My experience with this hotel was great the staff was very nice and helpful during my business trip…read morekeep it up....

A descent hotel but lacking the extra modern detail…read more Not a bad price, clean room but missing the modern outlets and charging stations. Place was clean, shower was strong, tv was placed strangely in relation to the bed. I'd stay again but would hope they would update a bit.

Nice typical Hilton Garden Inn. Nice comfy beds, desk for laptop, std room amenities. Downstairs…read moresmall bar with a tv, nice bartender and service. Ample parking and breakfast, lunch and dinner restaurants close by.

Great quiet location, afternoon has either free sweet tea or fruit infused cold water was…read morerefreshing after a hot day outside. Breakfast was overpriced convenience would look to the many close cheaper options. Pool was small but useable, self service mini snack store in lobby had many choices, but you are paying for convenience when same grocery options are near by like HEB. Would highly recommend for stay was a shirt drive from Houston airport, convenient location off the main toll and free highway, but quiet location.

Very excited to check in here. Had to stay for a wedding and never been to Spring Texas. It was…read moresuch a pretty location. Here is some of my takes~ Pros~pretty area and nice park around the hotel -quiet surroundings and quite hidden business area -pretty and lush trees and greenery -lovely lobby -smooth check in -courteous check in -nice rooms -nice park outside -clean bathroom -cold room temp -gold member upgraded to higher 9th floor -liked how there is pretty large long couch in our 2 queen room -comfty beds -prompt and kind room service when asked for more towels -ample parking on the side of the hotel -late checkout available Cons-housekeeping was very loud early in the morning around 7-8am. Stood outside our hall talking so heard everything and woke us up -sink was rusty so showing the age -low water pressure -AC was tad loud -loud sheets -only had couple towels for a 4 people room. Had to request for more Was a nice enough stay. Lovely hotel and if we are ever in Spring again wouldn't mind staying here again to try it again!

I just wanna take a moment to say Jackie may be new, but is an asset to the hotel with her…read morewonderful customer service. Beautiful hotel, great area with amazing restaurants across the street. I came during Christmas so there was a gingerbread village to walk to. The infinity pool is great although could be warmer during winter! Love the Christmas decor. I slept well, nice bed and pillows. Ac not too loud. Paid parking or you might find free (for now) street parking. Wouldn't hesitate to return.

Always a great experience! Beds are comfortable, staff is accommodating and friendly. Breakfast has…read morea variety of foods. Quiet and restful place!

Check in was quick and the room was quiet and spacious. Front Desk staff was polite and friendly…read more They gave me a parking permit to put in my car but they didn't tell me it was a $10 per night parking charge until I saw it on my bill at checkout. So just beware. Free breakfast was actually pretty good and good coffee too. I got a good nights sleep in a nice quiet room with a comfy bed and had a good breakfast. For the $121/night rate it was worth it.

Really great breakfast, friendly staff, nice rooms. Also there was tons of public open space along…read morewith a good bar and gym that did have a peloton bike! I was happy with my stay

Pretty good stay. Staff is very friendly and helpful. Erin at the desk helped me find the meeting…read moreroom I was looking for, very nice young lady.

Thankfully the nicest front desk clerk got us rooms in this beautiful hotel…read more Dezmeon went above and beyond in making us feel welcome and cared for. We had been at another Hilton property and left because it was filthy and I called this one and Dezmeon said come over and we will get you settled in a room. He went Above and beyond. Situated in an amazing area of the Woodlands. Perfect set up to go walk to restaurants and walking path. We loved it. Hotel has everything you would need. Super clean rooms. Way to go Hilton in having

I had such high hopes for this visit. We were treating ourselves to a girls weekend (2 nights) and…read moreit didn't go as expected. The good: the hotel looks nice. It has lots of seating and the rooms had all the amenities. Very modern and clean. The pillows were comfy. Their complimentary breakfast is amazing. This is the only reason it's not 1 stars. It could have been the perfect trip..... The bad: OUR ROOM FLOODED! I took a shower the first morning and directly on the other side of the wall, in the bedroom, the floor flooded! It was so soaked, when I stepped on it squished between my toes. It completely soaked by bag and soaked into all my clothes ruining them for the entire trip. I couldn't wear anything but dirty clothes until going home the next day. When we called the front desk to notify them, they said "oh that happens, we will send someone up" and maintenance brought an industrial air blower and left it on the carpet. We couldn't take showers after our concert sweating from the 100° weather for 5 hours because they didn't fix the issue, just left the blower behind. When we got back at 11:30p, the wet spot had spread to past the end of the bed and under the bed. So at least we could access the bed from the other side. Checked out at 7am and just went home because it was disgusting. I am greatly disappointed that the front desk was aware showering was an issue causing room flooding and isn't doing anything about it. We were not moved to another room and there was no rectification, or even acknowledgment of the inconvenience. Any amount of sympathy or compassion would have made for a better experience. Thankfully it was just one more night. Additionally, The valet was never available. No one outside, and the person we talked to at the front desk was not helpful and couldn't tell us anything. Only 1 time out of all 3 days was someone available for valet without having to be tracked down by the front staff. We won't be back. I don't want to risk this happening again. Just not worth it.

My Marriott status says I have 171 nights logged by June. Needless to say I travel quite a bit and…read morealways stay in Marriott properties. This is NOT your grandfathers hotel. It is the new Fairfield concept and it is absolutely beautiful. Apart from being exceptionally clean and well organized, the floor layout is very open and spacious. I absolutely love the new blue and white color scheme and the open floor plan. This property just feels higher end from the moment you drive up into the parking lot. It isn't just superficial either, the front desk agent was amazing even at 10:30 at night right before his shift ended. Very very rare. The room is exceptionally clean and the new king suite layout is very open. The beds are firm yet very comfortable and the climate control actually works! Even being very close to a highway it is very quiet in the room. I have not heard a single person in the floor above below or next to me. Again very rare in a hotel. Perks: all Fairfields offer a great breakfast in the morning free. They have a good selection of food and snacks in the bar next to the check-in desk and a great business center. The rooms all have a good fridge and microwave. The best part they have DirecTV in the bedrooms! Here is where I get weird. Travelers all have their thing. Mine is that I need a room to get very very dark. Some hotels fail absolutely miserably at this and you have to turn off every electronic device or you feel like you are being scanned by aliens in your sleep. Everything in these rooms is quiet and there is minimal light with all the lights off. The refrigerator does not sound like an 18 wheeler is idling in the front room. The air conditioner does not whistle like an airplane getting ready to take off. It's pretty simple, if you are trying to stay anywhere in the woodlands area this is the spot!

I've stayed at this Fairfield Inn & Suites for over 100 nights last year alone and for more than 10…read moreyears overall. I've watched this property slowly decline, and unfortunately, it has reached the point where I can no longer recommend it. During the past year alone, I've personally experienced or witnessed TVs and cable not working, broken ice machines, water being shut off multiple times, mold in bathrooms, hot water taking nearly 20 minutes to reach the room, unfinished and poorly repaired walls, water leaking around the windows, mushrooms growing around the air conditioner, broken microwaves that stay on when opened , internet being down for a full week and even the electronic key system failing, requiring employees to walk guests to their rooms just to let them in. These aren't one-time issues--they've become the norm. The biggest reason I continued staying here wasn't the building; it was the people. One employee in particular, Jay, the Front Desk Supervisor, consistently went above and beyond. I watched him handle angry guests with professionalism, cover shifts, support his coworkers, and keep the hotel running when others failed to do so. He was the person holding this place together. I recently learned that Jay was let go, and honestly, that was the final straw for me. After everything he did for this hotel and its guests, I can't understand that decision. I finally took the time to read the other Google reviews, and sadly, none of them surprised me because many describe the same issues I've witnessed firsthand. Marriott's regional management should spend a few nights here as regular guests instead of stopping by for a quick visit. Experience what your customers experience. After years of loyalty, I'll be canceling my upcoming reservations and taking my business elsewhere. I genuinely wish the remaining staff the best of luck. They deserve better.

I would give no stars if that was possible! I had to stay here by default because of working for a…read morefriend. So he booked us there... one morning the elevator didn't work. Not good at 5am and you're on the 3rd floor. Also the room never really got cleaned for one reason another. So if you have ANY Personal belongings on the bed, it will not be touched. Bathroom floor was disgusting. Room smelled musty/bad. A/C was on its own schedule basically non existent if you like it cool in the afternoon and evening. Evening Front desk associate was usually MIA. No bell on the counter in the evening if you needed anything (ie clean bathroom towels). That was not even the worst part! Female evening staff almost hostile. Bathroom exhaust fan was broke and everything metal in the bathroom had rust on it! Oh yea and if you want ice, well that's only on the 3rd floor! I Do Not Recommend this place. NEEDs a total overall from the ground all the way up to staff, cleaning and front desk personnel. I could say more but I won't.

Tldr: housekeeping theft…read more My first problem here came when I needed a shower. I turned the knob to the hot indicator but the water was cold. I tried the room phone but couldn't reach the front desk as it would ring then hang up. I tried dialing the main number and when it was going to transfer me to the operator, it then said extension invalid and hung up. So cold shower the first morning, and that evening I managed to get help and it turned out the indicator was all wrong, you had to twist it to cold for it to be hot, and if you keep twisting till you reach hot it was boiling. However the bigger issue was a wedding gift I had for my friends was stolen by housekeeping on the second day while I was out, a fancy small gift bag I had left next to the TV. I didn't realize it until the third day when I was preparing for the wedding. The manager said they stand by their staff but would file a report. There was $200 in a sealed card envelope plus white chocolate bars. The manager said its a case of "he said vs she said" and thus nothing can be done. Horrible.

Sometimes you don't need to travel far to enjoy a little getaway, and this hotel made for a pretty…read morenice escape. My first impression was very positive. The property is tucked into a quieter area, and the small lake behind the hotel creates a surprisingly relaxing backdrop, especially from the pool area and certain rooms. It adds a nice touch to the overall atmosphere. The staff were ready to help the moment I walked through the doors. Check-in was quick, my reservation was easy to locate, and they took the time to explain everything happening around the property during my stay. Once I made it to my room, I was happy with what I found. The room was cute, clean, and the bed was comfortable. Overall, it gave the impression of a quality hotel that takes pride in its appearance. As the evening went on, I did notice a couple of things. The shower setup wasn't my favorite as someone on the shorter side. Let's just say the showerhead seemed determined to have a direct conversation with my face. The bigger thing future guests should know about is the noise level. If you're a light sleeper, I'd recommend requesting a room on the fourth floor if possible. I noticed quite a bit of sound carrying through the building during the evening. It wasn't a dealbreaker for me, but it was definitely noticeable and could be more bothersome for someone who is sensitive to noise. What truly impressed me, though, was the customer service. During my stay, the staff reached out to check on how things were going, and I shared the same feedback I've mentioned here. When I tell you they went above and beyond to address my concerns, I mean it. Not only were they incredibly kind, but they responded quickly and genuinely seemed invested in making my stay better. Honestly, that level of service is what won me over. I spent some time relaxing by the lake afterward, enjoying the view, and it turned into one of the most peaceful parts of my trip. While I didn't have a chance to eat on-site, I did enjoy a few drinks, and they were quite tasty. Overall, this is a beautiful property with a great location, comfortable rooms, and some of the best customer service I've experienced at a hotel. A few adjustments to noise management would make it even better, but the staff's commitment to guest satisfaction left a lasting impression on me.

Great location, plenty of parking and friendly staff. The lobby is bright with plenty of seating…read morewith a market for some snacks. The bar is not inside the restaurant but in the lobby as well. The rooms are comfy and clean. You really need to specify what water view you want. I got the parking lot with water in the distance. I really enjoyed dinner in the long bar. Being a solo traveler I don't want to sit at a table alone in the restaurant. But it looks nice inside. The food is good and bartenders great. The pool area is also nice. Overall it's clean, quiet, and I highly recommend it. I'll definitely be back.

For the money, this place is a good deal. It's not super nice, but I believe I paid $80/night, so…read moreyou get what you pay for, right? Clean rooms. Good room overall. Weird pillows - see pic. Lobby and hallways were uncomfortably warm. Not a great first impression. But room was a good temp. Breakfast... was okay. Not great. Hot options were limited and healthy options were also limited. Styrofoam + plastic disposable stuff is always a turn-off. But it's cheap. And a convenient location. And the room was good. So hey, you get what you pay for.

Very nice clean hotel and comfy bed. Our room was a king room and very spacious…read more Breakfast was your typical continental one and there was plenty to eat. Will definitely stay here again when in the area.