I rarely leave negative reviews, but I felt compelled to share my recent experience with Acacia…read moreFamily Medical Group due to the incredibly rude and condescending behavior of their front desk staff. Upon arrival, I wasn't greeted or acknowledged--instead, the first thing I was told was that they had called me several times to update my insurance. I explained that I had returned their call twice but was left on hold for over 20 minutes each time before being disconnected. Rather than showing understanding, Gia immediately began challenging my response in an unprofessional and belittling tone. When I said I had called back, she abruptly asked, "Which number did you call?" As I began to read the number aloud from my call log, she started talking over me, dismissing what I was saying. She then asked, "Well, what option did you select?"--as if I had the entire phone tree memorized. The entire interaction felt combative and unnecessarily condescending, especially in a healthcare setting where patients should be treated with basic respect. This level of unprofessionalism at the front desk is unacceptable. The staff's lack of courtesy and empathy completely overshadowed any quality medical care this practice might offer. I hope management seriously re-evaluates how their front desk staff interacts with patients.

office experience: I made an appointment but when I got the confirmation it's a totally different…read moredate and time. no explanation as to why they just said that that's what they put me dow. I was able to change the time but not the date. I had issues with them in the past but I like my Dr. I'll be looking for another Dr.

I was seeing a DO physician and he retired. I have been looking and was referred to Catherine by a…read morefriend who said she is the only doctor who was able to keep me out of a wheelchair. DO's are so much more holistic in their approach and though her manipulation technique was different from what I was used to I couldn't be happier with the results. I highly recommend this wonderful doctor to anyone with back pain or mobility issues. I'm sure she is great at everything but she certainly has helped me with my back and walking.

If you want to have your time completely disrespected this is your place . The dr does fine work…read morebut the wait times are absolutely ridiculous and offensive. I have never come and waited less than 45 minutes after my scheduled appointment time. My last visit I waited over TWO HOURS! I would have just left but the staff kept giving me 20 minutes until the doctor is ready. I even left and came back at one point and they still weren't ready and said 20 minutes where I waited .... you guessed it over 20 minutes . I never leave bad reviews but this is wild . It was not a last minute appointment and the waiting room only had one other person In it. If you're going there you may as well take the day off work .

This is a wonderful professional Medical center…read more Very professional and great follow-trough setting up testing and blood work. Thank you!.

Made an appointment for mid morning thinking we would be seen close to the scheduled appointment…read moretime but STILL waiting to see the doctor after more than 2 hours! Extremely frustrating. The sign in the front office says they can refuse to see you if you are 10 minutes late for your appointment or bill you for your missed appointment but yet we have to wait HOURS to see anyone.

This office seriously overbooks. My wife and I tried it after multiple recommendations as we just…read moremoved back to the area and figured an office would be convenient. I'd waste less time going to San Jose for an on time appointment. Both of us waited over 90 minutes just to go to the waiting room. I was there for over 2 hours and maybe seen for 12-15 minutes. On top of that the DRs knowledge on my current medication was alarming and his advice goes against the current science. The office staff was rude and appear to be over worked as I constantly had to correct them with information I had given just seconds before they got wrong. If you are retired I guess it would be OK but I run my own business and have a busy schedule. Time is money and you can never get it back.

The drs are great but their billing department is an absolute mess. We now avoid this place…read morecompletely due to the office. At one point they told me they would never keep my credit card info on file yet they twice charged my credit card without my consent. After calling every month for over 6 months I finally had to just dispute the charges with my credit card company to get reimbursed as the charges were not valid charges. Now today I received a bill for a no show when we haven't been here in over a year and definitely never scheduled an appointment. I called and they refuse to remove the fee. I have many more horror stories of this place and their awful billing. We will never go here again.

Dr. Williams and his staff have provided excellent care for me for many years. His demeanor is…read moregentle. Because of his years of experience in orthopedics I feel more comfortable about his assessment and treatment plans. He always lets me explain my problem, and provides me with insight about my condition. He is current with the latest treatments available, and practical in guiding my recovery. I trust his judgment about going forward and have never been disappointed with my care at his office. The office staff are also considerate and efficient.

Dr. Don Williams was assigned to my case to perform an IME several months ago. Although I was…read moreapprehensive, I found Dr. Williams personable and understanding as to my medical concerns and limitations. My overall experience was positive. GSV

The office staff is nice and friendly but the doctors make you feel absolutely rushed. I was sent…read morehere because my OB doesn't deliver at my hospital anymore. 4 visits, 3 different doctors. Nobody asks if ur having contractions, labor symptoms, no urine test done but they'll put in notes that you said you're not experiencing this when it wasn't even discussed. Very odd practice IMO and not something I've experienced with my other two pregnancies. Not to mention the 60-90 min wait time just to be seen for 10 min and not even have questions answered. I can't wait to go back to my regular OB.

If your looking for a General Practitioner DO NOT GO HERE. Terrible experience. went in with non…read morestop lower abdominal pain, having had kidney stones years before this felt different and worried me. medical assistant ordered an ultrasound on Friday. I called Monday late in the day since I hadn't heard from ultrasound dr. office to schedule. thought my symptoms warranted some expediting. nope, the scheduler was backed up and hadn't got to it. left it alone for a day, called back Wednesday spoke with Melissa who asked me to bear with them as they had only one scheduler for all five doctors. Im still in pain, thinking the worst. gave it another day, called Friday later in the day and pleaded to please schedule as I was worried and needed help, she apologized and agreed five days was excessive. done deal, Tuesday I was set up for a 9:30 app. but I had to endure another weekend stressing myself out. The ultrasound was done, I asked the tech. if my Dr. would receive the results that day. answer: YES. later that day I called my dr. office hoping to get an answer. Answer: yes we've received the results they have been forwarded to your dr. , but he's gone for the day. Me: look I'm really anxious and stressed out can you please ask the doctor to get back to me. answer: Yes. Next day- nothing all day, I call again later in day. Answer- your dr. has the results but is gone for the day. Still in Pain. Next Day I wait till 2 pm and call again, finally I stress my anxiousness verbally again to the front desk.answer from the front desk: okay your results are XY and Z, mind you this was the receptionist not the DR. or Medical assistant telling me the ultrasound results. I was pissed asked to speak with the manager about this garbage ideal of a healthcare facility ( poor thing was two weeks new to the job) and agreed she walked into a shitstorm of an office. she conveys my message to the ordering physician, ordering physician calls me back and says she didn't get results till that day. WHAT!!!!!!! I let her know what I thought about my hole experience with Salinas valley prime care in Ryan Ranch, and I literally had to get condescending snickering feedback from a licensed professional about how I basically was impatient and thats how things were done in that office. STILL IN PAIN. you decide

This physician has been our family doctor for many years. I have never met an expert in so many…read moreareas that is equally compassionate and patient. He demonstrates his expertise in a holistic way: diet, exercise, relationships, medications, surgeries, etc. I think he's brilliant and very human. In addition I am profoundly grateful that he communicates with the whole care team for the patient. For example, if you need cardio care, he coordinates the data and consults with the other physicians and gives you as much time as you need to understand your options and your diagnoses. This is critical when you're at a juncture between several experts and doctors. He's a real mensch.

Dr. Cortes is such a good docter. I recommend Dr. Cortes without hesitation. I have been his…read morepatient for a few years now and I really like him. He really listens, I never feel rushed, I never feel judged, and Dr. Cortes is very friendly and really cute! ( And happily married.) He is always concerned with my health and well-being. Dr. Cortes has always been successful with my diagnosis and treatment, but he avoids pilling on the meds... And he really likes my little dog!! I hope Dr. Cortes stays in Santa Cruz for a long, long time. Thank you, A very appreciative patient.

Amazing Doctor and Staff, I went for a well woman appointment and Dr. Rodriguez took her time to…read morefind out family history, and answered all of my questions. She was very thorough and explained everything step by step. Talked to me through the uncomfortable parts and made it so easy for me! Best OBGYN that I have been to. Definitely going back!! NEXT YEAR!

Dr. Rodriguez is by far the best gynecologist! She's caring, attentive, nice, a listener; and…read moreblunt! I recommend her very much!