This is similar to another review on this site, and I thought that review could use an endorsement. I had Bert out to our house in DECEMBER to inspect and advise on our old water heater. He promised an estimate for both repairs -- if practical -- and replacement, for a similar quality unit. Bert was a nice gentlemen, but I have not TO THIS DAY ever heard back from him. Similarly with the receptionist at the office. She seems to be a very nice lady, but except for one return call, in January, to one of my three followups, it's been all crickets from her as well. I gave up long ago but thought prospective customers deserve a heads up. Edit: I just looked at my review as posted and have no idea how I got associated with San Francisco, CA. I live in Westerville, OH -- and I am not an outside agitator! read more

Eric did an amazing job fixing our tub draining issue. He was prompt, informative and did great work! Highly recommend!

George & John were awesome. They came out very quickly to respond to a leak that we found in our ceiling. After checking out 2nd floor laundry, they exhausted all options before having to cut into the ceiling of the first floor, where the leak was somewhat contained. They were professional, quick and efficient. Thank you Eaton Plumbing! read more

After I made the mistake of trying to "do it myself", I was so thankful to have Eaton Plumbing help with the mess I had made. They saved the day and my sanity! Thank you, Eaton Plumbing!! read more

I have had these guys out twice over the past couple years, the first Plumber was Ken and than Randy. Each time I called for one reason and ended up talking to them about others, only because they were so helpful and knowledgable. I am a previous business owner so I know there are three ways to run a business, customer service, low pricing or quality... pick any two, usually. These guys have fair prices, great customer service and quality. That's all I could ask for and a little more. Thanks Eaton. read more

I pass your headquarters everyday and I love it. Thank you for being the highlight of my day.

Have used twice and each time did a thorough job. Came out, gave detailed quote, purchased parts and returned to fix. No issues with any of the repairs read more

Requested an estimate for some work to be done needing about a half day labor. Waited until the following week for the estimator to come. Estimator came out on Monday and said he would send the estimate within 2 days. Did not get the estimate. Called back twice. It is now the end of the week and I never got the estimate. Wasted almost two weeks of my time. Not a good experience. read more

I am very pleased with the efforts of Eaton Plumbing. They were quick to respond to my needs and handled everything very professionally. Max was honest in his assessment and I feel his prices were fair. We will be using them again for future plumbing needs. read more

Randy came out to to replace a defective outdoor spigot and was running early and called to see if he could arrive early and unfortunately there was just no way I could make it earlier than planned today. No problem he said, he'd attempt another job and be out later. When he arrived, he assessed the situation and had it completely replaced / repaired within a half hour. He was very professional, courteous and even offered to use the parts I had purchased to repair to keep cost down. All in all, a great experience. They were recommended to me by my parents and I would not hesitate to recommend them to someone else looking for a good, reasonable plumber. read more

Called to have them come out and hook up my new gas grill. Called the office on Thursday, November 18th and was told the soonest someone could come out was the day after Thanksgiving. They said they would send someone Friday the 19th to see what was needed and give me a quote. I said that would be fine and if they had a cancellation please put me down. I was told that would do that. They sent someone out Friday and he took pictures and said it looked like a 3-4 hour job. I received a call on Friday, November 25th around 2:15pm (the day I was suppose to have the work done). The plumber said he was on his way to hook the grill up and asked if the pipe was already run and it just needed hook up? I told him no, they sent someone out last week and he took pictures and knew exactly what was needed. The plumber said that no one told him and he needed to make a call. He called me back 10 minutes later and said the part weren't ordered and he would not be coming. I explained to him that I had this scheduled for over a week and I was having people over for the Ohio State vs Michigan game and we were grilling out. He said he was sorry but there was nothing he could do. I was very upset and called the office, they were closed the day after Thanksgiving, I told them I was very upset and I needed someone to call me first thing Monday. It's 3:20pm on Monday, November 28th and not so much as a phone call from them. So much for customer service. I will not use this company again. I have been a customer for 8 years. read more