As others have said: Do not order online. Thom Browne claims to offer "complimentary returns" but…read morerefuses to follow its own policy. They promise to refund your money within 1-2 days of receipt of the package. This did not happen in my case. It took them 15 days and three emails, and they still would not issue the refund. I had to do a chargeback through my credit card company. This was after I provided UPS proof of delivery showing that the package had been received at TB's return facility. They claimed to have "technical difficulties" and promised to investigate, but they held the refund hostage during this process. In other words, they punished me for their own ineptitude. Many similar complaints on Google Reviews and the Better Business Bureau show that this was not a one-time occurrence. Thom Browne has a history of dragging their feet when it comes to issuing refunds. It's a deceptive business practice to advertise a policy and then refuse to follow it. I have never experienced such poor customer service from a luxury brand; most of them go out of their way to accommodate customers because they want repeat business. But I'll never buy from Thom Browne again. I will be donating my only other Thom Browne shirt to the thrift store.

Online shopping experience was absolutely disappointing. Their return policy is clear stated in…read morethe website but they do not implement their own policy. Very stressful experience!

This has been the worst experience of my life.... Paid for…read morethe suit in full.. He never had the suit tailored as promised. I am still waiting 2 and 1/2 months for the suit. Sam now is not answering my phone calls.. How does a proprietor get away with this? I am now at the end of my patience. Any suggestions on how to deal with this ?

I've been coming here since 1984, what a bunch of characters that used to work here. All very…read moreprofessional and helpful from the time you walk in to the store until the tailor finishes the alterations. All done in house. So sorry to hear of the Isaac's passing, I used to love haggling with him. We went back and forth many times, in the end we were both satisfied with the deal. Is the store still open? If so when and what hours? All the best guys! SA

I absolutely love this location! They always have the sizes I need and the customer service is…read morelegit the best I've ever received from any of the locations throughout NYC. My favorite thing about this location is the Re-gear section on the lower level, being able to pick up vintage items and at a great price is absolutely awesome! Definitely hit them up if you're in the area!

Worth the visit if you're a fan of the brand. Almost had a museum style feeling to it…read more Two Floors worth of equipment. The down stairs has a "used/recycled" section with a bunch of decent prices & a repair area to drop off damaged jackets. Plus the back has a decent little coffee shop.

Are you looking for great clothes, great service, great prices? Then Franky fashion is the place…read moreto go to. Franky fashion really understands what fashion is all about; style elegance, trend, price, Ect... I was store hopping in the area to find some dress shirts, came across this unique store, where I found quality shirts at a reasonable price! This store sells just about everything you need from head to toe! Everything I pointed my finger on, spelled QUALITY! Which something you rarely see these days, since most of the stuff is cheaply made due to cheap labor which is in the air for big business. I.e Asian counties. The staff in this store is super friendly, knowledgeable, and helpful! Not only I ended up buying shirts. But I got myself jeans, blazers and ties. I came back months later because I needed something fancy to wear. Get this guys.... I got a tuxedo here which cost me less than I would cost me to rent it!!! The store didn't have my size in stock, wasn't a problem for them. I paid for the tux and they ended up shipping it to my house. Superb!!! Would definitely recommend these guys because they Understand fashion!

If you work in the financial district and are in need of a basic t-shirt, skirt, or simple dress,…read moresomething to wear to work or perhaps a casual date or weekend outfit, you will find something here for cheap. Like other Steps boutiques in the city, this one carries jeans by Vigoss, knit tops by the dozens, sunglasses for $7.99, cheap handbags and jewelry, and trendy seasonal pieces. Don't come here expecting anything cutting edge or high quality. This Steps is probably one of the more conservative ones in the city, probably due to location. But for wardrobe basics that you don't want to spend lots of money on, it's fine.

Liked this store it has funky bright tops and cool printed leggins.read more

I have been a fan and customer of DL Cerney for 30 years. If you want an iconic, shirt, pants, or…read moreeven a dress this is the place to go to. The quality of the fabric and the care that Duane and Linda put into each garment shows. Think of DL Cerney like a bespoke clothing store where everything is made to order. How many people can proudly say, I still have the clothing that I bought here more than 25 years ago. I still receive compliments on my clothing. Just bought a royal blue short sleeve suit shirt and it's a wow!!

Today, THE DL Cerney personally handpicked 6 dresses for me to try on…read more I am in love. Vintage, comfortable, beautiful. When was the last time you felt cotton satin? Dear lord, I never wanted to leave. Every paycheck I get I am going to save one quarter of the portion to go to DL Cerney's and slowly collect a fabulous wardrobe.

I'm not from New York, but really wanted to bring a pair of Supergel Pro Boxing gloves home for a…read morepresent. First off, the clerk was very helpful while I was browsing and trying a few things on. Second, I got the gloves back home but noticed some miscoloring on the whites of it, I notified customer service and they helped resolve my problem in less than a day. Their customer service team has been incredibly helpful.

So fresh and so clean. Very spacious with a nice design and displays for their products…read more The staff are incredibly friendly and welcoming.

I was here looking for a suit last minute for a wedding and they had everything I've needed. Not…read moreonly were they high end Italian designer fashions at good reasonable prices but the people along with the atmosphere here was amazing. You really feel like you are taken care of and they definitely pay attention to detail. If you ever need anything even if it isn't a full suit, they have some pretty dope apparel. Definitely had a good experience. Good people that pays attention to detail. Check them out if you are ever in the area because theirs not many like this in Brooklyn!