There is no AC the gym is always hot and muggy. The fans don't work half of them are always off and…read moreit's humid. I can smell people. They need to no fix the AC and I'll change my review to 5stars.

Can't even talk to a real human at this location. I called them two times this morning. They have…read morean "AI assistant" picking up their calls. When I sought to ask questions from a human being, AI put me on hold...Crunch Fitness hung up on me. I called back. Same thing. Apparently this Crunch franchise location has zero interest in serving this community or gaining new members.

The worst ghetto gym I've ever belonged to. No one puts weights away, people always "marking"…read moreequipment that they are going to use next ( including trainers), everyone carrying bags even though the rules clearly ban them in the exercise areas. It has to be the laziest staff I've ever seen. Heaven forbid they step from behind the counter and clean something. Equipment always out of order, running out of paper towels, etc, etc, etc.

The classes and their "cancel anytime/no commitment" and $20 monthly fee drew me in, but come to…read morefind out they make it IMPOSSIBLE to cancel your membership and my payment has slowly increased every couple months. No one calls you back when you say you want to cancel. No one responds to emails. I had to call my bank to stop the payments which was not easy since they used my acct and routing number instead of an ATM card. What a nightmare!! I did like the classes, though, which is why they got 2 stars.

I been working withTrystin for the last two months. He's a great trainer. Very friendly, always…read morepositive on how you are doing the exercise and well knowledgeable of his job.

Too crowded Many broken machines…read moreMembers don't put back plates Outdoor area with sloped floor and wasp issues

I've been a member at Crunch Fitness Lancaster for a while, and recently I've noticed a lot of…read morepositive changes--especially with the staff. I had never tried personal training before and was honestly hesitant, but in October I decided to give it a shot. I could not be happier with that decision. Mark is my personal trainer, and he has a wealth of knowledge that instantly made me feel comfortable. He put me on a solid, no-nonsense training program that's both attainable and pushes me to my max every single day. If you want to be challenged and see results fast, ask for Mark. He's a kick‑ass trainer who truly knows how to get the best out of you.

I actually loved the gym itself, but my experience with personal training completely ruined it…read more I paid for 30-minute sessions, but my trainer was constantly late, so I'd often only get about 20 minutes while still being charged for the full session. The final straw was when he showed up 16 minutes late and still tried to count it as my session. Then the following week he double-booked me and had me work out with someone else. I left in tears. Back in May, Brandon and Brooke told us this was resolved, that I wouldn't owe a remaining balance, and that I could cancel. Yet I'm still getting emails saying I owe money. My husband has also repeatedly asked to speak with the mysterious "Kev," and despite multiple promises, we've never received a call. It's frustrating to pay a premium for a service that wasn't delivered and then have to fight just to get the issue resolved. The way this has been handled has been incredibly disappointing. I'm posting this in hopes that maybe someone will call us back and finally help us settle this!

Feel weird working out here. The staff doesn't feel like staff they feel like someone to judge your…read moreworkout

I'm so glad Fitness 1440 came into town. The location is very convenient for me and the price is…read morevery reasonable compared to the other gyms in the area...however, at 1440 you can work out 24/7! So no excuses! Owners are great, friendly guys who want to see you succeed. The gym has a bunch of equipment/weights to choose from to fit everyone's workout plus - they offer classes too (yoga, boot camp, insanity and a few others). Nice clean facility as well! Check em out!!

I am formally complaining with regards to me and my wife canceling our memberships. We were…read moreprovided with no documentation at the time of cancellation and the Jim continued to charge our cards well after our cancellation. When I have tried to contact a manager or someone in the corporate office I am getting no response and no action. I have called emailed texted with absolutely no response. The Jim has billed me for over $400 of unauthorized charges and refuses to refund me any money. Crunch fitness corporate office has no public point of contact. These people are scammers and are intentionally structuring cancellations so that they can continue to charge you unauthorized charges beware!!

I am writing this review to formally document ongoing mismanagement, lack of accountability,…read moreimproper billing practices, and unprofessional conduct at the Crunch Fitness Pottstown, PA location. Nearly one year ago, I was explicitly informed by the former General Manager (Cam) and an employee known as "Bunny" that I would be issued a refund for three out of five personal training sessions I purchased. This refund was promised due to the club's failure to notify or communicate with me when my assigned personal trainer was terminated. Despite this clear agreement, no refund was ever issued. Over the past year, I have made repeated attempts to resolve this issue and have been consistently ignored, redirected, or avoided by staff and management. Most recently, the current General Manager claimed there was "no documentation" of the original refund agreement. I requested escalation to the Regional Manager at that time. It has now been two weeks with no follow-up or communication, further demonstrating a systemic lack of professionalism and accountability. Rather than resolving the matter, the newer General Manager Paulie attempted to persuade me to "donate" my unused training sessions back to the company so other members could use them. This suggestion was inappropriate, unethical, and unacceptable, particularly given that these were paid services and the refund obligation remains outstanding. This proposal appeared designed to benefit internal staffing issues rather than honor commitments made to a paying member. To further compound this issue, I canceled my membership today and was forced to pay an additional $31.99 for another month before my cancellation could be processed. This resulted in yet another charge that I should not have been required to pay and adds to the growing amount of money being wrongfully retained by this company. This experience has significantly increased my frustration and reinforces a clear pattern of poor billing practices and disregard for member concerns. Beyond these financial issues, the overall operation of this location is deeply concerning. The facility is frequently dirty, poorly maintained, and contains machines that are regularly broken or out of service. Employees routinely congregate, socialize, and remain on their phones instead of maintaining the gym or assisting members. Groups of individuals -- sometimes including staff -- occupy workout machines without using them, preventing other members from accessing equipment. Additionally, I personally overheard multiple personal trainers openly complaining about their compensation and dissatisfaction with pay inside the locker room, in front of members. This behavior is highly unprofessional and reflects poor leadership and a lack of workplace standards. This location demonstrates a clear and ongoing pattern of: - Failure to honor financial commitments - Improper and questionable billing practices - Lack of documentation and accountability - Ignoring escalation requests - Unprofessional staff conduct - Inadequate facility maintenance I am requesting immediate corporate review and resolution, including reimbursement of all wrongfully charged amounts, confirmation that my membership has been fully canceled without further charges, and an investigation into the management practices at this location. This situation has gone unresolved for far too long and should never require this level of escalation.

Great gym always with a super friendly staff. Been coming for a while now and it's my favorite gym…read morearound

Gym is whatever. Don't sign up because they will never let you cancel. I tried multiple times to…read morecancel and it never worked. Now they are sending a debt collector after me. I even changed my credit card number to get away from this company. Avoid at all costs

Orangetheory makes it intentionally difficult to cancel memberships and the employees haven't been…read moremuch help either. I would not recommend it to my enemies.

Warning ‼: Crunch Fitness Is a Scam - Hidden Fees & Shady Practices…read more Review: I want to share my experience to warn others who are thinking about joining Crunch Fitness. A few weeks ago, I signed up for a membership. I went in, filled out the form, and everything seemed fine -- until I realized the gym wasn't for me. I decided to cancel shortly after. The problem? Even after trying to cancel, they charged me $70 for an "annual fee" (something that was never clearly explained) and two separate charges of $17 for membership dues -- even though I wasn't using the gym and thought I had canceled in time. When I called, they told me the cancellation was too late and that these charges were part of "company policy." The staff was cold and unhelpful, and it felt like I was being blamed for not reading the fine print -- even though nothing was clearly communicated when I signed up. Crunch is not transparent. They have hidden fees, unclear cancellation policies, and they take advantage of new members. It honestly feels like a trap. My advice: Think twice before signing up. Ask very specific questions. Read every line of the contract. There are better gyms out there that treat people with honesty and respect. Union deposit road