Good quality of care I've been seeing doctor Yen since I was 10 years old she has always been honest with my treatment and procedures over the years in making sure my teeth are taken care of. Office is clean per usual and I was offered a free to treatment to check my oral health using an oral fitness check which was a nice free service. Overall this office is nice and honest. read more

Eastvale Smiles Dentistry - Thank you for my cleaning - General Dentistry Near Me - Eastvale, California

I moved to Eastvale and had to find a new Dentist after being with one for 40 years, it was pretty scary. I am a retired Nurse, and know what good care looks and feels like. I have been a patient for 5 years, the staff and the state of the art equipment and technology is BEST in CLASS, ensuring patient's receive only the best and newest dental care and treatments. I was very impressed with the knowledge each staff member shared with me, to educate me on what my treatment plan was and they took time to answer my questions. I am thrilled I have such a professional dental care team. You will love Eastvale Smiles. If you are looking for a full service Dental care team who is A++, this is your place. Nurse Laurie read more

I checked in at 11:49am and was still waiting at 4:36pm -- nearly five hours. This isn't a one-time issue; every visit here, even a simple cleaning, takes hours. The staff is friendly, but friendliness doesn't fix chronic overbooking that costs patients an entire day. What made it worse: they were quick to collect a $1,200 payment -- higher than other dentists in the area -- but slow to actually deliver the work. When I've raised the wait times, I've gotten excuses rather than solutions. I don't like leaving negative reviews, but future patients should know what to expect. Plan to lose your whole day if you book here. I'll be finding a different dentist. read more

Eastvale Smiles Dentistry - Check in time 11:49am. - General Dentistry Near Me - Eastvale, California

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This is an honest review based on my personal experience. Please note that I waited until I received a second opinion + treatment from another dentist to leave this review. I made an appointment with Eastvale Smiles Dentistry for a cracked premolar and a routine scaling/cleaning. This dentist is in-network for my insurance.   They quoted me a little over $1200 for a porcelain crown, and close to $400 for irrigation and a laser for my gums. They said even with insurance, I would need to pay close to $700 for the porcelain crown and over $200 for the recommended gum treatments, because my insurance provides only 50% coverage for the crown. This is simply not true - I have a robust dental insurance that covers 80% for porcelain crown, and 100% for periodontal maintenance and periodontal scaling. I haven't even reached the yearly limit so irrigation and lasers should have all been covered if I really needed them. My husband, who has the same exact dental insurance as me, has received these same periodontal treatments, completely free of charge at a different dentist.    At this point, I already knew I needed a second opinion but still decided to get the routine cleaning done here, since I took time out of my Saturday morning for this appointment. There was some sort of an internal miscommunication on their end and the doctor ended up doing the cleaning instead of the dental hygienist, whom I was originally expecting to see. In summary, this was the most painful and abrupt cleaning I've ever gotten at a dental office. From my past experiences at other dentists, they always took their time to remove buildup as gently but effectively as possible, and it was NEVER painful. My gums stung for several hours after the appointment, which has never happened before.    I went to another dentist in the area, and they recommended that I get a regular filling instead of a crown, since a crown is way more invasive. I ended up getting a filling, which my insurance covered 100%, and I paid $0. Even if I were to get a porcelain crown, they quoted me $160 out of pocket. I understand that different businesses have different rates, but $900 vs. $160 is a pretty steep difference. I agree with the other reviews that the doctor and the staff are friendly but please do your research and have a solid understanding of your insurance coverage before receiving treatment from them. read more

The dentists Dr Yen, and Dr. Mina are very friendly, and provide great care to patients. They have a gentle touch and make patients feel comfortable. The office staff is not so great with patients. I called to confirm the appointments for my for children, which were scheduled in August and September of last year. The office informed me that unfortunately they would have to reschedule two of my children's appointments for different days, as their office policy did not allow more than two family members to be seen in one day. I confirmed that I would be available that day, as I had it off and would be able to take all of them even at different times. They were firm with their office policy that they would not be able to accommodate more than two family members in one day. This is our fourth family dentist (after multiple moves through California) and I have never run into that issue with any office. I am not sure if this is a new policy, but the office did schedule the appointments for my children, I did not schedule them on their online portal. The office wait times during the summer were great, very minimal, perhaps because they were morning appointments. But the appointments in the afternoon tend to run longer wait times. read more

I'm not sure what the issue is with this dentist. My husband isn't big on getting his teeth cleaned, it has been a while. The last time he went was before a surgery and they required him to do a deep cleaning and then found multiple items "wrong" so he went with their suggestions and it cost him over $1,000. It's been about 2 years since this happened and he went back for a cleaning and they said he is required for ANOTHER deep cleaning for $800+. Doesn't a patient have the right to choose the amount of service he needs. So now he wasn't over an hour of our family day to go to this appointment and they refused to do anything unless it was the amount they wanted him to pay. Absolutely ridiculous. read more

First initial visit and a very relaxing experience. Staff very friendly and helpful. Sure glad, I found experience dentists. Thank you Mina Shikhly DDS for your kindness, patience and support. To all the Staff. Will recommend. read more

The dentist isn't exactly my favorite place to be, but Katie made the experience great. She did a spectacular job cleaning my teeth. No pain except the bit I deserved for procrastinating so long. The new young lady at the front desk was also very kind and welcoming. She has a bright future there. Overall, a very positive experience. read more

I've been a patient at this dental office since it first opened. I remember when Dr. Amy Chau (the owner) would come to my workplace to personally promote her services and attract new clients. For the first few years, the experience was great. However, over time, the quality of customer service and communication has seriously declined. Every time I schedule an appointment, I always book both my exam and cleaning consecutively. However, when I show up, or when I call a few days prior to confirm my appointment, they never have both appointments listed in their system. Despite having confirmation emails for my appointments, we're never on the same page. To make matters worse, my scheduled times are always moved without any prior notification. They're consistently overbooked, and the wait times are unreasonably long. It's incredibly frustrating to deal with these repeated issues, and it's becoming a pattern I can no longer ignore. Today, I had an issue with another appointment I made in August. I scheduled it well in advance (three months prior to be exact) for Saturday at 1:30pm. Today, I got a call from the manager, Crystal, telling me that the doctor's schedule had changed and my appointment would need to be moved to 10:00am or to the following Saturday. As if that wasn't frustrating enough, she then tried to charge me a $100 deposit to hold my appointment because it was on a Saturday, citing a new policy. She explained that this was to "reserve my spot" because they are having issues with too many patients requesting Saturday appointments and then cancelling without notice. Here's my issue: Don't call me two weeks before my appointment asking for a deposit. You should've informed me of this policy when I made the appointment three months ago. Whether it's a new policy or not, patients who booked before the change should not be penalized. To make matters worse, I requested to speak directly with Dr. Chau and asked to leave a message for her to return my call at her earliest convenience so she could be aware of the ongoing issues I've been facing with her office staff. Instead of simply taking my message, Crystal had the audacity to ask if it was about the deposit. She then told me she'd deliver my message to Dr. Chau herself (which I honestly don't trust her to do) or suggested I leave a note through the "My Chart" portal--which most know that Dr. Chau likely doesn't personally read those messages and relies on her staff to handle them. This is not just unprofessional but also completely dismissive of my concerns. The lack of management, poor communication, and complete disregard for clients like me is exactly why I'm now searching for a new dentist. I'm done with this office. read more

I have had several positive visits to Eastvale Smiles, however, recently I have been receiving an unusual amount of conflicting information regarding accessing X-rays from another dentist office, the deposit and cancellation fees for Saturday appointments, and coverage for my insurance. It seems like their front office staff might need extra training, but all of their other services and staff have been excellent read more

I wish we could give a zero. Crooks. Rip off. Absolutely disgusting how these people are ripping people off. Almost $500.00 for a deep cleaning, but won't do a basic cleaning at all unless you sign for that $500 cleaning. I will also be reporting you to the BBB how you are still in business is beyond me. Don't go here unless you have extremely deep pockets. Or like giving away your money for services you don't need. read more

First and foremost, I'd like to say that I don't have any complaints with any doctors in this clinic. All the doctors I've met were really nice and accommodating. It's actually their front desk personnel that I find upleasing and rude. I needed to have a new crown and I requested if they could submit pre-authorization to my insurance prior to me scheduling the procedure to see how much my insurance would cover. They did send it and received a response that it was denied and that I have to pay eveything. I am with United Concordia (military) and when I called to find out why I was denied of my 50% copay, the insurance told me that there were unncessary documents specifically the explanation of benefits back in 2022 that this clinic sent over and there was no narrative about the Xrays, etc. and so was the reason why it got denied. The insurance advised me and their receptionist (Janice) on 3-way call to resubmit the specific docs. The insurance provided a list of what to resubmit and their receptionist jot down notes. I called to follow up the next day and the person named Alina who was the manager in this clinic sounded unhelpful and rude. She specifically said that she will resubmit it but couldn't see if there was a narrative because the attachment was not loading, then I said in a worried tone that if she could make sure that there is really a narrative b/c that was the specific document that's missing according to the insurance. The next thing I heard was she sounded rude speaking so highly of herself saying "I know how to do my job" after I requested to please make sure that it is really there attached if she resubmits it. It was not only one but a couple more employees of this clinic that seemed unaccommodating when I was dealing with my case calling back and forth hoping for them to help you as a patient instead of sounding lazy and not wanting to do anything to help you. They forget the basic role of their job which is to provide "good customer service and be empathetic." They are unhelpful with unpleasing personalities who didn't want to do their job which made me decide right then that it's time for me to find other dental clinic. read more

They refused to give me general filings for my teeth and insisted I get something else that was out of budget and judging by the other reviews I can see that they're just money hungry and trying to make the most money. read more

Another great visit at Eastvale Smiles. Friendly and courteous front desk staff and Amy takes the stress away, she's the best dentist. Skilled, compassionate and honest, she goes out of her way for you. Thank you Amy and team at Eastvale. I appreciate you. read more

Kind. Communicative. Knowledgeable. Very clean, high tech facility with staff that go above and beyond to explain every aspect of your care to you. They took care of an issue another dentist was unsuccessful at treating and they did in a timely manner with great care and gentleness. read more

This morning I received an email stating that I will be receiving a refund to a card that is not mine. When I called the main office to share my concerns I was told that it was the card I used that day but when I asked for them to confirm the card attached to my account (as I am concerned they mixed up someone else's credit card with my account) they shared they don't keep cards on record and the money should be returned through check. At this point I'm even more concerned about the safety of my information. I expressed my concerns about this and shared that I want to make sure the correct person receives this money & they said the money has already been sent out so if it kicks back they can send a check. Hoping this all gets cleared up but definitely feeling concerned about internal systems & confused on what is happening. read more

If you are like me and have paid thousands (out of pocket) each visit for crowns, please check with your insurance company to make sure you did not overpay. Every visit I always confirm with clinic if they are in network and if the type of crown is within my insurance coverage since I have been dropping at least 1k per visit. My most recent visit I was told that if I "donate" $100 to their Arizona clinic charity I get $30 dollars off. The audacity... And there I was sitting on that dental chair thinking.. I myself need financial help since every visit is costing so much!! I recently won a Grievance against Eastvale Smiles. Please see photo. Lately its been a challenge finding an honest dental practice. So frustrating. read more

Eastvale Smiles Dentistry - Grievance - General Dentistry Near Me - Eastvale, California

I was reluctant to go to the Dentist because of bad experiences, I love this office I highly recommend them, the staff is awesome, they make you feel so comfortable, and welcomed, Dr Patel is great, she is personable. and makes you so comfortable, the Hygienist is also great and personable makes you comfortable read more

I scheduled an appointment as a new patient to get my teeth cleaned. I'm fortunate to have dental insurance which fully covers this. I had read good reviews about this office and was looking forward to establishing care with a dentist in my area instead of driving all the way to Newport to see my old dentist. The front office staff was professional and they took me back in a timely manner, however that's when the "upsell" started. Sixty minutes later I was presented with a quote for almost $3,000.00 for laser gum treatments and other dental work that I did not need. They have a modern office with very expensive equipment as well as an extremely expensive EMR system (EPIC). With these expenses as well as the very competitive and saturated General Dentistry field, I can see why they would try to upsell their patients. However, all I needed was a simple prophylactic dental cleaning. I left the office very disappointed. Also, my insurance company was billed for the prophylactic cleaning that I never received. read more

DO NOT COME HERE! If I could give zero stars I would. These lying dirtbags will take your money and never call you back when requesting a refund! Sister got her wisdom teeth taken out, we have picture proof she could NOT have been asleep for more than 20 minutes. We were charged for the full 1 hour of general anesthesia. If you do not want to help me or respond to me, the dental board will! Get your damn lawyers ready cause we will sue! These unprofessional and incoherent workers will not help you out whatsoever. They completely lied in our faces saying they had proof with vital signs and reports of my sister being asleep for the full 1 hour. That is so funny! They can now take vital signs from ghosts! Hilarious little game they play of stealing patients hard earned money for their own gain! Shady, shady business. DO NOT COME read more

Do not recommend coming here. Came as a new patient for an exam and cleaning. Left without a cleaning after declining their $3000 treatment recommendation; "it's not guaranteed with new patient exams, but I could wait 30 more minutes if I wanted to get a cleaning." This visit was a complete waste of my time. Most dental offices I've been to are fair and reasonable, not this place. I will be going back to my original family dentist 45 minutes from this office. read more

I want to thank all Eastvale staff Vanessa .s Veronica Clinton Damein Dr Shauna , was absolutely amazing she listen to my fears and she went above nd beyond to make sure i was in the best care, she absolutely made me feel very comfortable Dr. Baghdri , thank you Dr Sham I can't thank you all enough, I totally recommend this lovely Dental office April .z read more

I typically do not leave any reviews on Yelp, but felt the need to leave one. I finally found a good dentist practice to go to, where I feel comfortable. Dr. Amy was wonderful and offered to deep clean my Invisalign retainers (that I had received from somewhere else long ago), which had some build up over the years. It looked way better when she returned it back to me! Thank you Dr. Amy. Cherise, the hygienist, was FABULOUS!!!! She was gentle and was very nice. It's been a while now, since I actually found a hygienist, where I did not fear getting my teeth cleaned. She was patient and kind through the whole process. Now that I found her, I'm definitely keeping all my cleaning appointments with her. Five stars all the way around!!!! read more

I agree with ROSA S.'s review 100% ! Wish we could give a -0- too! Amazing that I just had the SAME experience! They tried to take advantage of me too! I scheduled a regular teeth cleaning. After taking 25 + X rays at a Medicare reimbursement rate of over $1,000, they told me I was too old for a basic cleaning and had to have a deep cleaning first!! ( I'm a YOUNG 78 year old grandpa!), as well as $3,000 worth of other treatments. Of course the Medicare Deep cleaning price is over 3 X the rate of a basic. So I and my dirty teeth left. I found another dentist within an hour that was happy to clean my teeth with no hassles!!! read more

Beware of fraud and unethical charges on your insurance bill. This office bills your insurance with a multitude of line items that are unspecific treatments which falls onto the patient to pay out of pocket. When asked about the unspecific treatments the front desk has no clue what was performed. Billing and reconciliation is a mess. I went in for a second appointment when I had money left from my benefits but was told that I have already exhausted all of them from the first visit. I even showed and verified with insurance on the phone and through the app but they told me to pay upfront and if insurance approves they'll reimburse me. After a few months when the billing was settled, I looked into my account and noticed that I had left over benefits still and was handed a $50 bill for an unpaid annual deductible?!? I even got calls from their office threatening me to send the $50 owed to collections when it was my first time seeing the bill. I called the dentist office and the person I spoke with in the phone was giving me such a hard time, so I called and verified with my insurance, online, and through the app..EVENTUALLY they said screw it and told me they'll just write it off. There's some real issues with their billing department and issuing claims that I think are unethical and fraudulent. I would look elsewhere to get any dental procedures performed. There are other patients who have wrote the same thing about the office and their billing practices. Beware and vigilant of what they are charging you. read more

I'm so grateful for Dr Amy Chau is very skilled in her profession. She made me feel at ease with my procedure. Took her time to make sure I wasn't in any pain. She has a cherry disposition and is an absolute delight as well as her staff. Thank you!! read more

I recently had a disappointing experience at Eastvale Smiles Dentistry, primarily due to the poor customer service at the front desk. When I arrived early for my teeth cleaning appointment, I waited patiently for the two busy staff members to finish their phone calls. After around five minutes, I approached one of the staff members, a lady wearing glasses seated on the left, to inquire about the pricing for different cleaning services. I explained that I was paying out of pocket and needed to know the costs upfront. The conversation quickly became frustrating. When I asked for a price range for basic versus deep cleaning, the response was dismissive: "I don't know the cost until you do the X-ray." Confused, I reiterated my request for an estimated cost, emphasizing that I understood prices could vary but needed some figures to consider before proceeding. The staff member's patience seemed to thin rapidly as she repeated, "I don't know, based on your X-ray result." Persisting, I explained again that I was merely seeking an estimate, especially since I had no dental insurance and everything was out-of-pocket. Her reply was curt and unhelpful, indicating that without an X-ray, which costs $50, they couldn't proceed or provide any service prices without doing the x-ray first. And she informed me that the clinic would still charge me $50 for the X-ray even if I decided not to proceed with the cleaning service. When I pressed further for at least a rough estimate, she became visibly annoyed and said, "Well, I'm not a doctor, I don't know what service you need, but sometimes it will cost about $1000 if you can afford it." This interaction left me extremely disappointed. I was not demanding exact figures, just a basic understanding of potential costs. Her attitude and unwillingness to provide any form of guidance were not only unprofessional but also entirely unhelpful. I ended up canceling my appointment and walking out, yet I doubt she processed the cancellation as I later received a reminder text for the appointment. This experience was disheartening. I believe as a customer, especially one without dental insurance, I deserve to know the estimated costs of services. The lack of transparency and poor customer service at Eastvale Smiles Dentistry has discouraged me from returning or recommending this clinic to anyone. read more

Do NOT use this dentist! You will feel like you are at a used car lot. They refused to perform a simple tooth extraction unless I agreed to pay for a bone graft, which came out to $1445. I have elected for extractions in the past from my old dentist and not once did I have to agree to a bone graft before the procedures were done. They take advantage of your pain to boost their profits! Do yourself a favor and do not use this dentist unless you want your wallet to be in as much pain as your tooth. This isn't healthcare, it's robbery. read more

This place only cares for payment and not the satisfaction of the care they provide. I went in to fix an implant they had previously put in because it was loose and uneven and their response as to why I would need to buy a whole new implant after I already paid almost 2k for an implant a year ago was because my full-grown adult teeth are " still growing ". I am 27. read more

I have called numerous times to try and resolve a billing issue and they refuse to assist me. I have asked for a call back from management and no one calls and they refuse to provide me any contact information. They have now sent me to collections for their over site! read more

I read the bad reviews and chose to ignore since my insurance covered this location. Everybody that works in this office is a scammer. From the hygienist, the dentist, to the scheduler. I went in for a cavity and wanted my tooth pulled and the dentist argued with me for about 10 minutes that I shouldn't. As if she was the one going to cover the bill. Anyways, they wanted $16000 for a deep cleaning, laser treatment for gums, root canal, and supposedly my 10 cavities. I said just do one cavity and I'll reschedule to come back. The scheduler then tried to sell me on curadont which "repairs the enamel so a cavity won't form". I asked my sister who is a dental assistant what that is she said her dentist doesn't even have it in her office bc insurance doesn't cover it and it doesn't make sense if there's no cavity. Greedy money grabbers. I went to get a second opinion and the dentist told me I had zero cavities and they lied to me. Showed me the X-rays he took at his office and showed me I had zero holes in my teeth. Absolutely insane. Anyways I got my root canal and deep cleaning done for $600 somewhere else. Stay safe and stay away read more

Another trip to Eastvale Smiles! They got a cool new 3D X-ray machine, super high tech stuff to get a better look at my wisdom teeth. Jamie made the X-ray process super fast and easy. Mia, my hygienist was gentle too. Seriously always have a great experience here. If you're looking for a dental office, THIS IS THE ONE! read more

Eastvale Smiles Dentistry - Dr. Yen is seriously the best!! - General Dentistry Near Me - Eastvale, California

The staff is nice enough. I thought they were okay. Due to not being able to afford healthcare, it had been a while since I was able to receive any type of dental or health treatments (talking years), and they were nice about it. Despite their nice attitude, I'm pretty sure they've committed insurance fraud with me. My statements absolutely do not match how much I have been charged and have had to pay. I was quoted for one thing with printouts, and my statement says a totally different number and double charges. I've been trying to pay off the debt I racked up coming here for the past year, and I'm still not halfway yet. I stopped going because I'd had a feeling after my last appointment that I was being overcharged, and I'm now going to be reaching out to my insurance and the board after seeing other people's reviews about this too. read more

I had a disappointing experience with the front desk staff. When I arrived at the office, I waited almost 10 minutes while one front desk staff finished a phone call. Afterward, she informed me that I needed to come back another time because the doctor would not be able to see me. Additionally, she mentioned that the office does not open on Saturdays, which contradicts the information on the website. I remained polite throughout the interaction, but I felt that my time and experience as a patient were not respected. I believe this situation needs to be addressed for better customer service. I am an honest person. I arrived 12 minutes late due to work and traffic. Vanessa said there is a 10-minute grace period, but I checked their website, and there is no policy stating that 10 minutes is the grace period. Also, how many times has the dental office let customers wait? Sometimes it can be over 20 minutes, right? Every time, we as customers are understanding and respectful to the office. Also, If you wanted to cancel my appointment, you should have told me right after I walked into the office. That would have been acceptable too. read more

Went to Eastvale Smiles to get some much needed dental work done that I had been putting off. It was a root canal and a crown. Once I arrived, everyone was very accommodating and made me feel comfortable and right at home, from the front office staff to the dentist. I'm very happy I gave Eastvale Smiles a try. This will be my new dentist going forward. read more

Had a Cerec crown put in for a molar at this office. The crown was pretty expensive but they advised that the Cerec crown was more durable and safer because it doesn't contain any metals. Shortly after they put in the crown, it came off. It was painful and definitely a hassle but they did replace the crown for me at that time. However, within 4 years, the crown cracked in half. I called the office to see if there is anything they could do for me and they advised me that because I switched dental offices after the crown, there was nothing they could do. Similar issue happened to my wife as well, who had dental work there around the same time as myself, which also fell off. If you are expecting your dental work to last and for the dental office to stand by their work, I would avoid this place. read more

Eastvale Smiles Dentistry - General Dentistry Near Me - Eastvale, California

The wait time for an appointment is ridiculous!! This place over books. I have waited multiple times for hours to be seen. They do not respect patients time. The quality has gone down over the past couple of years too. Would NOT recommend! Oh forgot to mention you will leave owing thousands of dollars. It's a shame, they up-sell everything. Don't waist your time & money!! read more

Worst dentist office ever!! Lost a filling went in to get it refilled, and was told I needed a crown. I took their word for it. Less than a year later the crown came off and they were no help and wanted to charge full price saying they would have to replace everything do the crown all over again. Went to another dentist that checked me over and was able to to get the crown re-cemented for 100 bucks. This dentist also said that the work that was done was bad and that the original crown was not needed and the he noticed that my upper tooth above the crown had been shaved down to to fit the down that was put in. Do not go unless you want to have unnecessary bad dental work. I will be filing with the state board against them read more

My daughter was in extreme pain due to a cracked molar. I found this office on google and called for an emergency appointment. The receptionist was genuinely concerned and was able to squeeze her in within a half an hour. The dentist was extremely attentive and was able to get her out of pain quickly. We ended up purchasing a dental plan here because we were really impressed with the quality and professionalism of the staff and dentists. This dental office is highly recommended. read more

If you want to be treated like a moron or worse, go here. They don't care what you want to have done, they'll ring up a bunch of line items to extort cash from your insurance company and do absolutely nothing for you. Went in for a basic cleaning, about as easy as it gets, was put through a "free" set of X-rays, and about 2 hours later, was asked to start signing documents to have teeth drilled and such that minute. I never actually got the cleaning, and since then after visiting twice to understand whatever it is they think they are owed for their "services" I'm getting new invoices practically every other day. If you're broke and this is the only place you can walk to, then maybe this is the place for you, otherwise I'd avoid. Very low standard of care, they don't know how to tell you what they are billing for when you walk in, they lied about what was billable, and they don't really care to hear what you actually want to have done like it's not your own mouth. read more