When I first thought about renting here at the Eaves, I wasn't sure what it would be like, but I must say that I truly enjoy living here. I have been treated as if I were a guest, rather than just a resident. It's good to know the Eaves provides outstanding customer service and cares enough to guarantee that clients are happy with their experience. They also ask for feedback in a kind manner. I am always greeted and assisted by wonderful staff like Kathryn and Lincoln, and they also have a beautiful leasing office. The grounds are kept clean and tidy, and you will regularly see the maintenance crew driving around in golf carts doing various work. If I have questions, they never go unanswered and they provide you with an app to communicate with maintenance 24/7. Someone always responds and keeps you updated on your needs.
On a personal level, everyone's actions show they really want you to feel comfortable and safe. For example, I was too sick this week to pick up new keys for my mailbox and Lincoln drove over from the leasing office to my building and left them in a cute green envelope with the Eaves logo on it. I would have been impressed with a key on the doormat so you can imagine how surprised that I also found a box of Celestial Chamomile tea there too with a handwritten note. It said "We are so sorry to hear that you're not feeling well. We picked up some tea for you. Hope this brings you some comfort. From your team at the Eaves". It's nice knowing that the staff cares and wants to make a difference. Not one person has an attitude when you need something, and they always remind you to continue to seek them out if you need anything.
It's my first Winter here and the grounds are cleared regularly. There are speed bumps, so no one is racing around disturbing the residents. There are perks and discounts too. It's good to be home. read more