD products. So then he walks to a random cabinet behind the counter and pulls out 2 delta 8 disposable vapes. Because I had never used it before I decided to get one, which I regret. Once home I look up the brand (Cake) and it turns out it's an untrustworthy bootleg company.

Jay's Smoke Shop is the spot. Prices are really good and the guy who runs it is a great dude --…read moresuper chill, helpful, and easy to talk to. Never feel rushed and he actually looks out for you instead of just trying to sell anything. Solid place all around, definitely recommend.

Bought a $30 vape. Got home and opened it and it tastes like a literal burning wood fire. It's…read morestill full and I have the receipt and the box and vape. Called to see if they would swap it for one that wasn't defective and they refused. I explained that under Massachusetts law they have to repair, replace, or refund a defective item. They told me good luck filing a complaint with the state. I can't believe they have this many good reviews for customer service. Over a $30 defective product (which happens) they would rather have a complaint with the better business bureau and the attorney general's office than make it right. I guess I'm filing the complaints just on principal after how rude the guy was to me on the phone. I'll never shop here again......

For me it always comes down to customer service and Ricky is wonderful! I was visiting from NY and…read moreneeded a battery replaced for my elderly uncle. I stopped to see if he could suggest some place and he ended up telling me he could do it and five minutes later the watch was working again! He is friendly and polite. On my next trip to MA I'm going to go in and explore the incense and some of the other things in the store.

This place is small. cigar and cigar accessories selection is very small. a lot of hookah pipes and…read moreother accessories. nice salesperson. however the knowledge is also small. I have recently been turned onto cigar smoking. because this is close to work I went there to get a decent cigar cutter. total selection 3. knowledge of what I was asking about 0. I wanted 1 of the "perfect cut" cigar cutters, the ones with the back so that you don't cut more than you should... it's okay that they didn't have any but I was surprised to find the clerk had no knowledge of what I was talking about even when I showed it to her on my cellphone. I did see a very nice zippo lighter display case. other than that and the Red Bull I wouldn't come back here for anything.

I went in knowing nothing about vapes. The proprietor could not have been more helpful…read more I left with a great working product and no issues. 8 Anything having to do with Vapes you should go to Smoke and More.

Phenomenal selection, from tobacco, vapor and hookah. I live down the street and this is THE ONLY…read moreplace i will buy my smoking goods from. It is owned by the same person as Mackies convenience, which is located right next door. Always super friendly, has some nice atmosphere as well. Owner stay on top of his game in terms of prices and product. 10/10 recommended buying glass from here than ANYWHERE ELSE in the local area. Very reasonable price, and owner will do special orders if you know what you are looking for.

Customer service is awesome they remember my name every time i come in and the prices are good…read morecompared to other shops ive been in

I do not care if other people have given this shop less than 5 stars, but since I know about…read morecustomer service, shopping experience, and going to extra mile, the Washington Street Some Shop had them all. Randomly, I stopped one looking for a vaporizer, and I am not an expert, but the gentlemen there not only sold me the right device, but then, when I almost damaged it (yes, I'm idiot!), and had to go back, he made me feel like a friend, fixed the vaporizer and explained me how to use it. The result: a super happy customer. The store is so clean, well organized, got everting you are looking for. Near my office, so I will be back visitng them soon!!!

Rip off place. Looking foR replacement pods for my vape. Never payed more than $12 for the box of…read more4. This place wanted more than $20 for 4 individual pods. This place is a rip off and should be ashamed of their prices.

What's up Brian, I think you gave me the wrong coils for my new set up, I'll be in soon okay sounds…read moregood by the way everyone should shop here this store is the best of any vape store on the North Shore