I had an extremely disappointing experience with this company due to the lack of professionalism…read moreand poor customer service. It has been nearly impossible to reach anyone by phone -- on one occasion, I waited two hours without successfully connecting to a representative. In addition, multiple emails and voicemail messages have gone unanswered. It was also communicated that Spanish-speaking assistance was available; however, during four separate visits with my mother, we were unable to find anyone in the office who speaks Spanish. Furthermore, we submitted a cancellation request for our policy four weeks prior to its renewal date. Despite this, I later received a notice reminding me to renew the policy within two days. When I contacted Homesite Home Insurance directly, I was informed that they had never received the cancellation request. Overall, this experience has been frustrating and concerning. Effective communication and reliability are fundamental expectations for any business. Based on my experience, I would recommend considering other options if you value professionalism and responsiveness.

Erisa Merkel was such a major help to us. Patient,kind,understanding customer service was on point…read more Thank you Erisa your the best.

Thank you Kathy for the exceptional customer service! Very hard to trust insurance agencies these…read moredays and she puts my mind at ease.

Spoke with Angela today at the office and she was very helpful getting new insurance for a new…read moreauto. Couldn't have been anymore helpful. If I had any concerns that needed to be addressed, I would hope I would be able to have her help me.

Mr Yap seems to think that if he states a thing, that makes it true, and empirical proof is not…read morenecessary. I moved from one state to another and lost my loyalty discount. Mr. Yap seemed to take umbrage at my request for documentation from the company explaining my lost discount. He finally came through. I learned that State Farm cancels your loyalty when you change states. You are considered a new customer. I take umbrage at that and drop my loyalty and support for State Farm hence forward.

I cannot brag on Laura from State Farm enough!! I'm in Alabama and she's all the way in Las Vegas,…read morebut she treated me like we'd known each other for years. I called her in a total time crunch right before they were about to close because I needed proof of insurance ASAP, and she did not make me feel like an inconvenience at all. She was polite, assertive, super helpful, and honestly just so easy to talk to. You can tell she actually cares. She made sure I got my insurance card right then and there. Truly the sweetest and most efficient experience I've had with State Farm! Highly recommend asking for Laura.

Patti is slow slow slow...emailed many times to get a new quote for home insurance , she has lots…read moreof executions for the delay for getting to me..in end canceling insurance has just been as difficult. do you self a favor and shop the bigger companies there Service has been less then expected and Amber has WAY to much attitude in the office.. Customers = paychecks you forgot that. Took Over a month to get a quote for home insurance... i got farmers and State Farm quotes in 30 minutes

We have had our home and car insurance here for several years, but have never made a claim…read more Recently, we were involved in a minor traffic accident. We were not responsible, but we were extremely nervous and ill at ease. We asked Patty E. to just look over the deal, to make sure that it was all going okay. She did that! She watched the deal and assured us that all was going well. We really appreciated her involvement! WE ARE SOLD ON PATTY AND HER BALSIGER!

Cindy Kreutz of All Nevada Insurance was very helpful and pleasant. She explained the policy very…read morewell and gave us the best quote for my two teen drivers. Thank you Cindy!!!

The ladies here are excellent and very good at their jobs. I had to get an SR22, and Cindy and…read moreJeannie were very patient with me, and explained my options and answered all my questions. I got an excellent quote and good advice. Jeannie even offered to stay on the phone with me until DMV received the faxed paperwork!!! 100% recommend this business.

You are very professional and appreciated for your rates are reasonable and the staff is up to…read moredate in their knowledge and professional topics of insurance !! They are pleasant and make you feel that your business is more than wanted & needed for to meet your needs!!! They at Joe Janet State Farm Insurance is needed and wanted!! The whole staff is excellent and gives excellent service to their customer's Thank You So Much R & S M

I signed up about a month ago to change Insurance for me and my son and I also added my condo. We…read morejust wanted separate Billing so my son could learn to pay his own bills. After being told that wasn't a problem now when I go to pay my bill. It went up $35 because they said they had to rewrite it because he's not on my contract anymore. To me that's called bait and switch and I am not happy with them .

This agency has been nothing but stellar. They have worked with me through any issues and get back…read moreto me fast. Insurance sucks and is expensive especially here in Vegas so we all have to deal with it. But this office is awesome.

I would not recommend this State Farm agency, please beware they give insane quotes that do not…read moremake sense compared to other quotes I've received. The lady with the short hair and bangs was very rude to me she said her name is Julie she's the owner so I feel she should have treated me better as a potential customer, she was upset at me that I was questioning how she got the prices and actually asking questions and that I did not agree to her insane high quotes like I'm stupid, she would have robbed me blind if I didn't know better. Beware people. Completely unethical in my opinion.

Adriana is a top both professional in the Insurance business…read more I highly recommend her Very Helmand effective in getting you any type of overage for Insurance

Excellent! Monica helped me and she did great, perfect, was easy and I'm happy with what I got.read more