Ok, so here is the update... they did fix the lights; turns out there was short caused by someone…read moreleaving the trunk open in the rain which is apparently why there was about a foot of water in the wheel well in the trunk. They did not however ever fill up the gas tank. So we took delivery of a vehicle with no gas... even after getting it fixed when they could have taken it next door and filled up they didn't. The tire sensor appears to have gone out according my BF - I guess when they fixed the short, it fixed that as well... The dealer kept hassling me for a binder and I told them that when we got the car back and were confident that we were going to keep it, I would provide them with the binder but that there was no need to add it to my insurance if we weren't going to keep it. Another thing that came up... a major accident repair was not disclosed to us upon purchase, nor did it appear in the Auto Check report (recall that's what we got when we asked for the Car Fax). But, apparently my insurance agent, while adding it to my policy found that there had been a major repair for body work costing over 9K. That was hard to believe considering that is half the worth of the vehicle (new ones NOW sell for 18K base) - I thought if a repair cost that much that they would just total a vehicle. Anyway, the failure to disclose does not sit well with me, but again, it is the BF's car; asked if he still wanted it and he said yea... so, we still have it... I would have turned it back over tot he dealer and gone and gotten the other one of which I spoke in Arlington. Although I said I might bump up the star rating, because of the failure to disclose the major repair and car history I have to keep it here. Am actually tempted to drop it, but, they were prompt in repairing the lights and the little guy who did it actually seemed quite good. So there is the update... bottom line is buyer beware; but that's really applicable I think to ANYONE when dealing with auto dealers. If I had to do anything different, knowing now what I know, anytime I go to purchase another used vehicle, I will be calling my insurance agent first since they have no vested interest in the transaction and in this case, found what apparently the dealer and Auto Check couldn't. There you have it folks. Cheers @

Please save your time and money and stay away from this place. They sold a Jeep to my uncle, and…read moreafter just two weeks, the car started having many issues. He took it back to them to check what was wrong, but they said they couldn't find any problem and were very unhelpful regarding the warranty. On top of that, we later found out the car is salvage, and they never disclosed that to him. This has been a terrible experience. I highly recommend staying away from this place. A lawsuit will be coming soon.

If you're considering selling your vehicle to CarMax, Carvana or any of those other buyers…read moredefinitely stop by We Buy Autos. Ricky at We Buy Autos beat the Carmax offer by $900 and the Carvana offer by $2,000 for my Toyota Tacoma. It was also quick and painless. I highly recommend them.

We are Car Max customers. When we were driving into CarMax for an appraisal, a toothless guy gave…read moreus a card from We Buy Auto's. (right across the street) We were skeptical, but gave them a chance. They bought our van for $500. more than CM! It was SO easy, and seamless, and the check cleared that day! Our van was in tip top shape, with low mileage. We were very pleased with the amount we sold it for. Much better, and safer than trying to sell it on our own! Go see Ricky if you have a good running car to sell.

It was a very smooth and easy process. Very convenient for the seller. Took around one hour and we…read moregot a good offer. A check was issued on the spot. Raymond R. was very professional and explained the whole process very clearly.

I dealt with Jacob at the Columbia, MD branch. He was courteous, professional and helpful at all…read moretimes. There was no pressure to sell the car, just a question of what would it take to get the deal done. The whole process took about 45 minutes. The whole process from start to finish was great. I was skeptical at first as I had not heard of webuyanycar.com before. However my research showed they had been around for a few years. I went to them straight after getting my car appraised at CarMax. I told them this but they did not ask what price I had been given. After a short examination of the car they quoted a figure a little higher than CarMax. We agreed on a price and the paperwork took about 15 minutes. I walked out with a printed Wells Fargo check. I sold my car on Monday night, paid the check into my account on Tuesday and the funds were available on Wednesday. They even paid for my Uber ride afterwards! I would highly recommend webuyanycar.com to anyone looking to sell their car.

Very professional. Got a fair price for car and they came to me to pick it up. Highly recommend.read more

I had a great experience working with Emils & Dante @ Nico Buys Cars.They offered me a great price…read moreon my vehicle and they were both professional and courteous. It was a smooth hassle free experience. I would definitely use their service again and highly recommend them to others. Kingsley K.

I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

Do not buy a car from CarMax Laurel…read more Last month, my husband and I purchased a 2025 VW Atlas Crossport from this location after paying to have it transferred from the Dulles, VA store. One of the biggest selling points was that, despite being used, the car looked nearly brand new. Two days after purchasing it, we took the vehicle to our local mechanic for a multipoint inspection. CarMax told us that although they inspect vehicles transferred from other locations, they are not obligated to share the inspection results or disclose any maintenance or repairs performed before the sale. They couldn't even confirm whether the car had received an oil change. Our mechanic identified a few maintenance items that should have been addressed before the vehicle was sold. We brought the car and the report back to CarMax, and they agreed to complete the repairs at no cost. A few days later, when we returned to pick up the vehicle, we immediately noticed multiple scratches that were not there when we purchased it. Some were several inches long and had gone through the clear coat. A service technician acknowledged the damage and suggested it was probably caused by the car wash they use, as if this was a common occurrence. We were told the scratches could be touched up and would no longer be noticeable. After yet another trip to the dealership, the scratches were still obvious. We spoke with the service manager and requested compensation for the damage that occurred while the car was in their possession. They offered to explore repainting the affected panels, but admitted that matching the color perfectly would be difficult and could potentially make the appearance worse. They refused to provide any financial reimbursement, stating that because the vehicle was already used, they could buy it back and resell it for the same price we paid. CarMax acknowledged that the damage occurred while the vehicle was in their care, yet they refused to compensate us for the diminished value of the vehicle or for the repeated inconvenience of multiple trips back to the dealership. The entire experience made it clear that once the sale is completed, customer satisfaction takes a back seat. Save yourself the frustration and buy from a dealership that values accountability and customer service--not just closing a transaction.

Gus was cool and helpful, and they even beat CarMax's offer--but that's where the positives end…read more They initially quoted one amount, then paid out hundreds less with no heads-up until after all the paperwork was signed. The excuse? They "rounded," used a 21-day payoff instead of the standard 15, and passed on loan company fees to the seller. None of this was disclosed up front. Also, their hours are listed wrong--they close at 7, not the time posted online or on the door. I found that out the hard way. Bottom line: Do your own math, double-check everything, and be ready to call out the BS (not Gus--he's solid). Personally, I'd recommend going across the street to from carmax instead.

This place is so unprofessional. First time ever selling a car and the guy originally working…read moredidn't even test drive my car and gave me a price on it just by looking at it. I had to get my title sent in and then the sale would be on! So fast forward to the Next day. His boss comes in and the whole thing went left. He provided me no insight on what I'd be getting and gave me the run around, and they have some lame promotion saying they'll outbid carmax on a sale. If not you'll get $200 bucks! What a joke. Don't waste your time here just a bunch of shifty guys looking to make you feel dumb. PS. This is the Laurel location by the way! P.S.S Learn that you're in customer service so try and appease to your customer ya know...