Always very sweet here I wanted to thank Ms Noshad for her kind service as well. I've been a member…read moreof Bank of America for many years so it's great that all the locations I've been to they are always so nice and answer all my questions.

This place is absolutely horrible. They love to tell you all they CANT do for you. The old lady…read morethat I suppose is a greeter, is rude and condescending. This used to be such a great small town brach. Ive been a customer for over 50 years and will be closing all of my accounts here shortly. They have zero regard for customer service and have lost sight of the fact that they are supposed to be working for all the account holders.

Every time I come here, the atm machine is not working especially when I need urgent cash…read more I've check on yelp the branch was supposed to open on Saturday, but when I arrived they were closed. I can never depend on this branch ever again.

Their customer service has been horrible over the years. The tellers are nice but whenever you…read morewant to talk to a banker they are rude and dismissive. There is no greeter and when I asked the woman sitting closers to the tellers what I need to do to talk to someone she barely looked at me and then annoying gave me a short response. I have tried twice at this location and am now having to go across town to the other branch

Excellent customer service. They greet strangers with the utmost respect, it was an experience that…read morewas warm and fuzzy.​

I​ use three different banks and this one is by far the most personable one. They know you by name…read moreand it always feels nice​ to do business​s with people who you know pay attention. There are always​ tellers availbale and they even have a drive-up​ window if you dont want to get out of the car. They have two locations in Brentwood​ located​ in very convenient spots. They have parking on all sides of the building​ and an ATM located in the front. I would not use another bank for my personal accounts. highly recommend​!

Great customer service. Efficient in opening accounts…read more Took the time to I needed to make smart decisions. Helped finish my app download and setting up access for online banking

My 93 year old mother took a CD last year and was charged $2300 for closing it out early with no…read moreinterest which I understand but a penalty was outrageous as she needed the money for emergency to help her granddaughter. The man in the picture even admitted that he did not explain the penalty to her, but said he should've read the terms With no compassion as the manager, Andrea was no help have contacted the district offices and seek legal action after their crook

Ok it's a bank right? What could I review- yeah you can deposit funds, withdraw, get loans etc …read more... Ok BUT the people make it different. Gerson, who I believe is a manager, if not the manager there. So personable, professional, friendly and very genuine. I walk in and all the staff are engaging, friendly, welcoming asking if you need help etc. Just a great team there. If you're looking for a new bank or just a place to become your regular branch then I recommend CHASE on Balfour, just near Safeway . They've just been remodeled too and it looks so much better, brighter, clean lines, new layout. Very pleasant to walk in to.

On 4/12/25 I was denied the right to cash an Employer check from the State of California at the…read moreChase Bank @ 3100 Balford Rd, Brentwood CA. A check I always cash at my local chase without any issue. The teller that assisted me asked his coworker, if the check could be cashed, which she responded saying no and addressed to me saying that there was a "new policy in place which stated that the State checks are unable to be cashed, and a printed copy of the policy could be provided to me". I expressed to them that I felt discriminated, as it was never an issue before at my local bank. I had funds in my checking account and never had a bad check. When I requested the printed policy, the female teller suddenly had a change of tone and said that she was unsuccessful to locate such policy. She then left to request help at bankers section & stated she needed help with printing out a notice. She then approached the woman, who I overheard unprofessionally exclaimed "Oh my god, are you kidding me", whom I shortly found out that the woman was the branch supervisor. After some time the printed "policy" was handed to me, and I left the bank. I read the policy doesn't say that State checks can't be cashed. I went back to my local branch and was able to cash it. This branch needs to understand their own bank policies and be re trained. As for the the supervisor with the rainbow hair shame on you in the customer service you provide. You also failed to put on my complaint to Chase how you expressed your self when your colleague went to ask you for help.

iman went above and beyond for me. i was at pittsburg. she was filling in for soneone and had…read morecomputer triuble but it didn't slow her at all. all the staff is helpful and kind. i haven't had a bad teller since i left bofa. brian d.

Opened my account a year ago, just closed it , hard to see a banker, not a real friendly…read moreatmosphere. Had plenty of of money in two separate accounts and refused to honor a check , that was the straw that broke the relationship. Moving on

Fremont Bank has always been professional and easy to work with. Over the years I've had savings…read moreacct, checking acct, and even a home equity loan at reasonable rates. I've been with them for years and very happy.

Excellent ongoing customer service, with multiple mortgage options at no bank charged cost…read more Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.

Amazing customer service the security guard is a great guy I've had a great experience with this…read morebank. The staff is consistently professional, friendly, and willing to take the time to answer any questions I have. Every visit feels efficient and organized, with little to no wait time, and I appreciate how smoothly everything is handled.

Excellent service today! I came in to make my first (of many) car payments on a new auto loan. Was…read moregreeted upon arrival and helped right away. I was able to make my car payment AND set up auto payments via ACH for future payments. Also appreciated how the teller requested to see my ID and include a better scanned copy on account. (Seems the way car dealerships process their paperwork, the CU's get the short end of the stick with ID imaging.) This is a close, convenient location to my residence and will definitely be back in the future for help. Oh! And the security guard on site is very nice as well!! Thank you so much for all the help!

When I moved from San Francisco to Discovery Bay 7 years ago, I was surprised to find this branch…read moreoffice relatively close to home. I had expected to have to travel to Concord. Every time I stop by for a transaction, the visit has been excellent. The office is clean and well staffed usually with 2 windows open and a loan officer. The employees are most helpful and courteous. I've been banking with Unify (previously Western Federal Credit Union) for close to 40 years.

The Customer Service at UNIFY Sand Creek location is exemplary ! The staff member Heather, is what…read moreany business should want to represent their company. Heather is honest, thorough, detailed and brilliant at her job. The other staff members Debbie, Dave and Aaron(?) were knowledgeable and did everything collectively as coworkers to help us navigate a very serious matter. The respect between them must make it a joy to work there. You guys are amazing!

Used to be very good. Now they change new people, one slim lady and one young man with beard, both…read morecannot do things in regular pace, super slow, focus on social talk, never plan to get things done. Each take care one customer, for 30min, can't even finish one transaction. Horrible slow. None of them open account, both just withdraw money. Never know withdraw money can take 30 min per transaction. This bank really make a record

Best bank ever. Great customer service and good services. They have safe deposit box for rent which…read moreis great