My mom loved her time at Eagan Pointe. The staff was very caring to her needs the memory care. It…read moreis a beautiful place and I felt good having her live there.

This is a nice looking place and the staff seems ok most of the time. Every now and then there is a…read moredisappointing incident, but that can be expected anywhere. The food could use some improvement, and avoid the hair shop. Many problems with the billing for hair services, and the hair stylists seem to change often. Otherwise, a nice place for a senior to live.

This community is one of a kind. The caregivers and nurses are competent and caring. They will go…read moreabove and beyond for your loved ones. One only has to walk around once to truly understand how special of a place this is.

Working at The Commons has been such a rewarding experience. From the moment you walk in, you can…read morefeel the positive energy and welcoming atmosphere. The community itself is beautiful and truly feels like home for our residents! What really makes The Commons on Marice special is the people. The staff are always engaging, smiling and willing to lend a helping hand. It's inspiring to work alongside a team that goes above and beyond to create meaningful connections and exceptional care.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

My grandma lived here for a little over 2 years. Emerald Crest seemed like a decent place at…read morefirst, it didn't have those gross smells, the staff were nice, it always appeared clean, the rooms are spacious & have private half bathrooms. My grandma has dementia and started to decline rapidly over her time span here to the point she couldn't walk anymore or feed herself. Our family would visit often enough to where the day staff got to know us pretty well. My grandma would often have bruises and cuts and would cry and say that the male staff at night were hitting her and handling her rough. We would pop up from time to time and find the male staff "hiding" or sleeping in the visiting room. When confronted why my grandma would still be sitting at the dinner table hours past dinner, not changed or properly helped for bedtime routine they would brush it off because they always assumed we would come do it. We ended up putting a camera in her room which captured her falling due to her being left in her room for hours a day and needing assistance going to the bathroom and they wouldn't check for hours. Also found that they would often remove her from her room at random hours to "go to the bathroom" which was odd because she had a bathroom in her room. We even offered a commode that they could roll right up to her bed so she wouldn't have to travel far. We often had to clean her room (which is fine) because we wanted it to be properly cleaned & for her to be comfortable. We knew someone else's mother who was placed here while my grandma was here. She was very early in her dementia diagnosis and more aware. She also sustained bruises and said it was a male staff at night mishandling her. The staff member was moved to another house which is disheartening & terrifying. After my grandma had a sustained multiple injuries to the point we felt the decline in her health was due to lack of care the nursing home suggested we move her to the "hospice house" because they generally have more staff (but the flip side to that is everyone in that house needed A LOT more care and there was never enough staff). While in the hospice house they did push for my grandma to actually go into hospice because of the level of care she would need they obviously could not handle. My grandma had to wear diapers but she could still tell you when she needed to use the bathroom. We've caught them telling her to go in her diaper vs doing the work to put her on the toilet. She didn't like the feel of using the diaper and when she would use it they wouldn't change her for hrs which caused more issues. We'd often show up and she would almost always need to be changed. I feel like my review is getting a bit long and I've only covered 1/2 of the issues here. My grandma is no longer at Emerald Crest due to one too many preventable falls under their care where they tried to blame us when in fact that the staff neglected to care for my grandma while she was in their care.

From the owner: Memory Care Burnsville, MN…read more At Burnsville Emerald Crest by Cassia, seniors will find thoughtful memory care in an assisted living setting where each individual's personal preferences are valued. Our assisted living services help residents with tasks like dressing or showering and are tailored to their needs. Through specialized training and individual senior care plans, we partner with residents to maximize their abilities and encourage independence, enjoyment and opportunities for success. A structured daily program includes exercise, music, crafts and more. In addition, on-site visits by professionals who provide medical and therapy services offer convenient support for physical concerns. As with all our programs, memory care also includes spiritual support for residents and families. Current availability in our Vine and Marigold houses. Contact us for more information.

My most recent experience involved the staff bringing an envelope of money to my wife's apartment…read moreand mumbling something about it wasn't supposed to be given to some staff and she had to take it back. Since she has dementia, she was rightly upset, confused and concerned. When I asked what had happened, I was told it's against their policy for any staff person to receive a tip, so WITHOUT calling me they sent some new hire to return it. My other real concern is the pitiful kitchen: the dining area is just wooden 4-tops with nothing on top for decoration; the cook's idea of serving attractive food consists of plopping it on a plate and having a barely-trained high school student put it on the table. There is never any kind of salad beyond a pathetic "tossed salad" which is a few dregs of lettuce, 3 ONE-HALF cherry tomatoes and 3 strings of onion--never any coleslaw of other kinds of salad that would be good with the entree. It is really pathetic and dis-heartening to think of going to eat there. Responses to complaints has so far just been, "We're sort of working on it." If you're considering sending someone here, FIRST THING: have a meal there! I wrote a similar commentary last December, so you can see not much has changed. GS

From the owner: Augustana Regent in Burnsville sets the standard for senior living where hospitality and caring…read moregive mom, dad, friends, and family a community they can truly call home. At the Regent our residents can age in place with services that provide round the clock staffing. As our resident's needs change they can move from independent to assisted living, or to care suites or memory care. Because we are faith based, spiritual opportunities are available almost everyday.

$14,000/month should at least get you a private room but the shared room is really my only…read morecomplaint. He lives in a space half the size of my bedroom. They have no storage areas for residents as many other homes do so he can only have what fits in his room. Most of the staff is very friendly. They all know my dad and always tell me how sweet he is. He had an issue with one worker, I called in for something else and mentioned this to the person I was talking to, and the next day the administrator and the head nurse had addressed it and called me to update. They label all his clothes I bring in for him and do laundry there every week or so. Everything is included. The coordinator Rochelle who sets up his appointments and transportation when needed is wonderful. She also helps him when he has a video appointment. The food seems decent and they come by every day to set up his meals for the next day. If he doesn't like something that's scheduled he can order an alternative like a cheeseburger or something else. I bought him a fridge so he can have his Coke in his room but they also have a vending machine for pop and snacks. I haven't been able to visit as often as I like due to my own health and disability but they keep me updated and he likes participating in the activities they have for patients like bingo and different crafts. I know it's a hard transition for most people to lose their independence and most nursing homes are not ideal unless you are a millionaire. But if you're on Medicaid (which they will help you apply for) it's not bad and my dad seems happy most of the time. All his income goes to the facility and MA covers the rest. He gets ~$130 a month for incidentals but I try to provide him with what he needs.

The campus was in a lovely area and this facility was a very close second but my positive…read moreexperience is worth mentioning. My Mom's final choice really came down to wanting to be in the city center vs somewhere more peaceful. Amy could not have been more kind, helpful, and professional. She was clear in communications which I am grateful for as this was a complicated move with all the emotions and demands on my personal life. She really helped lead the way on next steps in a collaborative way that made my life easier and really improved my confidence in our steps as a family and in this team and facility. Also, the connection to Fairview is very positive for us as it is deeply embedded in Minnesota as a care provider which is also important.

I recently was in Augustana HCC after a hospital stay. I was more than surprised at what I…read moreexperienced. I have heard so much negative about nursing homes. Here the facility and staff are top notch. It is modern, clean and well maintained and, most of all, the nurses and aids were fantastic. My needs were well cared for and the staff anticipated many of my needs. They even treated the "grumpy old men" (and there were lots of them) with care and polite understanding. The cleaning staff were "Johnny on the spot": I was amazed at how quickly and prompt they were at picking up and cleaning any mess. The food is good. I am not a connoisseur but was very happy with it. Each resident had an individual, but common, menu. The individual meals were tailored to each patients needs and desires. I was mildly surprised that when someone asked for additional items they were usually provided. Again, the dining staff were very friendly and accommodating. I had approximately 15 meals there and only one was disappointing. As most people, I do not really want to be in a NH unless necessary, but when I need it, I will choose Augustana again.

From the owner: Holistic in focus and dedicated to innovation, Apple Valley Village Health Care Center provides…read more24-hour skilled nursing care for those with advanced health care needs. The compassionate care team includes physicians, nurse practitioners, registered and licensed nurses, nursing assistants, therapists, social workers and chaplain who work together with a deep commitment to high-quality clinical and personal care.