Took my car there for service for the first time. Service advisors are very nice and they did…read moreprovide a loaner, which was good as part was delayed in arriving. Had a gear box leak and needed overall service. I explained that the oil and oil filter and air filter had just been changed and needed no attention. Naturally, the inspection report stated the air filter was dirty and needed "attention soon". What? It was literally changed a month ago. I do not even think they looked. That is kind of BS. Then on to the other things. Price to fix leak was high, but acceptable. Price to change drive belt was high, but kind of in line and I was not about to do it. It was the other things. $250 to replace a top engine torque mount. I fixed myself. Parts was $40 and took 15 minutes and two wrenches. Outer tie rod ends needed replacement. Cost? $860 plus $190 for an alignment. I fixed myself. Parts cost $60 plus 1.5 hrs of my time. What, do they charge $400/hour for labor? Oh, and got alignment done for $80 elsewhere. Look, I do not mind using them for complicated things, but you really need to price shop and decided if 1) you can do it yourself (look to You Tube for advice), or 2) are there other places that are cheaper. I for one will certainly shop for independent options for future repairs.

This team is above and beyond what one would envision an auto dealership to be. Awarded the Time…read moredealership of the year in 2022 out of 16,000 dealers nationwide speaks to the dedication and integrity of every department. Looking at the Google reviews, one realizes that they are the highest rated dealership in El Paso and after experiencing their attention to detail, I would say that it's a well deserved from both Time magazine and Google reviewers.

I purchased a 6.6 Diesel Engine from this company and Caesar was my sales person. He charged me…read more$3,500 and he said if I pay him now. He will be sure it gets delivered on Wednesday. I paid him as he requested. Wednesday I called and was put on hold for 22 minutes by Caesar. When he picked up. I said hey Caesar where is my engine. He said "Well do you want the good news or the bad news". I said Caesar I want my engine. He said well when we took it out of the truck it was no good. I said why didn't you call me or let me know. Why didn't you try and find me another one from people you know to make me happy. Instead you wait for me to call you and you put me on hold for 22 minutes ? He said well the good news is we are getting a new truck that might work. I also believe in the easter bunny. This organization has poor customer service and I still have not received my refund. This has been my experience.

It's always a pleasure doing business with G&N. Joe is very helpful! He knows what our business…read moreneeds and always goes out of his way to keep Duramax engines on hand for us and lets me know without me having to ask. My go to source for engines. Cheers to G&N.

I've been driving back and forth from SoCal to El Paso since this pandemic started, and I needed my…read morecar checked and serviced, so I brought it to Rudolph Honda. The facility is extremely clean, all employees and customers were wearing masks, and social distancing was being practiced. My service advisor was Elizabeth H. She exceeded my expectations. She noticed I was from out of state, explained wear and tear on my vehicle, and the issues that I would be facing because of it. She was incredibly professional, courteous, and knowledgeable, and she made sure to explain the services done to my vehicle and what I would need in the future based on my driving. My technician was Ernesto. The write up and explanation I received was clear, concise, and helpful. I also got a follow up email with all the info regarding the services performed on my vehicle which I really appreciated. I'll definitely be coming back for service at Rudolph Honda.

I am submitting a formal complaint regarding my treatment by Rudolph Honda's service department in…read moreJanuary and my interaction with Eric Gentry today. In January, I brought my vehicle in for service. During the long wait, I became concerned and asked two employees for an update on my vehicle. Neither employee responded to me or helped me determine its status. Because no one would communicate with me, I became frightened and began looking for my vehicle. At that point, I genuinely felt unsafe and feared that something might be happening to my car. I asked to speak with the service manager. Although I was not yelling or causing a scene, a female employee threatened to call the police on me. Rather than calming the situation, explaining where my vehicle was, or providing an update, the staff's conduct made me feel more frightened and unsafe. When an employee eventually handed me my keys, I was so scared, upset, and overwhelmed that I left immediately without making a complaint. This experience caused me significant emotional distress. Today, when I asked whether I could have my vehicle serviced, Eric accused me of lying and making up what happened in January. This response was dismissive and deeply upsetting. I approached the dealership seeking service and an opportunity to explain why I had left so abruptly--not to be accused of dishonesty. I am requesting: 1. A formal investigation into both incidents, including interviews with the employees involved and a review of any available service records and security footage. 2. Preservation of any relevant records or video footage from the January visit and today's interaction. 3. A written response explaining the results of the investigation and what steps will be taken. 4. Confirmation of whether Rudolph Honda will service my vehicle professionally and without retaliation. 5. Contact from senior management or the president's office--not solely from the employees involved in this complaint.

They Called me to pull a motor at The AM. I took off a…read moreENGINE for a Toyota, truck water pump, ac condense, radiator lines, engine mounts, o2 sensors. And headers and my Hands gunked up with oil to my shoulders. boss comes with Taco Bell and a Dr Pepper for labor.

Juanito's mechanic shop is a breath of fresh air. I had problems finding an honest mechanic until…read more I came here. The mechanic works fast, extremely knowledgeable, gives excellent prices and is honest. I highly recommend this place. I drove all the way from El Paso just to get my car fixed here.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

Had a great experience, Mr. Torres, service Mgr, Jessica parts clerk, and service advisor William…read moreAnderson were excellent! They were very professional displayed excellent communication skills will go above and beyond to privide great customer service. Charlie Clark Nissan doesnt just sell cars but privides excellent service in every aspect. Special thanks and kudos to the Service department!!​

They sell lemons they know won't be covered by lemon law because of the year of vehicle they are…read moreselling you. Don't trust this location. They will give you the run around. My son has been without a vehicle for over a month now. Car has been in shop for SECOND repair. They don't care about you. My reviews are always honest. I will leave this review up until resolved.

I was quoted $10,000 dollars! After being quoted under $5,000 by multiple people and companies…read more Took in the quote and walked out with a check for $10,000 in under an hour!