We brought a car in we had recently purchased and Aron and the Nealy team took such great care of us!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure! read more

Sam's the Man!!!!! Great experience at Nealey's in Pasadena. Great price on an oil change with Sam at the reception desk making sure my car was handled as quickly as possible. Total professionalism!!! To borrow a line from Arnold, "I'll be back!" read more

DONT COME HERE if I could give 0 stars I would...Brought my q50 to this shop for a code diagnostic on June 29th or 30th, when I walked in and told them my issue...the first thing I was hit with is "i'm gonna be honest you should just replace the whole transmission, we've done about 8 of these and they all fail within a week" (Remember that for later)...conversation goes on and I have them do the diagnostic. I was assured that they have a technician with 40+ years of experience back there so I was sure I would be taken care of...About a day or 2 later they call and let me know it is my valve body (I had a feeling it was) they then quote me $6700 to replace the $2100 part, but I have a warranty company and I was just gonna let them cover most of so I told them to go ahead with the job. But get this, they call me back a couple days later and all of the sudden I need a new transmission BADLY, it's beyond repair and some more bullsh** ($13000) LOL at this point I knew I needed to get my car outta their hands...I obviously take my car somewhere else and in 2 DAYS what do you know my q50 is back on the road with the SAME transmission for $1300. There's so much more I could add but u guys get it just stay away from this business genuinely, it's a joke...either they're snakes or they don't know wtf they are doing in that shop but i'll let you all decide that. read more

I needed a pair of tires for my wife's KIA. Nealy Tire & Auto ordered them in for the next day, called me to let me know they arrived early. I drove to the shop and they had me out the door in about an hour and 15 minutes. Hats off to Don and the crew! I will definitely use Nealy again when my other vehicles need service. read more

Horrible shoddy overpriced...had to have another shop come behind and fix what they didn't finish / installed backwards !! Left a message for the owner to call me ...crickets...run the other way to any other repair facility...they get a 0 Mr Nealey..I emailed at address you provided...please feel free to call me Update...after speaking to the owner he has reimbursed me for the 2nd shop cost to fix/correct what his didn't ...hopefully he can get better experienced competent staff/crew and regain standing...I wish them the best read more

I had to tow a different car to Neely and turns out it needed a Starter and Battery! As usual, they were Great! Had it fixed the next day and I cannot Thank them enough! 5 Stars! read more

I found Nealey Tire & Auto online when I needed to get my car inspected for the Maryland State Inspection, and I'm so glad I did! Booking an appointment was easy--you can do it online or by phone. I went the old-school route and called in. I appreciated that they sent a helpful text reminder the day before my appointment. Danielle, who greeted me at the front desk, was lovely--she answered all of my questions and made the process stress-free. Although I couldn't get the necessary repairs done that same day, due to personal reasons. They had no trouble scheduling my follow-up visit. When they explained what my car needed, the team was clear and informative. The lead mechanic who did the inspection and repair work did an excellent job. On my second visit, there was a different person at the front desk, and he was just as friendly and helpful. Both he and the mechanic made sure I left with all the correct paperwork. This is a genuinely friendly and efficient auto shop--overall, a pretty awesome place. Highly recommend! read more

Last month I was in for my oil changed, since my vehicle has reached 100,000 miles I asked them to check my brakes. I was informed not only did I need brakes, but I also needed rotors. They showed me a picture of my brakes and how they worn they are. Coincidence is they showed NO pictures of the rotors. They attached a total repair order which stated front brakes and rotors needed as well a the rear, estimate was $1200 and would take up to 6 hours to do. I paid my brother-in-law to do the same repairs it took him just shy of 4 hours for $890. He was quick to call me during his work on my car to tell me no way did I need front rotors they were in perfectly good condition. When I went in person to confront the technician who did my assessment I was it is STANDARD practice for them to put rotors on the front. Standard for who? Your pocket not mine. I'm confident based on their response they would have replaced them anyway, whether I needed it or not. Very disappointed in NEALEY's because I've been going there for years with my vehicles. To me that's fraudulent negligence. Lesson learned, sorry for your dishonesty you just lost a faithful customer. Maybe they did this because I'm a single female I don't know, but it certainly woke me up about them. Trust is very hard to gain back. read more

I brought my Dodge Ram in because it threw a code for a misfire in the third cylinder. Nealey advised me to replace my spark plugs and coils, which I did at a cost of $2600. A few days later I got the same code, I brought it back and they said now that they are really looking at it I needed a new engine, and they charged me $950 for that diagnosis. If they had diagnosed it correctly to start, I would never have done the original work. I left there and took it to another mechanic for a second look. The truck ran incredibly rough and the check engine light was blinking. I made it to the second shop who said Nealey didn't reconnect the wires to the coils and that's why it barely made it down the road. I contacted AJ Nealey by mail, then online at his website and with his service follow up surveys and he has never contacted me to discuss the issues. We are out $3500 with no resolution. I would never recommend this business and I don't think they stand behind their service. read more

I brought my car in for an inspection, and everything from the inspection to scheduling the repairs to the speed of the repairs themselves to the results were as stress free as it could have possibly been. Mr Jessie was incredibly helpful in assisting me to understand what it was my car needed and helping me set it up. They take pictures/videos and offer very in depth explanations behind everything. Cannot recommend enough! read more

well i just got back from nealey auto.went in for back car light out. It took app 10 min an i was done. And the best part of going to nealey auto on mt road 21122. There was mo charge for bulb or service thats why i got to nealey auto. Customer service at its finest any time you go there. Great place to take your car or truck. " go nealey auto" read more

Visiting from Florida and had trouble with Ram 1500. Jessie and his team had me up and running in the same day! Johnathan walked me through the discrepancy and the repair. The Pasadena guys are top notch professionals and I highly recommend Nealy Tire and Auto. read more

The folks at Challenger took great care of my F150. They replaced both exhaust manifolds and did the job right with great determination to get the old corroded bolts out of the block. Can't say enough about this shop working late the night before Thanksgiving to get me back on the road. I will be bringing all of my vehicles to this shop! The shuttle service they offer when dropping off your vehicle is a huge plus too! read more

I live around the corner from Challenger Auto Truck. Jeff (owner) picked up my car while I was out of town to do a 120k mile checkup. The technician was very thorough and honest in his evaluation. They did all the necessary work and returned my car to my house!! Another day I had hit a curb and thought I had some damage to my car. They said to stop by and they checked it mostly for safety and said it was fine. I appreciated the peace of mind and the honesty.!! Lastly, I had an old F150 I was selling, they did a thorough analysis and gave me a report of what needed to be done. I had them put a new battery in then the new owner picked it up (I was out of town) Challenger took the tags back to DMV for me. I can't say enough about the honesty and integrity of Challenger Auto and the personal service. I HIGHLY recommend them!! read more

Challenger was reccomended to me by a trusted neighbor. I'm so happy I took their advice. I've owned vehicles for 30+ years and I've never dealt with a more professional and friendly mechanic shop. They are reasoanbly priced and pleasant to deal with. They even left me a thank you note with candy in my car :). Don't hesitate to use this company. You will not regret it! read more

Literally the greatest experience I've had at an auto shop in my entire life. Jeff and his team are knowledgeable and honest. When they made me aware of other things I needed to have done, they did so in an informative and non-salesy manner, which I really appreciate. I wish I was staying in town long enough to have them do everything they recommended! Will absolutely be returning next time I'm in the Maryland area and need ANY work done on my car. Top notch!!! Thank you Jeff and the rest of your crew! read more

Challenger Auto & Truck Service has done outstanding work for me several times. They not only diagnose any problem, but they follow up to make sure the problem is completely resolved. They do not push for extraneous work to be done. They just fix what needs fixed but do go over your vehicle to make sure they are not other things that need attention. Robert at Challenger, is an outstanding technician. He does great research. Our problem was looked at by 3 other auto repair shops and they all were not able to correct it though they did take a shot at trying. Robert diagnosed and fixed the problem. It did take a couple of things but he had us see if the problem was resolved after doing the most likely repair. This made the problem intermittent. He did more research and when we went back, the additional repair seems to have fixed the issue. Cars these days are very complex and he was very diligent at taking care of us. read more

Always great service, Its hard to find honest, trustworthy repair shops. This shop is 1 in a million.

I highly recommend Challenger Auto Repair for anyone that needs service on their automobile. Kenny is very knowledgeable and very kind to work with. My son and I are so happy with the work that was done on our Chevy Tahoe. The prices are very fair. Great place to go for service read more

Totally screwed me. Called me 2 years later to apologize and offered me a credit if I would use them again (and presumably stop bad mouthing them). Blamed it on being new in business. Could be true but that does not justify breaking my car and telling me to go to a dealer to get it fixed. There are plenty of good honest mechanics in the area and my experience was far from that here. read more

Before you do business with these guys make sure and get some other estimates. Cost of labor is ridiculous and cost of parts..

Horrible. Shame on them. They are by far the worst place to take a vehicle to. We've taken two there, and both times they wanted to add more work than was asked to be done. Oh, here's their motto "We are into safety." Well, as that is highly regarded and wonderful, it is all money to them. Best part, they will keep your vehicle for over a week before they even look at it. They will tell you things like "oh, we had someone out sick," or "You are next in line to be looked at," better yet, "Oh, Jeff will call you tonight," which, of course, never comes. You always, always have to call back. Not even one star deserved for them. Now, if they had garbage cans to do ratings, 5 Cans....for sure! Do yourself a favor, don't Go there read more

I was referred to Challenger Auto from a local business down the street. I am new to the area and was looking for a trusted mechanic close to my house, and I got the exact opposite. I walked in to inquire about a Maryland State Inspection and installation of two front headlight housings which I was providing. I was greeted by the owner Jeff, who I felt at the time seemed like a honest trustworthy guy. I would find out later that was not the case at all. There was only a few hours left in the work day so we agreed I would leave the car overnight and whatever he couldn't finish that night, he would finish the next morning and call me regarding the inspection. Well, the next day had rolled by and it was already 4:00 PM and I still had not heard from him. I called Challenger and Jeff answered saying that he had not finished yet and they were working on it as we spoke. Jeff also informed me that he inspected my vehicle himself, and that my vehicle had failed. He explained that the reasons the vehicle failed inspection were due to a bad wheel front right wheel bearing and a leaking power steering line amongst other minor things such as light bulbs, and windshield wipers etc.I had reminded him that I needed the car by the end of the day because my wife needed the car for a doctors appointment. His exact words were " WELL.. I GUESS IM STAYING LATE TONIGHT", and hung up the phone. I immediately made my way over there and spoke with a staff member who throughout the whole process remained professional and courteous. I asked for Jeff and was told he left for the day, so I guess he wasn't staying late after all or he was trying to avoid me. I waited for about an hour until they finished up and I paid my bill. I'm not writing this to dispute his prices, but I will tell you he had no problem ripping me off. When it came time to ask for the estimate for the repairs needed to pass inspection, there was nothing prepared for me. I left that day feeling like something was off. I ended up taking my vehicle to another certified mechanic who is not certified by the state of Maryland to conduct inspections, but can offer trusted advice about my vehicle. I left the car with him over night and he did a thorough check on the vehicle without finding ANY issues with the wheel bearing or the power steering line. I contacted the Maryland State Inspector assigned to Challenger Auto who is in charge of handling complaints with respect to failed inspections. We set an appointment to meet, and he would inspect the car himself and make the final call. Although I won't name the inspector, I will tell you he was extremely professional and knowledgeable about his work. It didn't take long at all for him to realize there was NOTHING wrong with both power steering line (NO LEAKS) and the wheel bearing. Jeff was told to issue my certificate and I was able to move on. If you ask me I will say he lied, if you ask him he might say it was a mistake. Either way there's two reasons I made the decision to make this public. 1.) Jeff called me to confirm the re-inspection and did NOTHING to try and rectify or mitigate the issue. 2.) Jeff did not show up to the re-inspection, nor did he call me following the decision of the inspector to pass my vehicle. I think he owed me a phone call at least. I have plenty of family and friends who own businesses and they all say the same thing, "this is not how you conduct business." I will NEVER recommend this place, and this is the exact reason why the average person has a hard time trusting mechanics. read more

I have never written a review but felt I should because of the incredible service I was given yesterday. I called yesterday midday to ask if they would be able to check a possible crack in the bushing of the control arm that had been reported by a Lexus dealer almost a year ago. I explained that we were leaving Sunday on a trip and wanted to make sure the car was safe to drive. They said they were very sorry but were too busy and couldn't see me until Monday which I totally understood since I was calling so last minute. I hung up and within a minute was called back and said if I could come in at 3:30 they would check it. I did, they took care of me right away and everything was fine with the car and I was not charged a penny. I have not been a customer before and I could not believe they did that. I would definitely go back. Incredible service! read more

I scheduled an appointment for 11am on Friday the 18th of May. I came in for an oil change and to check my a/c I was waiting there from 10:50am until about 2:10pm - I had to ask how much longer until my car was ready. I was told that they checked the a/c compressor and it was bad along with 10 other things they found wrong with my car. They told me to bring my car back to get a new a/c compressor installed and tire end rods (these were essential) which I was completely ok with. I then took my car in Monday the 21st of May around 7-8am - I didn't hear anything until around 6pm that same night from the manager Tony who told me he ordered a new sensor switch for my car because my car needed it and he didn't think I'd say no. I was told they he wasn't sure if they missed it or if it was just faulty all along and the parts/labor cost would be about $700-800 dollars. So now I'm paying $1300 which was the price given to me Friday to now being charged over $2000 - oh but he's giving me $200 off because they will need to keep my car for a few more days. I immediately hung up and called my parents and a good friend of mine who works as a mechanic at a dealership to explain this issue to me. If I am bring my car into your store and trusting you to make sure you see all the problems with my car first and then give me a price I SHOULD NOT be called days later to say YOU missed something but I'm going to have to pay for it?? That's not the way it works. At the end of the day I told them not to do anything else to my car and I'll pick it up. I received a call the morning of picking my car up that they would install the sensor free of charge because they messed up. I really did appreciate that but the whole thing could've been resolved sooner and with a lot less stress if they would've properly checked my car and made sure they knew what they were doing instead of seeing dollar signs first and trying to nickel and dime me because all they see is this young 24 year old girl who won't know any better. read more

Was looking for a reputable, i.e., honest, repair service. Since this is a AAA authorized repair facility I thought I'd give it a try. Haven't been disappointed so far. Will continue to go there for service to my 2 vehicles. read more

Update: I had some technical issues with an aftermarket part. Jeff and the crew at challenger worked with the parts supplier, identified the issue and got me sorted. I am more than pleased with the work and service and can't say enough. Two 5 star reviews says a lot. read more

I am new to the area and I am always apprehensive on who touches my vehicles. I received a flier for Challenger and the family photo on the front caught my attention. Incredibly pleased with Jeff and his crew at Challenger. Very personal care and they took the time to explain details to me about my truck. When he found out I was military, he had his kids stand up and say thanks. The entire family is great-I met them all. Jeff believes in personalized care and taking time to make customers happy. He doesn't cut corners but doesn't try to squeeze money out of you. Excellent customer service with the right idea of what it means to provide quality service to customers. They have another customer for the time I'm here, and I will recommend them to everyone. Thank you Challenger crew! read more

Excellent service! The owner, Jeff, was very kind and knowledgeable. Prices are higher than other shops but Jeff tells you that before you get things started plus you get what you pay for which is the best parts and great reliable service. I will be using them again! Thank you Jeff and crew! read more

I had a great experience here. The staff are very accommodating and customer service oriented. I have never heard of a repair shop giving you a loaner vehicle for free. Here they did just that. They kept me well informed of everything that was going on as well as the cost of the repairs. (Btw, It was a little less then the quoted price). My vehicle has seen it's fair share of mechanics over the past few years and none were able to fix the problem. Challenger took there time and finally fixed my vehicle correctly. It's hasn't run this good since the day I drove it off the dealership lot. I would definitely recommend them. You won't be disappointed. read more

My vehicle was there almost two weeks. Kept getting excuses why it was taking so long such as employees calling out sick. Kept getting told to call back the next day. When I went in person to see what the holdup was the owner cursed me out in front of my son with an F bomb. I was a loyal faithful customer for several years until that time. Will definitely NEVER go back. read more

When you first walk into the waiting room, it looks more like a clean, inviting & comfy living room. I was greeted by a mechanic, whos personality & smile were just as nice as he is nice looking. Lol a little bit of eye candy ladies. While they were finding the slow leak in my tire, i asked them to check my air filter to see if i could go a little bit longer before changing it because $ is tight right now. (another shop said i needed one) & to check my headlight because it had been working only some of the time. Most shops would have taken advantage of this opp to get me for some extra $. Not only did they plug my tire, but they also let me know that the last shop lied about needing a filter. They also told me that a piece in my wire harness for my headlight was melted. Instead of quoting me for the entire wire harness, they are in the process of finding just the piece thats melted, to save me some $!!! They TRULY have earned a customer for life!!! Thanks again so much guys read more

Weird to see the low rating for this place, every mechanic I've talked to here seems knowledgeable, customer service is on point, and they are fair on pricing. One thing they definitely don't do is run up a list of repairs and try to get money out of you. If you show up ask them to look over your vehicle, pretty much everything they tell you is going to be accurate. Service is always timely (this place is always pretty busy so call ahead and plan out), and they only use good quality parts. read more

I went there for an opinion on a car and not for repair. Jeff was very straight with me. It seemed pricey for just a pre-purchase inspection but, at the same time, it was totally worth it. The good thing about Jeff is that he didn't give me advice just as a mechanic but that he has been in the used car dealership business in the past and he will give you some inside details of the business and why we as buyers must have a vigilant eye when it comes to used cars. read more

Jeff, Phil and all of the guys at Challenger have been absolutely amazing to deal with!! I have had a couple problems with my car and they have been so great at helping me!! One of the problems they just had me come on in and they temporarily fixed it so that I did not have to wait. They go the extra mile to help out their customers and it is so evident that they truly care about their customers and service!! I live in Pasadena and I will not take my cars anywhere else!! Highly recommend Challenger Auto to anyone looking for an honest mechanic who will go out of their way to help!! read more

Polite people, but I definitely won't go back. Being in the military, I always have to find a new mechanic when I move, and it can be frustrating at times, but that's the life. Definitely run into those that like to take advantage of military and other non-locals. What I learned from this experience was to not just go to the first guy that pops up on Google. Anyways, after a day they told me my truck was next in line to be looked at. 24 hours later I called to inquire, and it was 3rd in line. I was told they made a mistake, but who knows for sure if it was accidental. Owner did apologize for the mixup and complete lack of communication, so I decided to give them another shot. Quote came out to around $500 for two ignition coils. Seemed high so I called several mechanic friends that aren't local. In their words the estimate was "criminally high", and they told me to run and never look back. I told Challenger not to do the work, so I took it to another guy the same day who did it in 20 minutes and charged me $100 ($80 for the coils, $20 for labor). That was less than Challenger's diagnostic fee ($150). Basically I paid $150 for them to take 3 days to tell me the same thing I learned at Auto Zone for free in 30 seconds. I'll be spreading the word to everyone on Fort Meade, and make sure none of my fellow brothers and sisters in arms get taken advantage of by businesses such as these. I've had some great mechanics in the past, so maybe my standards are too high, but I would recommend that people (esp military and other non locals) avoid this place. read more