It's beautiful and the staff is great. Lovely grounds, great amenities. We chose it for my mother.read more

Tour was great and I was excited about moving in. My husband has stage 4 cancer and wanted me to be…read morea part of a community after he dies and me not feel lonely. We filled out paperwork & paid pet deposit.. We then saw nurse for assessment and she asked my hubby mostly questions. She then told  me we are not a good fit;" We would have. Been a good addition to The Rivers. They cashed check vs mailing back.  6 wks. I finally have my check returned.

My most recent experience involved the staff bringing an envelope of money to my wife's apartment…read moreand mumbling something about it wasn't supposed to be given to some staff and she had to take it back. Since she has dementia, she was rightly upset, confused and concerned. When I asked what had happened, I was told it's against their policy for any staff person to receive a tip, so WITHOUT calling me they sent some new hire to return it. My other real concern is the pitiful kitchen: the dining area is just wooden 4-tops with nothing on top for decoration; the cook's idea of serving attractive food consists of plopping it on a plate and having a barely-trained high school student put it on the table. There is never any kind of salad beyond a pathetic "tossed salad" which is a few dregs of lettuce, 3 ONE-HALF cherry tomatoes and 3 strings of onion--never any coleslaw of other kinds of salad that would be good with the entree. It is really pathetic and dis-heartening to think of going to eat there. Responses to complaints has so far just been, "We're sort of working on it." If you're considering sending someone here, FIRST THING: have a meal there! I wrote a similar commentary last December, so you can see not much has changed. GS

From the owner: Augustana Regent in Burnsville sets the standard for senior living where hospitality and caring…read moregive mom, dad, friends, and family a community they can truly call home. At the Regent our residents can age in place with services that provide round the clock staffing. As our resident's needs change they can move from independent to assisted living, or to care suites or memory care. Because we are faith based, spiritual opportunities are available almost everyday.

Valley Ridge Presbyterian Homes Assisted Living and Memory Care…read more Most of the staff that provide direct service are helpful and kind. Most of my interactions with management are difficult. Their language is threatening, they expect very important decisions to made immediately and require your signature locking you into decisions under pressure. When they give corrections to my parent because of a mistake or misunderstanding it always comes with a veiled threat of eviction. If we ask for documentation on policies or their "point system" so we can have a better understanding of what we are paying for or what they are recommending it is very hard to get them to give us written materials to review. The lease we signed refers to other documents, brochures, for costly policy information. Yes, the brochures were provided in a stack about 1/2 inch thick with other promotional material, but not fully explained. And these brochures look like they can be changed or updated at any time, which does not seem to me to be legal since they are connected to our lease agreement. They promote themselves as a non-profit providing service to the elderly but working with the management is like working with a used car dealership. One more thing, the food is awful. My parent gets about one meal a week that they do not complain about. I know food seems like a petty complaint, but my parent does not have much to look forward to, and food is a very big part of their day.

From the owner: An affordable senior living community in Dakota County…read more Located on Burnsville Parkway and Highway 5, Valley Ridge is far more than a wonderful place to call home. With various amenities, it's a community where you can thrive and enjoy life! Valley Ridge is the shared vision of the Dakota County CDA and Presbyterian Homes & Services.

I recently was in Augustana HCC after a hospital stay. I was more than surprised at what I…read moreexperienced. I have heard so much negative about nursing homes. Here the facility and staff are top notch. It is modern, clean and well maintained and, most of all, the nurses and aids were fantastic. My needs were well cared for and the staff anticipated many of my needs. They even treated the "grumpy old men" (and there were lots of them) with care and polite understanding. The cleaning staff were "Johnny on the spot": I was amazed at how quickly and prompt they were at picking up and cleaning any mess. The food is good. I am not a connoisseur but was very happy with it. Each resident had an individual, but common, menu. The individual meals were tailored to each patients needs and desires. I was mildly surprised that when someone asked for additional items they were usually provided. Again, the dining staff were very friendly and accommodating. I had approximately 15 meals there and only one was disappointing. As most people, I do not really want to be in a NH unless necessary, but when I need it, I will choose Augustana again.

From the owner: Holistic in focus and dedicated to innovation, Apple Valley Village Health Care Center provides…read more24-hour skilled nursing care for those with advanced health care needs. The compassionate care team includes physicians, nurse practitioners, registered and licensed nurses, nursing assistants, therapists, social workers and chaplain who work together with a deep commitment to high-quality clinical and personal care.

My grandma lived here for a little over 2 years. Emerald Crest seemed like a decent place at…read morefirst, it didn't have those gross smells, the staff were nice, it always appeared clean, the rooms are spacious & have private half bathrooms. My grandma has dementia and started to decline rapidly over her time span here to the point she couldn't walk anymore or feed herself. Our family would visit often enough to where the day staff got to know us pretty well. My grandma would often have bruises and cuts and would cry and say that the male staff at night were hitting her and handling her rough. We would pop up from time to time and find the male staff "hiding" or sleeping in the visiting room. When confronted why my grandma would still be sitting at the dinner table hours past dinner, not changed or properly helped for bedtime routine they would brush it off because they always assumed we would come do it. We ended up putting a camera in her room which captured her falling due to her being left in her room for hours a day and needing assistance going to the bathroom and they wouldn't check for hours. Also found that they would often remove her from her room at random hours to "go to the bathroom" which was odd because she had a bathroom in her room. We even offered a commode that they could roll right up to her bed so she wouldn't have to travel far. We often had to clean her room (which is fine) because we wanted it to be properly cleaned & for her to be comfortable. We knew someone else's mother who was placed here while my grandma was here. She was very early in her dementia diagnosis and more aware. She also sustained bruises and said it was a male staff at night mishandling her. The staff member was moved to another house which is disheartening & terrifying. After my grandma had a sustained multiple injuries to the point we felt the decline in her health was due to lack of care the nursing home suggested we move her to the "hospice house" because they generally have more staff (but the flip side to that is everyone in that house needed A LOT more care and there was never enough staff). While in the hospice house they did push for my grandma to actually go into hospice because of the level of care she would need they obviously could not handle. My grandma had to wear diapers but she could still tell you when she needed to use the bathroom. We've caught them telling her to go in her diaper vs doing the work to put her on the toilet. She didn't like the feel of using the diaper and when she would use it they wouldn't change her for hrs which caused more issues. We'd often show up and she would almost always need to be changed. I feel like my review is getting a bit long and I've only covered 1/2 of the issues here. My grandma is no longer at Emerald Crest due to one too many preventable falls under their care where they tried to blame us when in fact that the staff neglected to care for my grandma while she was in their care.

From the owner: Memory Care Burnsville, MN…read more At Burnsville Emerald Crest by Cassia, seniors will find thoughtful memory care in an assisted living setting where each individual's personal preferences are valued. Our assisted living services help residents with tasks like dressing or showering and are tailored to their needs. Through specialized training and individual senior care plans, we partner with residents to maximize their abilities and encourage independence, enjoyment and opportunities for success. A structured daily program includes exercise, music, crafts and more. In addition, on-site visits by professionals who provide medical and therapy services offer convenient support for physical concerns. As with all our programs, memory care also includes spiritual support for residents and families. Current availability in our Vine and Marigold houses. Contact us for more information.

Every time I've been there, there's been a different Executive Director. No one knows what's going…read moreon. Phone calls are never returned, the inside of the facility is old and dilapidated, the staff seems unhappy, the residents seem unhappy. Basic (resident) needs seem to get neglected. I would never have a loved one move into this facility.

From the owner: The best years can be made even better with Spectrum Homecare. Serving St. Cloud, Minnesota, and…read moresurrounding communities, Spectrum Homecare provides the friendly, professional home care & assistance services that you need to live independently in the comfort of your home. We offer quality, affordable health and personal care services for individuals of all ages. The services we provide include: Nursing Services RNs LPNs Rehabilitation Infusion Therapies Physical Therapy Homemaker Services Respite Care 24 Hour Care Simple things in life are important - like having someone to go along to the doctor's office, sharing a meal, or simply reminiscing about friends and family. At Spectrum Homecare, we know it's the little things that can help make an individual's days brighter and more fulfilling. Often, medicare, medical assistance, private insurance, county programs & hospice programs help pay for Spectrum Homecare services.