I have stayed at their properites since 2014 and I have never had a issue with them! Great place to…read moreuse! Very friendly and accomodating!

Well we had a rental set up for the first week of April. COVID-19 hits and we are all affected by…read moretravel restrictions. Not only are there travel restrictions but the beach is closed along with every attraction in the area. We requested a refund...Denied. We filed a claim with travel insurance (CSA/Generali) purchased when we booked...Denied. VRBO is even asking their property owners to give at least a 50% refund if they do not want to reschedule...that didn't happen. It's a shame that Kimberly Lang Vacation Rentals would act this way during a Global Pandemic. We will never rent from this company and will spend our money elsewhere. There are plenty of compassionate property owners out there.

This was a our 1st visit to the area and will not be our last. I used a rental company and this…read morewas the resort we chose and so glad we did. The location was great, the room was amazing, the amentities were the best part. This is a great place for families as the many pools and water areas are so much fun. They have poolside activities like poolside movies. There is a small tiki bar with a small menu on site as well. They also offer umbrella/chair rentals on the beach in front of the resort. I can imagine without the construction project you have a better chance of walking to the nearby restaurants/attractions, but we opted to drive. The parking is gated as well as the pool areas.

BEWARE AVARI VACATION RENTALS: Condo uninhabitable,…read moresignificant water damage and mold, refund or relocation refused We booked unit A412 at the Waterscapes in Fort Walton Beach through Avari. Upon entering the condo I noticed a musty smell and the condo looked severely neglected- chipped paint throughout the corners and baseboards that looked like it needed to be touched up for multiple seasons, with significant water damage and mold/growth growing around the baseboards and drywall in the bathrooms. Upon brushing my teeth I noticed that the bathroom faucet was completely caked with black and green mold and we ended up using bottled water to brush our teeth. One of the showers wasn't dispersing water properly and it was actually painful to shower because of how much pressure was coming out of the shower head (water was only coming out of half of it, so it was shooting out to the point I couldn't shower my child because it was like pins and needles). Usually high water pressure is great but this was extreme and from obvious neglect. When we got into bed we noticed our sheets were stained throughout the middle of the bed. The condo was truly disgusting and I have ZERO idea how anyone thought it was OK to have guests in it at all. We had to stay there one night because our flight got in super late (we arrived at the condo around 12:30 am) and I had my 3 year old with us so we ended up switching beds to one that looked cleaner and crashing for just the night hours (until around 8:30) before hauling out of there. I was in contact with customer service from about 1-2 am, but was told I would have to wait until the on site property management before I could be relocated or refunded. When I finally got a hold of the on site property manager (after calling multiple times from 8:30 am- 10:30 am) she told me I could not be relocated or refunded. It was after 11 am before I could see her in person though there were several urgent orders put in for her to contact me. We walked through the condo together and I pointed out all the issues above and told her the condo was uninhabitable and to ask again, and I was told the same again (no refund or relocation to a different condo). Apparently if the individual owner doesn't want to refund you your money- it doesn't matter if the place has obvious mold issues and unlivable! As a side note I woke up with a sore throat and itchy/runny sinuses that resolved after leaving, so I will be reporting this condo to the local health department. I truly believe this place is a major health hazard and caution everyone to stay away from Avari- they obviously do not care about the health and safety of their customers.

If you're searching for a 5 star vacation rental, "THIS IS IT!" Our stay here left nothing to be…read moredesired nor wanted. Clean? Spotless!! Well stocked? Absolutely! Comfortable? So much so! Charming decor? As if a designer created every space! Inspiring? Nothing compares to leisurely enjoying the ocean and dolphin antics from the balcony! Convenient? Great places to eat, shop and rent water sport equipment!!! Therefore, look no further. This is truly ***** Bill & Carolyn Oct. 2020

From the owner: Rogers Vacation Rentals specialize in vacation accommodations that offer more than the typical…read moreshort term rental property. Each property has its own unique personality and amazing view or setting. All of our properties are beautifully furnished and decorated so that our guests experience a happy "Wow!" first impression the moment they walk through the door. Azure 304 ("Beach Bliss") in Fort Walton Beach (Okaloosa Island) offers 4 bedrooms & 3 bathrooms with sleeping accommodations for up to 10 people. This resort offers 2 swimming pools (one heated during the winter months), a state-of-the-art fitness center, gated garage parking and gorgeous beach views. FREE Beach Service is included. Contact us for more details.

The unit was listed as dog-friendly so I booked it (on Airbnb) and let them know I was bringing my…read moreservice dog. Southern Vacation Rentals then asked me for additional documentation and id for my service dog, and subsequently refused to accommodate her (which I have in writing and called twice to dispute). Southern Vacation Rentals then lied and said they did not refuse to accommodate her. From Airbnb, "Based on the evidence provided, we have determined that the reported issue was in violation of Airbnb's Nondiscrimination Policy. We have reached out to Southern Vacation and informed them of the violation. Their listing, "Dog Friendly + Easy Access to the Sand & Pool!" has been temporarily suspended. If Southern Vacation wishes to have their listing reinstated and remain on the Airbnb platform, they are now required to reaffirm their commitment to our Nondiscrimination Policy." Southern Vacation Rentals are scam artists and I'll never book or stay at one of their units again.

We have rented Turtle Walk condos in Ft Walton beach Florida. The place is under construction!…read more The balconies are closed off. The windows are covered in plastic. You can't see the beach There are construction workers everywhere. Access to the beach is almost impossible. They should never rent this out! We have called and tried to get different accommodations. They have offered a small discount. We can not talked to a local person yet.

Great place to stay right on the beach. Friendly maintenance. Hot tub was down for part of our stay…read morefor painting but we were informed ahead of time. Good communication!

Excellent experience. We stayed at a gulf front condo managed by Legacy Vacations at 1111 Santa…read moreRosa BLVD in Ft. Walton, Florida. The condo was very clean and had everything we needed for a month's stay in October, 2020. The property too was beautifully maintained and we had a great experience. A special thanks to Sally at Legacy who always took our calls immediately even after hours and took great care of our every need. She really went above and beyond to help us settle in. We recommend this company highly and will definitely return to Ft. Walton for vacation.

I have been going here for 6 years and management has gone down hill. They are too cheap to have…read moremaintenance 24/7 on call. We didn't have water 2 of the 5 days we were there then one day our unit was leaking into multiple units the units told me their furniture was wet and that they were told nothing they could do till the next business day which was 2 days away. We then had to cancel our cruise because we were told to come pack up our unit. They will not take accountability and will not refund you . Do not stay here

We had a very disappointing experience at this property due to multiple issues throughout our stay…read more Upon arrival, our original unit had no water, which is a basic necessity and significantly disrupted the start of our trip. We were moved to a substitute unit, but that unit had its own problems, including a smoke detector without batteries that was actively beeping (a safety concern), a large stain on the bed, and clothing left behind hanging on the bathroom door. Once the water issue was resolved, we returned to our original unit, only to find that the oven was not working. There was also no toaster provided until we specifically requested one. In addition, there was active construction happening during our stay, which we were not informed about in advance. We were told an attempt had been made to contact us, but we did not receive any call or voicemail. While a partial refund was issued, it did not even amount to the cost of one night's stay and did not reflect the number or severity of the issues encountered. We were also told that the cost of repairing the water heater was a factor in the compensation offered, which does not seem appropriate, as maintaining functional appliances is the responsibility of the property owner. Overall, the combination of utility outages, safety concerns, cleanliness issues, missing or non-functioning amenities, and lack of communication made this a frustrating experience. We would recommend confirming the condition of the unit and any ongoing work before booking.

Had no problems with the vacation rental that we rented from this location. Staff were friendly and…read moreknowledgeable.

I recently purchased Pelican Isle #403 which was managed by Resortquest. Right before closing, the…read moreunit was "supposedly" cleaned. NOT! It was filthy and disgusting. Can you imagine being a new owner and moving into the unit to find it dirty? Someone from Resortquest did come into the unit because they took their linens, towels and cleaning supplies. And there had been a snow bird in here for months and I don't think they cleaned either. Horrible way to run a business and certainly not acceptable! Wow in a bad way!

We had a very disappointing experience with the management of this property due to multiple issues…read morethroughout our stay. Upon arrival, our original unit had no running water, which significantly disrupted the start of our trip. We were moved to a substitute unit, but that unit had several additional problems, including a smoke detector without batteries that continuously beeped (a safety concern), a large stain on the bed, and clothing left behind hanging on the bathroom door. After the water issue was resolved, we returned to the original unit only to discover that the oven was not working. There was also no toaster available until we specifically requested one. During a later conversation with management, we were also frustrated by the suggestion that our report about the non-functioning oven "didn't line up" because we had not used the emergency line after hours. From our perspective, we had already dealt with multiple unresolved issues throughout the stay and reported problems through the normal communication channels available to us. Since the oven ultimately required a replacement part, the issue was clearly legitimate. The response felt more focused on questioning our account than addressing the repeated problems we encountered. In addition, active construction was taking place during our stay, and we were never properly informed in advance. Although we were told an attempt had been made to contact us, we received no call or voicemail. While a partial refund was eventually offered, it did not amount to even one night's stay and did not adequately reflect the extent of the inconvenience and issues encountered. We were also told that the expense of repairing the water heater factored into the compensation decision, which we found inappropriate, as maintaining functional utilities and appliances is the responsibility of the property owner and management. Overall, the combination of utility outages, safety concerns, cleanliness issues, non-functioning amenities, ongoing construction, and poor communication made this a frustrating experience. We would strongly encourage future guests to confirm the condition of the unit and ask about any ongoing work before booking.

This was unfortunately the worst Airbnb experience we have had in over 5 years of visiting the Fort…read moreWalton area. The property was managed by Alicia J Hollis Realtor Rentals, and the stay was filled with issues from the moment we arrived. When we went to pick up our keys, we were informed that someone "might" be at the unit fixing the water heater. Upon arrival, there was no technician there and the unit had no running water. We had to return to the office and were moved to another unit. The replacement unit was also unacceptable. We found dirty swim trunks left in the bathroom, a fire alarm chirping continuously, and a large stain on one of the bed sheets. The following day we moved all of our belongings back to the original unit, only to discover additional issues including a missing toaster (which was eventually provided) and a non-functioning oven. To make matters worse, there was active construction taking place directly outside our unit that we were never informed about beforehand. The noise started early in the morning and significantly impacted our sleep. Workers were sanding paint directly outside the entrance, leaving debris all over the keypad and entryway. At one point, our door had been taped off by workers without notice, making us question whether it was even safe to remain there. The workers were wearing respirator masks while guests were expected to walk through and breathe in the paint dust. When we raised these concerns with management, the response was dismissive and unprofessional. Their focus was primarily on refusing additional compensation rather than addressing the conditions or apologizing. We were also told they had "contacted us" about the construction, which was simply untrue. One manager even stated: "I can't refund you any more money, the owner already put out over 2 grand for the water heater -- he isn't even going to profit from your booking." To be fair, they did reimburse us for one night of the stay, although we did not receive the full amount back since the booking was made through Airbnb. We understand that unexpected maintenance issues can happen, but the lack of communication, cleanliness, professionalism, and concern for guest safety was extremely disappointing. After many years of booking Airbnb stays in this area, we would never book another property managed by Alicia J Hollis Realtor Rentals again.

I rented Bella Riva 108 last week for my families Christmas present and Brooks and Shorey are doing…read morea poor job of keeping the unit clean. We checked into black filthy floors including crumbs and a past guests press on nails under the bunks. The counter tops were gritty with sand and the beds were stained including bugs, hair and crumbs/sand in them. After driving from Michigan it's not what I expected such a nice property to look like. We were exhausted and had to try and clean the unit the best we could as it was late. I did call their after hours emergency. They sent an inspector who agreed the unit should not have looked that way all the while complaining of her own medical issues. She brought all clean bedding but we still had to vacuum all the mattresses and change all 7 beds ourselves. Brooks and Shorey promised to send a cleaning crew first thing Sunday morning. I had to call multiple times before they showed up. I felt we deserved better and at least one nights fee comped. Of course they wouldn't do that. Would not recommend booking through Brooks and Shorey.

Amazing service throughout the years! High tech oriented ,…read morevalued customer service and inspects rental condos for constants upgrades. They are local and manage many properties on Oaklaloosa Island through many decades. Very hands on if any issues and brand new building conveniently located. Owner of multiple properties