Where to begin. We started out with a unique situation. Our son spent the first 6 months of his…read morelife literally sleeping ON me and never slept more than 3 hours at a time, until he started waking up every hour or more. We were both against sleep training and thought it was best to just push through this phase. But after weeks of waking up every hour and no end in sight, we were exhausted in every sense of the word and just not functioning well. Our son, who is literally usually the happiest baby alive, was a cranky emotional mess like his parents. Out of desperation, we hired a sleep consultant (not through Pam Neese) and had an absolutely HORRIFIC experience. I was so put off by sleep consultants. But then after another couple miserable sleepless weeks, my boyfriend found Pam Nease Sleep.  We worked with Sophie and I cannot speak highly enough of her. After a horrible first experience with a sleep consultant, she blew me away with her attentiveness, thoughtfulness and dedication to helping restore our family. She was with us every step of the way, answered all of my questions thoroughly and even helped with things I didn't think of. And contrary to what I originally thought, the phone calls were sooo valuable! I needed that support and reassurance. Now at first, I couldn't believe the price and thought there is NOOO way we are paying so much for a sleep consultant- ridiculous!! But let me tell you, you get what you pay for and the service they off at the level they offer it at is worth SO MUCH MORE! This is coming from someone who was totally against sleep training and thought the $300 I paid the other consultant was too much. Ha!  Sleep training was not easy- it was a Rollercoaster of emotions and bad nights. I hated it to be honest. But I would do it again (only with the help of Sophie though lol)! Because now our son sleeps through the night, takes long naps consistently and is back to being the happiest baby alive. (It turns out sleep training doesn't ruin your baby or your relationship with your baby!!) And as new parents, we are much happier and healthier, better rested, back to working out and spending more time together because now we have the energy. Moving forward, I know we have the tools for great sleep and so does our son. Priceless.  Pam and Sophie, I want to thank you both for helping my family. It is very obvious you are passionate about the work you do and helping struggling families like mine. We are forever grateful! My only regret was not finding you first.

I really thought my kids (2 and 6) were going to stump our sleep consultant, Jessica. We literally…read moretried every single trick in the book (co-sleeping, sitting, lullabies, CIO, even making the room freezing cold so they would stay in their beds) but my kids were still taking almost 2.5 hours to fall asleep very night after lots of threatening, screaming, and crying. We hesitated for 6 months because we didn't want to spend the money on something that wasn't guaranteed, but we finally gave in when nothing was getting better and I figured I could at least say that we tried everything (and maybe they'd return my money when they realized my kids were "lost causes" or the worst they'd ever seen? It was that bad...). Jessica was very friendly and understanding. She spent a lot of time asking questions about each child. Even she admitted that we had tried everything! I think some of the big tricks were setting our kids up for success even if it felt like we were doing the opposite (like moving the kids to sleep in separate rooms) and CONSISTENCY between both parents on the bedtime routine (from MOTN wake-ups to consequences). The biggest value to me was having Jessica there for specific questions at each phase of the sleep training process. You can read all the websites and books, but with no one there to answer your questions when your kid throws you a curve ball, you end up questioning/doubting yourself and, in our case, spouses may want to respond in different ways. Jessica was always flexible with us if we weren't comfortable doing something and was great with pivoting the plan to accommodate the progress of each kid. By the end, she really knew our kids and was as equally proud of them as we were! It took about 12 weeks but both of our kids sleep in their own rooms now and are quietly and willingly in bed by 8pm (just like in the movies!!!!!) I honestly never would have imagined how much my kids completely turned around like this! It is a LIFE CHANGER. I was having so much mom guilt and I literally DREADED bedtime every single night. Now the whole family knows what to expect for bedtime routine, my kids know how to fall asleep on their own (which is an important skill that they will have for the rest of their lives!), and they're overall happier kids with less meltdowns, outbursts, and midday crashes. I VERY HIGHLY recommend Pam Nease Sleep (and Jessica!) even if your kids aren't as bad as mine. Initially it felt bad/weird asking for this type of help because it's like admitting that we didn't know what we were doing and having to reveal all the wrong ways we were doings, but there was never even a judgmental tone from Jessica. She was so patient and kind and understanding through every step of the way. And there's nothing wrong with asking for help! Each child is different and teaching kids how to sleep is actually NOT innate or obvious, so if you're at your wit's end and about to lose your @*!@$@&@# like I was, I highly recommend hiring a sleep consultant and Pam Nease will not disappoint!

Would I recommend Brandi Jordan as a sleep consultant? Not unless you're a celebrity or have…read morethousands of dollars to waste. For the average parent, you'll likely spend thousands of dollars only to end up back where you started--with vague, generic advice you could easily find online and some added reassurance. Brandi's approach offers little to no long-term guidance. She works on a day-by-day basis without providing written materials or a structured plan to follow, which makes it nearly impossible to build consistency once the sessions end. It feels like being handed a toolkit for a toy bike when you're trying to fix a kitchen sink, completely mismatched and ultimately unhelpful. Throughout our experience, she asked for detailed information about our child's sleep schedule, feeding patterns, and behaviors, which was time-consuming to document. Yet, those details seemed disregarded, as the feedback almost always boiled down to a generic "you'll have to let the baby cry," delivered in a reassuring but repetitive way. Months later, we're still struggling to get our child to sleep independently. We received no follow-up documents, no lasting framework, and no practical tools to help us move forward. After spending over $1,000, we were left feeling misled, frustrated, and uncertain about what to do next. If you're considering hiring Brandi, I urge you to think carefully. Save your time, energy, and resources. Look for a consultant who offers structured support, written guidance, and consistent follow-through; not someone whose attention is divided elsewhere. Parents deserve more than being treated like another number in the queue. Updated response to Brandi... I actually worked with you in April 2025, and communication stopped soon after the contract period ended. We followed your instructions exactly as outlined. Not every child responds the same way, and sometimes a more individualized approach is necessary, but it became clear you didn't have the time or availability to provide that level of support.

TW: postpartum depression, prematurity, self-harm…read more There's a reason there are very few reviews more recent than 2021, and they are negative. We contracted Brandi Jordan as a sleep consultant in June 2025 when we were in a truly desperate situation; I was hallucinating from sleep deprivation and suffering terrible postpartum depression. In hindsight, I figure that's how we fell for this. We paid over $1500 and here's what we got: a single one hour Zoom, a single 30 minute phone call about a week later (for which she was 20 minutes late), and 30-40 days of "text support," though there were several instances where she did not respond for three days despite our texts. I felt "left on read." To be fair to her, it was in our contract that this is what we could get: a one hour zoom, up to 3 follow-up calls and 30 days of text support. When I signed the contract, I did think this was sort of minimal, but I was desperate and figured "hey, maybe she can work magic." At our initial Zoom call, she said she had "never met a baby that couldn't sleep through the night after 2-3 weeks, max," so we were thrilled and hopeful! Now I know why this is true; she doesn't actually *meet* the babies- It's all virtual! She absolutely cannot work magic; please don't fall for this marketing that preys on desperate parents like we did. I feel stupid for having believed her. As other reviews have said, there is no individual tailoring, and the method she uses is essentially soft Ferberizing: letting the baby cry and cry with intermittent check-ins that get progressively longer. This was torture for all of us. Our baby was born extremely prematurely at 26 weeks and spent nearly 3 months in the NICU before coming home on oxygen. We did this contract when she was about 9 months old (6 months adjusted). We were obviously all still traumatized, and she had a lot of difficulty self-soothing at all. There was no troubleshooting about what how her and our individual situation might be contributing to sleep issues. Listening to her cry for 90 minutes in the middle of the night resulted in my self-harming several times (again, I had bad PPD). We did it though, because Brandi told us to. How it would work is that every morning we would text Brandi how the night went, and she would maybe respond that day saying something like "okay let's do that again" or "let's push this feed back 15 minutes" or something. A lot of the time she just wouldn't respond. I gave two stars because after the 30-40 days, our baby was sleeping a bit better than at the beginning (only 2-4 wakeups a night instead of 10). Additionally, this is way too expensive for such minimal support. You can find all this information online (Ferber with intermittent check-ins and dream feeds). Maybe if you have a normal or semi-easy baby this would work, but otherwise only time will help. Our baby is now 1 and wakes up about once a night every other night; only time got us here.

Managing my breast milk supply was such a challenge as a new mom. I was getting conflicting…read moreinformation and was suffering from mastitis. Additionally I was challenged with more misinformation about breastfeeding my baby. Thanks to the help of yelpers, I found Christina! She made an appointment with me as soon as possible and brought her scale. My baby was very fussy and Christina helped me to understand that sometimes it's not soothing techniques and maybe it's an underlying issue that's going on that was causing the fussiness. Furthermore she helped me understand how lactation works and has helped me gained more control over my milk supply. I got a lot of my sanity back once I was able to have a more balanced lifestyle while being able to feed my baby. Christina is so sweet. She really cares about moms and is there to talk to in case we just need someone to talk to. She is always open and willing to have a direct conversation without the fluff. I really appreciate finding her and being able to work with her.

Teresa is a miracle worker!!! 24 hours after she came to our home for one session I went from…read morepumping 1 miniscule drop of breast milk to almost being able to pump a full 1 fl oz in just one pumping session and finally getting baby to stay on the boob for much longer periods of time! All thanks to Teresa's great patience, experience, and genuine care.

North Los Angeles Regional Center assigned Optima Family Services for my son who has a speech…read moredelay. Melissa Ahamad, (SLPA) started working with my son when he was at 15 months old my son cannot say anything other than Mama and Papa. Fastforward to today, he is now 2years old and has over 80 words though not perfectly pronounced but still a big big improvement from how he was before. We started with sign languages then to minimal words. He hits himself when he cannot express his emotions, so when he started to use and understand the word NO, hitting was gone. It's such a relief. Kids express themselves better through language. At the end of each session, Melissa would give me recommendations for me to continue what she's doing with my son. Goals are set at each period and we try to meet them, e.g. follow steps, identify 5 objects, action words etc. At 2 years old, NLARC added another therapy for my son which is Child Development Services/ Infant Stimulation Therapy. Ernesto is my son's therapist for this service. He is also great! I have lots of questions regarding my son's behavior and development and he answers them patiently and explain everything to me, he even brought a book as reference for our topic. Their Supervisor Dara is also awesome! She evaluates my son's progress and works/plays with him well even though she's technically a stranger for him cos he has only seen him twice but she got my son to play with him unlike the other evaluator who would just stop trying just because he's shy. The office is so easy to contact, whenever I ask for paperwork they would easily send it to me! I love Optima Family Services, Keep it up! You help lots of kids and families.

A total of 32 screens shots of cancellations from our therapist .... We started in last August…read more2024. When I called Denise she would always try to laugh it off and try to manipulate the situation saying they couldn't find anyone that work with our schedule -Said schedule in question- Monday - Friday 9am - 5pm Denise did say she was going to call me the next day ... 3 days have past My daughter is supposed to be receiving 30.5 hours a WEEK we barely make it to 6hours a week Even after leaving the company I waited weeks for her final progress report , so I called (weeks after) and they said they are still working on it !!!!!!!!!!!!!! TLR- go to this company if you really don't care to actually get your child consistent help & also the receptionist always answers the calls as if I'm calling her personal phone. Just for privacy reasons I didn't add the screenshot but I will if needed

Dr Christine Nguyen came highly recommended by a friend. I was glad to have received his referral…read more She gave excellent recommendations that helped my son with several of his issues. Her office is right in the heart of San Marino with ample Parking. She was professional and had a great way with young newborns. We brought my son in when he was 2 months old. He felt right at ease with Dr Nguyen. I strongly recommend you visit her practice if you need any kind of assistance with your newborn / infant.

Dr. Christine Nguyen is a godsend. I was in contact with her from the moment I was pregnant and she…read moreassembled an entire team for me to work with. Elena Vogel was my lactation consultant, Dr. Kolleen Gregory was our infant chiropractor, and Dr. Choi is currently our pediatric dentist. Dr. Nguyen evaluated Adam the morning after I gave birth. He wasn't able to latch all night so she came to the hospital and said he had a tie. I was adamant about breastfeeding so after we were cleared by our doctors, we checked out on the second day and went straight to our appointment with Dr. Nguyen and Dr. Choi. Dr. Choi, who did the laser treatment on his tie actually found that it was much tighter than they originally thought, so I'm thankful I did it. It was a few seconds and it was done. Adam cried and truthfully screamed a bit, but stopped the second it was done. He had already settled down by the time he was back in my arms and we went home. The post-op care was heavily stressed by Dr. Nguyen. She was very thorough and careful when explaining how to do his oral stretches. She emphasized that the post-op care wasn't just his mouth, but his whole body. She was so incredibly knowledgeable on how the body functions as a whole and how it all ties together, so the movement and stretching of his mouth and entire body is all important. I'll be honest and say that I didn't want to do any of it because my cooter was healing and I was still in pain from just coming home from giving birth. It was all very fresh. But I looked at my baby and decided I'm his mom and this is my responsibility. Every single day for the next 3 months, I set aside the bare minimum of 5 minutes but realistically it took 15 minutes to do thorough movement for my son. I put in the work. I took videos and sent them to Dr. Nguyen and she would give me feedback. Call me crazy but my son was and is an "easy" baby. Be it a blessing of luck with a combination of effort and work, I see results. He eats a variety of foods, hitting all his milestones, and developing beautifully. I can't wait to have another baby lol.

My wife and I have been attending with our son for about 2 years and we absolutely LOVE IT. Gia is…read morethe ABSOLUTELY BEST and Elsa is awesome with the kids (and fluent in English and Spanish!) We love Gia and dread the day we won't be able to go anymore because our kid will "age-out". We have been raving about this place to every young parent or parent-to-be we meet.

I am so glad I found The Family Room. I first came here six years ago with my first child, and now…read moreI'm back taking classes with my second. It truly feels like a soft place to land after having a baby in a world that isn't always very new-mom or baby-friendly. The small group setting creates space to talk through a wide range of baby topics while naturally branching into whatever comes up. We've built connections and friendships here that will truly last a lifetime.

Rikki is fabulous! My baby was sleeping well until around 4 months of age. He was getting cranky…read morewhich we thought was teething. Rikki worked with us, explaining he needed a better sleep and feeding schedule. Within 2 days he was taking to his new schedule fabulously. He now sleeps 12 hours at night consistently and goes down to bed so easily. He is happy during his awake times. I checked in with Rikki every day and she gave me advice and tips along the way. She is easygoing and works with you to understand what works for the mom and also the baby. I have more time now to myself to take care of things around the house and rest. Both baby and mom are happy with our sleep training

Claudia is the best newborn care specialist we've ever encountered. She's thorough, caring,…read morepatient, and a wealth of knowledge. She knows babies, and she can help you with all stages of postpartum. We don't know what we would do without her.

We hired Claudia as a NCS for our newborn baby. A million times over, it was the best decision we…read morecould have made for our family. She is fantastic with babies, she is kind, loving, and goes above and beyond her job responsibilities. As new parents we didn't know what we were doing, but she was there to guide us and answer all of our questions. Instead of a frantic, stressful time, we had rest, peace, and got to enjoy the newborn phase. She stayed with us for 4 months and we didn't want to let her go! You will not regret having this fantastic caregiver take care of your infant. Your child will be in safe and capable hands and we highly recommend her--she is amazing!