If you value your time & sanity I would recommend you not come here !…read moreI rarely write reviews but I feel that sharing my experience of Ny Nutrition Group can help someone else avoid stress. Since I saw so many positive reviews I thought I made a good choice but wow was I wrong !
I went to Ny Nutrition group because I needed help with learning to eat healthy again .I looked through their website and read through all the services. Quoted from the site " the dietitian will design a customized and personalized nutrition plan and meal plan service that fits your unique needs and goals. This can include a structured menu, goal setting, shopping list, recipes, exercise tips, supplement recommendations'' photos will be attached. It looked good so I reached out and booked a session with them.My intention was to get a customized meal plan I could follow. I don't know what to eat, proper portions, and that is why I wanted a meal plan.
Quick update: I just checked their website & since my talk with the owner Lisa, they changed it. Luckly I screenshot their website before the change, attached will be the one I saw originally & the 2nd one is the one they updated these last few days
Oct 5- 1st session with dietitian Stephany.
After sharing my history, goals, struggles, etc., she pulled up some recipes from the internet that looked good. I asked if I will be getting a shopping list with my meal plan . She said she usually expects her clients to do that. After some back and fourth I stated that I could have just found my own recipes online and not come to a nutritionist if that was the case. She seemed annoyed and stated fine she'll do that for me.
Oct 6 - I emailed Ny nutrition group & told them even though Stephanys a nice person I did not want to continue to work with her. Among the reasons, I didn't like feeling like I was forcing her to do something she did not want to do, create meal plans & shopping list. I went there specifically for a detailed meal plan with shopping list.
I spoke with Ny Nutrition & I explained my needs again. I asked if that would be a problem. Once I clarified the help I was looking for they recommended others who would be a better fit for me.
(images of emails will be attached)
I booked a session with Kylie Gearhart MS, RD-AP, CDN, CNSC for Oct 28
Oct 28 -
I met with Kylie Gearhart that evening. During our hour session I again shared history, goals, struggles etc, we discussed food options, what are my food preferences etc, I asked about the meal plans/ shopping list , I stated I wanted a week - long meal plan
She told me she did not provide meal plans or shopping lists. I frustratedly told her that is why I was there.
She told me that was not part of her job and that they do not pay her to go home and write nutrition plans etc . I snapped back and said that it was literally mentioned on the website as services provided.
She pulled up the website because she thought she was going to prove me wrong. Instead she said "oh huh it does say that, well I'm going to talk to them about it''. She begrudgingly agrees to create one for me and added that because she was going away for the weekend, she would try and get it done before she leaves.
Kylie Gearhart made it seem like she was doing me a favor, but how!? Thats what I thought I was paying for . I was stunned by her unprofessional behavior.
If I had been told that they do not provide this, I would not have wasted my time with another session (It takes me two hours of travel time roundtrip each session).
However, I communicated my needs via email and was given the green light, so I was confused and frustrated by the fact that I had to argue about their services.
Oct- 29
The following day I got 3 calls back-to-back . When I checked my messages, it was Lisa Moskovitz the owner she left 2 voicemails She explained that she was calling about my session yesterday, and that she wanted to make sure we are all on the same page and wanted to discuss my request. Her 2nd message stated that she wants to know what my needs are because they are unclear
This left me stunned.. I communicated my needs with them 3 times already !
When I was able to call Lisa back she states she wants to know what it was I was looking for, what were my needs.She then goes on to tell me what Kylie told her. Then instead of allowing me again to say what my needs were, she goes on to tell me that what I am looking for they don't provide. Then she states that the services I am looking for they do provide but actually cost more money. Once I realized she wasn't really calling me to ask me anything, she was just trying to put me in my place (!?) I got angry and started crying out of frustration. I told her I would call her back.
This felt unreal, how was there an issue if all I went to them for was what it stated on their website. Their behavior made me question if I was wrong. Was I being difficult? Was I being unreasonable? Was it me being a pain in the a**? review continued in pic