We were recommended to this service by a plumber from Drexler who replaced our pipes after…read morebasement flooding. They tore out all drywall irregularly 3 ft up including areas not affected by water. They did not clean up after themselves and tore out drywall opposite the water damage. They removed drywall from half of our basement that didn't need to be removed. We have not filed a complaint because it was our mistake to not be there to supervise or know better. I would not complain now but they keep sending us cards for future service. I strongly recommend not using their services unless you supervise their work. They have cost us thousands of dollars..Buyer beware.

We hired them and they really messed up the job. When we politely asked them to do better work they…read morerefused to honor the warranty. They are rude, dishonest and don't do a good job. I would run and not just walk away from this company.

A pretty horrible experience with unprofessional individuals. An employee sat on my car while…read moretaking payment info. When asked to not sit on the hood of my car, employee laughed. Shoe coverings were not worn. Markings on newly painted walls And baseboards from the hoses. Most importantly, the stains from foot traffic on the carpet were not removed. Stated by the employee "it's wear and tear". Extremely unsatisfied and cannot get in contact with manager. $260 for the "service" that did more harm than good. DO NOT RECOMMEND!

I had my carpets cleaned before I moved out of my apartment. The next couple days I had to work so…read moreI didn't notice until a few days later that the carpets weren't actually cleaned. The pictures attached are after the "cleaning". Small things that my at home carpet cleaner would have cleaned, so you know their heavy duty machines should get it. There were multiple spots. I also paid and extra $40 for a deodorizer that didn't do a damn thing, the carpets smelled the same after they dried. To top all this off, I called and just asked for a refund. Why would I pay $190 for something that I didn't even get? Well, they said they do not do refunds. And since I moved out of my apartment, they cannot reclean them. The manager left me a message, and I called back and left him a message. He never reached back out. Will NEVER use this seevice Edit: the management never reached back out to me and as far as I can see, there's no actual way to message the person who responded to this review

if there was less than one star i would give it. they over billed then changed it when i…read morechallenged them. they are rude and inattentive to customer needs. they are unresponsive and impossible to communicate with. run away from this group

Crooks, never use They lie and rip you off for more money…read morethan what they quoted you to do the job. Also they use a tactic on their equipment. When you ask them to remove the equipment. They will tell you that they have no one available to pick up the equipment at that time. So they can charge you more. Look at their reviews, Im not the only one

I accidentally gouged a part of one of my paintings when packaging it, and found this company via a…read moresimple google search. This is a very professional company and they did a great job repairing my painting and prepping it for me to repaint it. They were completely upfront every step of the way. I highly recommend Art Recovery Technologies of Greater Kentucky.

My experience was not good at all. Exchanges were polite by email and phone when 1st reaching out,…read morebut that changed when I showed up with my paintings. I left and went with someone else to fix them even though they were not my 1st choice from google search.

We are so grateful to Lance, AJ, Eric and Santos! We are moving out of state next week, and the…read moreteam set up an immediate appointment to install a new system when we didn't pass our radon test. They did an amazing job! We have 814 square feet of crawl space that had to be completely enclosed. It was a big job, but they finished in a day! Everything was covered and cleaned after. They were very friendly and very professional. 10/10 to Aqua Lock.

I am passing on my negative experience with Aqua Lock Mold Mitigation. Not ever having any…read moreexperience with doing Mold Mitigation I went into this naive. My anticipation was more based on the fear that is out their of having Mold. Our experience started with a major water leak because of repair in the street by the Louisville Water Co that caused the breakage of a upstairs toilet hose because of a hydraulic surge in the piping when they turned the water back on. The water was turned off within 20-30 minutes but water flowed from the 2nd floor all the way down to the basement. A remediation company was called in and started the removal of water soaked materials. When the insurance company was called it they approved the tear out of the materials that received damage from the water. The tear out exposed the existence of preexisting mild mold presence on studs and joists. We contacted Aqua Lock at the recommendation of a realtor. Got the quote inquired the process and the time it would take to accomplish the mitigation process. Because we were pressed for time I proceeded with Aqua Lock. My anticipation from the fear out there that they would arrive all suited up and with breathing devices. NOT!! Two guys showed up and all they had was two gallon containers and two spray bottles. Inquired about the not having any protection PPE they responded that they do it all the time and have not had any adverse effects from it. They proceeded with the mitigation and ALL they did was spray done all the areas with occasional wipe down. They finished with in an hour. The charge for this was $1956.00 I also got a Radon Mitigation quote from them and it was $1465 which would require much more time, materials and equipment than an hour of spraying. We had another company come in to do the Radon Mitigation that also did Mold Mitigation and discussed the situation with them and ask what they would of charged for the same service. They gave me a budget quote of less than $500. Sent an email to Aqua Lock about my surprise of the discrepancies and looking for justification for the cost. All they could give me was that they have a 10 year transferable warranty on their service. NO HINT of any compensation for their price. My recommendation is to shop around and ask a lot of questions first before proceeding with having the service done. All the people at Aqua Lock were friendly and good to work with just I feel that I got taken on the service. Hope this is helpful and saves you the disappointment and money we experienced with Agua Lock Mold Mitigation!!! We were disappointed with Aqua Lock not on the service but on the cost of $1956 for the hour service (basically only spraying down the infected areas) that it took to provide the Mold Mitigation. Then after finding out from another provider that they would of done it for less than $500. SHOP AROUND!!! We were naive and shame on us for letting this happen to us!! Called for justification of the price and basically all they could tell me for it that it comes with a ten year transferable warranty and others do not.

Servpro of South Louisville specializes in Fire and Water damage restoration. We also offer carpet…read morecleaning, air duct cleaning, bio hazard clean up, document drying and much more. We are an IICRC Certified Firm and a Certified Technician is on every job. We are a preferred vendor for most Insurance Companies. Emergency Service is available 24/7, 365 days per year.